Telesales Representative, Inbound

Henry Schein

Inbound telesales representative handling calls and chats for Henry Schein, a global provider of dental and medical products. Selling products, resolving customer issues, and coordinating orders, returns, pricing, and credits.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $38,993 - $53,616 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with the ability to handle high-volume calls and inquiries while utilizing consultative sales techniques. Proficient in managing complex issues, maintaining product knowledge, and adhering to compliance standards.

Highest-signal resume keywords

Customer Service OrientationStrong Selling SkillsNegotiation SkillsAS-400Salesforce

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultative Sales TechniquesCross-SellingUp-SellingTime ManagementAttention to DetailMulti-TaskingProblem SolvingProduct KnowledgeCompliance TrainingOrder Management

Soft Skills

Interpersonal CommunicationWritten CommunicationVerbal CommunicationTeam CollaborationIndependence

Tools & Technologies

Live Chat PlatformSalesforceSiebelWorkday

Industry Keywords

Customer InquiriesPricing ErrorsProduct ReturnsPromotional ItemsManufacturer Specials

About the role

Key responsibilities & impact

Receive and handle high-volume customer telephone calls for orders, product inquiries, and related questions
Engage with customers and respond to inquiries via live chat
Suggest related or upgraded products through cross-selling and up-selling
Inform customers about promotional items and manufacturer specials using consultative sales techniques
Handle customer complaints regarding pricing errors and back-ordered items
Forward escalated calls to management, including competitor price-matching issues outside guidelines
Coordinate with Customer Service on product returns, re-orders, and credit issues
Consult managers for approval on pricing overrides and product-shortage restrictions
Attend monthly team meetings and complete compliance training
Maintain current product knowledge, selling best practices, and industry trends
Assist internal and external customers with navigating Henry Schein and finding solutions
Participate in special projects and perform other assigned duties
Meet company quantity and quality standards and comply with company policies and Worldwide Business Standards

Requirements

What you’ll need

Typically 2 or more years of related experience
Strong selling skills
Negotiation skills
Ability to answer a high volume of incoming calls
Ability to call out as needed
Ability to learn applicable computer systems, including AS-400, live chat platform, Salesforce, Siebel, and Workday
Ability to work independently with limited supervision
Very good time management and prioritization skills
Ability to meet deadlines
Very good attention to detail and accuracy
Customer service orientation and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to establish productive working relationships at multiple organizational levels
Typically high school education, vocational training and/or on-the-job training
Bachelor's degree preferred

Benefits

Comp & perks

Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities