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Henry Schein

Associate Manager, Customer Success

Henry Schein

Associate Manager leading customer success for Henry Schein One’s dental management software customers. Driving retention, NPS, product adoption, team performance, and account health.

Posted 8/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management skills in customer success, with a focus on driving retention, product adoption, and team development. Proficient in utilizing customer success platforms to enhance customer experience and operational efficiency.

Highest-signal resume keywords
Customer Success ManagementTeam LeadershipRetention Goals AchievementCustomer Success Platform ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success ManagementProject ManagementData AnalysisFinancial Information AnalysisPerformance Metrics TrackingProcess ImprovementConflict ResolutionOrganizational SkillsPresentation SkillsPublic Speaking
Soft Skills
Communication SkillsNegotiation SkillsProblem-Solving SkillsMultitasking AbilityMentoring Skills
Tools & Technologies
GainsightTotango
Industry Keywords
Customer SuccessDental PracticeAccount ManagementNPSCustomer Retention

About the role

Key responsibilities & impact
  • Manage the day-to-day operations of a customer success team serving dental solo and small group customer segments
  • Develop and reinforce scalable best practices and streamline processes
  • Mentor and develop new Customer Success Managers
  • Drive customer retention, NPS, and product adoption goals
  • Manage customer and internal escalations to ensure timely, quality resolutions
  • Collaborate with sales, product management, services, and support
  • Identify and drive opportunities to improve team efficiency and quality
  • Build relationships, understand organizational complexities, and manage conflict
  • Track delivery and quality metrics
  • Provide visibility into day-to-day performance and customer satisfaction
  • Assist with strategy development using customer success platform data
  • Improve transparency into customer experience and account health
  • Keep the team current on changes to offerings, processes, and relationships

Requirements

What you’ll need
  • Typically, a bachelor’s degree or global equivalent in a related discipline
  • Previous leadership experience
  • Achieved or exceeded retention goals in prior roles
  • Strong management skills and ability to attract, retain, motivate, and develop team members for high performance
  • Excellent verbal and written communication skills and ability to resolve disputes effectively
  • Strong presentation and public speaking skills
  • Strong decision-making, analysis, and problem-solving skills with ability to multitask
  • Ability to understand and act on financial information contributing to business profitability
  • Ability to manage successful projects, including risks, costs, time, and completion
  • Ability to lead teams to achieve company goals effectively
  • Strong planning and organizational skills and techniques
  • Effective communication with management
  • Good negotiating skills
  • Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
  • Master’s degree or global equivalent is a plus
  • Previously managed a large customer base of 100+ accounts
  • Customer Success Platform experience (Gainsight, Totango, etc.) preferred
  • 7+ years of Customer Success or account management experience
  • 7+ years of in-office dental practice experience
  • Travel typically less than 10%

Benefits

Comp & perks
  • Bonus target
  • Health coverage
  • Retirement savings with company match
  • Paid time off (PTO)
  • Paid parental leave
  • Wellbeing resources
  • Education support
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • Short Term Disability
  • Work Life Assistance Program
  • Health Savings and Flexible Spending Accounts
  • Education Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities