Henner Group

Public Relations

• Analyze and structure complex group benefit schemes
• Draft and secure foundational documents and the contractual architecture
• Analyze technical balances (S/P, PB, reinsurance, etc.) and provide well-founded recommendations
• Present findings to HR, Finance and Procurement leadership
• Respond to tenders and support pitch presentations
• Support strategic or sensitive cases

Health & Welfare Consultant

• Take charge of complex cases
• Analyze and address any operational issues and propose improvements
• Participate in the onboarding process for new business and transfers
• Analyze client DSN data flows for approval (DSN: French payroll reporting system)
• Review contributing accounts and carry out actions related to pre-litigation
• Serve as the point of contact for clients and commercial teams on matters within your area of expertise
• Verify the compliance of one or more activities, including, among other things, validating files
• Lead technical workshops
• Train new hires and support the technical upskilling of the team's case managers

Group Benefits Experts

Counselor

• Establish telephone contact with our policyholders (incoming and outgoing calls)
• Manage customer requests (new subscriptions, changes to coverages, cancellations) via email, phone and post
• Provide advisory services by recommending the offer best suited to the client's needs and budget
• Monitor client files (mail handling, scanning, archiving)
• Handle complaints and implement necessary corrective actions
• Make outgoing calls for commercial campaigns or follow up with prospects on active quotes

Sales Advisor

Human Resources

• Contributing to the operational deployment of the Group's HR strategy.
• Supporting managers in handling their HR-related issues.
• Participating in the implementation of annual training campaigns.
• Managing multiple recruitments in parallel.
• Contributing to cross-functional HR projects at Group level.

Human Resources Business Partner

Bilingual

• Support our beneficiaries and healthcare professionals
• Respond to their inquiries and guide them through their care pathway
• Provide information about policy coverage, reimbursements and administrative procedures
• Ensure high-quality service by providing clear and effective responses
• Manage contract and benefits administration
• Register and terminate contracts, and monitor premium payments
• Process health claims: record reimbursements and prepare cost estimates
• Update and amend beneficiary records

Bilingual Health Administrator

• devenir un partenaire stratégique d’Henner
• analyser et structurer des dispositifs collectifs santé, prévoyance et garantie obsèques
• analyser et structurer des régimes collectifs complexes
• rédiger et sécuriser les actes fondateurs et l’architecture contractuelle
• analyser des équilibres techniques (S/P, PB, réassurance, etc.) et formuler des recommandations argumentées
• restituer auprès de directions RH, financières et achats
• répondre aux appels d’offres et soutenir
• accompagner des dossiers stratégiques ou sensibles

Consultant Santé, Prévoyance

Client Services Representative

• Act as a primary point of contact for clients/partners on operational topics
• Build and maintain strong working relationships with stakeholders
• Ensure timely and clear communication of updates, insights, and actions
• Consolidate and analyse complaint data
• Provide regular updates on ongoing complaint cases to stakeholders
• Support escalation analysis, including: Identification of critical issues and definition of required corrective action
• Work closely with CSOs responsible for direct member contact, ensuring alignment between insights and operational handling
• Own and maintain the Quality Improvement Plan: Track actions and progress
• Identify improvement opportunities based on complaint insights and quality assessments
• Perform complementary quality evaluations to support existing assessments
• Support Partner Audit processes, including: Gathering required documentation, preparing materials for audit sessions, participating in audit meetings
• Ensure accurate and timely reporting and develop content for client/partner meetings

Client Services Operations

• Établir des contacts téléphoniques avec nos assurés (appels entrants / sortants)
• Gérer les demandes de nos clients (souscription, modification de garanties, résiliation)
• Assurer le devoir de conseil en proposant l’offre la plus adaptée
• Suivre les dossiers clients (traitement du courrier, scan, archivage)
• Traiter les réclamations et mettre en place les actions correctives nécessaires
• Effectuer des appels sortants dans le cadre de campagnes commerciales

Conseiller Commercial

Insurance

• As part of the Commercial Directorate of Henner Solutions Courtage, you will join the Paris - Île-de-France region
• You will participate in the commercial management of a rapidly developing portfolio across the corporate, self-employed, individual and international mobility markets
• Your main activity is to develop and manage a network of brokers within a defined geographic area
• In line with the company’s strategic directions, you will develop a strategy to implement a commercial action plan
• You will recruit, retain and engage your brokers to grow the portfolio and increase your network’s revenue
• Through your expertise, you will provide commercial and technical support to help your broker partners upskill
• You will monitor the quality of the work produced by the partners under your responsibility
• You pay close attention to detail, performance management and reporting for all activities in your area
• You will represent Henner Solutions Courtage at various industry forums and committees
• You will work in close coordination with area inspectors and account managers to contribute to the success of your region

Sales Inspector, Personal Insurance

General Counsel

• Aider à négocier, puis rédiger ou valider des contrats variés : accords de partenariats de distribution et gestion, contrats de prestations de services,…
• Assurer une veille législative permanente
• Conseiller et former les équipes commerciales et gestion sur toutes questions juridiques relatives à l’activité du Groupe
• Gérer les litiges précontentieux
• Participer à des projets transverses de la direction juridique
• Participer aux réponses à appels d’offres ou aux réunions clients
• Validation de nouveaux produits (impact sur les conditions générales, notices, documents de souscriptions, documents commerciaux)
• Veiller au respect des exigences de conformité règlementaire Métier France et International

Juriste, International

• Handle claims (incapacity, disability, daily allowances, death) from opening to settlement
• Assemble claim files, review supporting documents and policy coverages, and follow up on missing documentation
• Monitor payments and disbursements
• Handle incoming calls to advise our clients (HR contacts)
• Manage contract lifecycle: registration/deregistration and collection of contributions/premiums

Provident Insurance Claims Administrator

• Manage claims (temporary incapacity, disability, daily sickness benefits, death) from opening through settlement
• Assemble claim files (review supporting documents and assess coverages) and follow up on missing documents
• Monitor payments
• Handle incoming calls to advise our clients (HR contacts) on file tracking and management
• Manage the policy lifecycle: enrollment/termination and premium collection.

Group Risk & Benefits Administrator

Product Manager

• Drive the roadmap for projects and products
• Gather, analyze and formalize requirements from various stakeholders
• Build, prioritize and maintain the product backlog
• Monitor project progress
• Define and manage the functional acceptance testing strategy
• Contribute to the operational management of partnerships
• Work closely with all stakeholders.

Product Owner – MOA

Manager

• Participate in preparing and facilitating team meetings (briefings, steering meetings, etc.)
• Help communicate and ensure clear understanding of managerial messages
• Support monitoring of team members (skills development, activity tracking)
• Assist the Unit Manager in preparing managerial materials
• Contribute to the production of activity reporting
• Help organize and schedule activities according to objectives
• Track action plans and propose improvement initiatives
• Contribute to handling requests and ensuring the quality of responses provided
• Take part in analyzing malfunctions and implementing corrective actions
• Ensure compliance with processes and service commitments
• Occasionally support teams on operational matters

Assistant Unit Manager

Communications

• Write and update website content and materials
• Create and standardize operational documentation
• Draft meeting minutes (steering committees, working groups, project meetings)
• Prepare and format meeting materials, internal presentations and committee documents
• Contribute to drafting email campaigns and internal communications
• Help tailor key messages for specific audiences (teams, managers, internal partners)
• Support the organization and promotion of internal events
• Provide ad-hoc support to teams for their communication or documentation needs