Henner Group

Public Relations

• Handle claims (incapacity, disability, daily allowances, death) from opening to settlement
• Assemble claim files, review supporting documents and policy coverages, and follow up on missing documentation
• Monitor payments and disbursements
• Handle incoming calls to advise our clients (HR contacts)
• Manage contract lifecycle: registration/deregistration and collection of contributions/premiums

Provident Insurance Claims Administrator

• Manage claims (temporary incapacity, disability, daily sickness benefits, death) from opening through settlement
• Assemble claim files (review supporting documents and assess coverages) and follow up on missing documents
• Monitor payments
• Handle incoming calls to advise our clients (HR contacts) on file tracking and management
• Manage the policy lifecycle: enrollment/termination and premium collection.

Group Risk & Benefits Administrator

Product Manager

• Drive the roadmap for projects and products
• Gather, analyze and formalize requirements from various stakeholders
• Build, prioritize and maintain the product backlog
• Monitor project progress
• Define and manage the functional acceptance testing strategy
• Contribute to the operational management of partnerships
• Work closely with all stakeholders.

Product Owner – MOA

Manager

• Participate in preparing and facilitating team meetings (briefings, steering meetings, etc.)
• Help communicate and ensure clear understanding of managerial messages
• Support monitoring of team members (skills development, activity tracking)
• Assist the Unit Manager in preparing managerial materials
• Contribute to the production of activity reporting
• Help organize and schedule activities according to objectives
• Track action plans and propose improvement initiatives
• Contribute to handling requests and ensuring the quality of responses provided
• Take part in analyzing malfunctions and implementing corrective actions
• Ensure compliance with processes and service commitments
• Occasionally support teams on operational matters

Assistant Unit Manager

Communications

• Write and update website content and materials
• Create and standardize operational documentation
• Draft meeting minutes (steering committees, working groups, project meetings)
• Prepare and format meeting materials, internal presentations and committee documents
• Contribute to drafting email campaigns and internal communications
• Help tailor key messages for specific audiences (teams, managers, internal partners)
• Support the organization and promotion of internal events
• Provide ad-hoc support to teams for their communication or documentation needs

Communications Assistant – Apprenticeship

Recruitment

• Vous intervenez sur un périmètre diversifié de recrutements CDI, CDD et Campus (alternants et stagiaires), en lien direct avec les équipes RH et les managers :
• Compréhension et analyse des besoins de recrutement
• Rédaction, diffusion et suivi des offres
• Analyse et qualification des candidatures
• Réalisation des préqualifications téléphoniques
• Rédaction de comptes-rendus d’entretien clairs et synthétiques
• Suivi des processus de recrutement et coordination avec les différentes parties prenantes
• En complément des activités de recrutement, vous participerez à des projets du service, notamment :
• Contribution à l’amélioration continue des pratiques, outils ou processus recrutement
• Participation aux actions Relations Écoles et aux événements associés
• Appui sur des sujets de communication recrutement et de marque employeur

Chargé de Recrutement, Développement RH

• Coordinate, relay and embody messages from management
• Lead the unit's operational monitoring meetings (MVP meetings, briefings…)
• Manage the teams reporting to you (performance reviews, follow-up, skills development…)
• Define and track the team's daily objectives
• Organize activities according to forecasts and objectives
• Ensure compliance with processes and provide regular reporting
• Oversee complaints and ensure customer satisfaction

Deputy Operations Unit Manager

• Vous réalisez la gestion administrative des contrats : facturation, encaissement des cotisations, souscription des affiliations
• Gestion des prestations prévoyance : analyse des sinistres, calcul et saisie des prestations
• Gestion des mises à jour et modifications des dossiers (contrat, adresse, RIB)
• Vous gérez la relation client : renseignement sur les garanties, remboursements et autres aspects liés aux contrats
• Vous conseillez et apportez des réponses à toutes les demandes des clients et partenaires

Gestionnaire prévoyance, Alternance

• Develop and maintain high-quality relationships with policyholders
• Ensure the operational management and oversight of the activity
• Manage and drive performance indicators
• Ensure the satisfaction of all stakeholders and contacts
• Support and coach the team on a day-to-day basis
• Recruit and onboard new employees

Unit Manager

• Coordonner, relayer et incarner les messages portés par la direction
• Animer les points de pilotage de l’unité de gestion (réunions MVP, briefings…)
• Gérer les équipes sous sa responsabilité hiérarchique (entretiens, suivi, montée en compétences…)
• Définir et suivre les objectifs quotidiens de l’équipe
• Organiser les activités selon les prévisions et objectifs
• Garantir le respect des processus et effectuer un reporting régulier
• Apporter des réponses claires et proactives aux demandes des équipes commerciales et aux interlocuteurs RH
• Superviser les réclamations et garantir la satisfaction client

Responsable Adjoint d'Unité de Gestion

• Assurer la gestion administrative des contrats de prévoyance par le traitement des boites mails des UG
• Traiter les demandes des assurés et des partenaires (courriers, mails, appels entrants)
• Effectuer le suivi des dossiers en conformité avec les procédures internes et la réglementation
• Contrôler et saisir les données dans les outils de gestion
• Participer à la mise à jour des bases de données et à la qualité des informations
• Collaborer avec les équipes internes pour garantir la fluidité des opérations
• Traitement des courriers et certificats médicaux
• Respect de la confidentialité médicale et des RGPD
• Assurer le classement et l’archivage

Gestionnaire Prévoyance Administratif

• Prepare and monitor contribution billing and collection notices
• Manage DSN (nominative social declaration)
• Ensure administrative management of client files
• Process individual and collective contractual changes
• Record and enter individual enrollments and cancellations
• Monitor unpaid contributions and handle pre-litigation follow-up
• Allocate incoming payments
• Manage client relationships

Group Insurance Contributions Administrator

• Manage claims (incapacity, disability, daily sickness benefits, death) from initial registration through settlement
• Assemble case files (review supporting documents and policy coverages) and follow up on missing documents
• Monitor benefit payments
• Answer incoming calls to advise clients on file follow-up and claims management
• Manage the policy lifecycle: registration/termination and collection of premiums

Income Protection Claims Administrator

General Counsel

• Provide daily support on all matters related to supplementary social protection, including the implementation and compliance of health care, major disability/death insurance (prévoyance lourde) and pension schemes, and ensuring compliance with the related social and tax exemption requirements
• Draft legal briefs on strategic topics
• Assist with negotiating and then drafting or reviewing a variety of contracts: commercial partnership agreements, service agreements, non-disclosure agreements, etc.
• Contribute to the development and delivery of training on core topics and current issues
• Write articles for a monthly news bulletin
• Maintain ongoing legislative and regulatory monitoring

Legal Intern - Supplementary Social Protection

• Study, analysis and drafting of delegation-of-management protocols and amendments to ensure compliance with insurance providers
• Implementation of Solvency II regulations, ACPR guidelines on the control of delegated risks and CNIL (data protection) requirements
• Drafting contractual clauses in compliance with the company’s internal procedures and Solvency II regulations
• Participation in and organization of study committees with the Group’s operational and support departments
• Coordination of relationships with our insurance partners
• Legal monitoring of developments in Solvency II regulations at national and EU level