HD Supply

Account Manager

• Exceeds sales and profit targets in a designated territory by implementing sales and marketing programs and establishing both short and long-term sales strategies.
• Drives growth by securing profitable new accounts through industry research, networking, and proactive prospecting.
• Manages sales and customer retention initiatives efficiently to enhance overall sales performance, profitability, and customer satisfaction.
• Generates a strategic sales call schedule and engages in face-to-face customer visits to identify vital opportunities.
• Implements approved sales strategies to achieve targeted sales outcomes and foster invaluable customer relationships.

Field Account Manager – Industrial

Inside Sales

• Overseeing the day-to-day operations of an inside sales team
• Provide high level customer service while maximizing sales and gross profit
• Ensure customers receive prompt and efficient service
• Maintain profitability through report analysis and trend identification
• Research and prepare sales orders and quotes for customers
• Assists associates in resolving problems associated with customer service
• Follows-up with customers to ensure satisfaction

Manager, Inside Sales – Portable Coverage

• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals.
• Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization, ensuring long-term sustainability.
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base.
• Develops and implements plans to expand business presence in the assigned area.
• Shares market insights and competitor information with relevant channels throughout the organization, fostering strong relationships and collaborative partnerships.
• Collaborates with leadership to analyze market trends and customer needs, providing valuable input for the development of effective sales strategies and initiatives.
• Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary.

Field Account Representative – Public Sector

Sales

• Lead the design and execution of innovative sales enablement strategies that drive productivity, performance, and growth.
• Partner with Sales and Executive Leadership to define success metrics, track performance, and identify opportunities for improvement.
• Streamline sales processes and implement new tools and automation that make selling more efficient and customer-focused.
• Collaborate across teams—Sales Operations, Marketing, and Training—to deliver best-in-class programs and resources for the sales organization.
• Champion the rollout and adoption of new sales programs, technology platforms, and enablement tools.
• Coach and support sales leaders to strengthen team performance, accountability, and execution discipline.
• Drive continuous improvement through innovation, process optimization, and customer experience enhancements.

Director, Sales Enablement

• Gather disparate data from various data sources; analyze and normalize to ensure data integrity for analysis.
• Provide consistent, relevant and accurate data as well as guidance/knowledge of the data and definitions that are available for analysis.
• Serves as a resource to assigned client in area of expertise.
• Gathers and compiles raw data; conducts research for industry trends and benchmarks; and normalizes data to be incorporated into a centralized data format.
• Analyzes, reports, makes comparisons to industry/company benchmarks, determines trends, and prepares cost analyses.
• Defines data definitions and documents data limitations.
• Prepares spreadsheets for data analysis; prepare reports with charts and graphs, mailing lists, maps and ad hoc requests.
• May make presentations.
• Provides recommendations based on findings and analysis.
• Provides input on policies and procedures.
• Participates in department and interdepartmental projects.
• May serve as Team Lead.
• May train Analysts.
• Performs other duties as assigned.

Senior Sales Analyst

• Selling MRO (maintenance, repair and operations) supplies along with other products to an established portfolio of multi-family housing (apartment communities) customers
• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals.
• Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization, ensuring long-term sustainability
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base
• Develops and implements plans to expand business presence in the assigned area
• Shares market insights and competitor information with relevant channels throughout the organization, fostering strong relationships and collaborative partnerships
• Collaborates with leadership to analyze market trends and customer needs, providing valuable input for the development of effective sales strategies and initiatives
• Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary

Field Account Representative – Multi-Family

Outside Sales

• Drive profitable sales growth by prospecting new accounts
• Retain existing accounts and expand opportunities with current customers
• Develops and maintains strong sales relationships with key decision makers
• Manages sales volume with existing customers while actively prospecting new customers
• Attends monthly business meetings and engages in local trade shows

Outside Sales Account Manager – Multi-Family

Manager

• Manages multiple merchandising projects, overseeing all project phases from inception through completion.
• Defines merchandising needs, establishes criteria and business requirements, and understands functional impacts.
• Ensures projects are completed on time and within budget.
• Leads and oversees project teams in the development and implementation of merchandising applications and processes.
• Contributes to business process evaluation, procedural development, and functional system design.
• Manages project and business expectations; addresses issues and provides status updates to leadership.
• Leads capacity planning and requirements gathering; recommends solutions that align with timetables and objectives.
• Establishes critical success criteria and key performance indicators to measure project impacts and ROI.
• Monitors, evaluates, and audits implemented merchandising projects, systems, and processes to support continuous improvement.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Manager, Merchandising Solutions

Collections

• Contact customers to collect outstanding accounts receivables on orders
• Resolve customer billing problems and reduce accounts receivable delinquency
• Investigate billing discrepancies and ensure timely resolution of disputes
• Receive payments and post amounts to customer accounts
• Compile and maintain basic credit information and records on delinquent accounts
• Ensure timely follow-up of open disputes in accordance with service level
• Provide guidance, training, and technical assistance to junior personnel
• Modify processes as needed and apply independent judgment under limited supervision

Senior Collections Associate

Supply Chain

• Utilize logistical engineering methods to understand, predict, and/or improve supply chain operations and efficiencies
• Develop domestic and global end-to-end supply chain network baselines
• Build interfacing element tables including products, sites, demand, sourcing, transportation, and inventory policies
• Extract and refine data from ERP and BI environments using ARCC processes
• Analyze service-only and low-cost baseline models and model current and future state scenarios
• Prepare Greenfield and Brownfield cost-benefit and break-even analyses
• Improve product flow paths including inbound consolidation, cross docking, port selection, and vendor direct strategies
• Translate complex system models (Llamasoft, Tableau) into executive-level presentations with data-driven recommendations
• Collaborate with Route Optimization to develop optimized transportation networks
• Evaluate safety stock inventory levels and facility stocking strategies as needed

Supply Chain Analyst, Slotting

• Responsible for the overall strategy and execution of facilities functions, as well as the planning and directing of activities and operations of supply chain development.
• Build partnerships with transportation and logistics teams to collectively develop and execute strategies within the supply chain network.
• Develops, maintains and utilizes various tools to enable effective development, education and direction of the supply chain process.
• Develops effective communication and processes with the transportation and logistics teams.
• Evaluates suppliers on best value, including service and methods, to improve field productivity and price.
• Drives usage of cost models to validate commodity strategies and to understand significant cost drivers.
• Assists in translating complex system models (Llamasoft, Tableau) into executive-level presentations with analyses and data driven recommendations.
• Schedules and executes periodic evaluations to ensure vendors are adhering to pricing contracts and agreements.
• Ensures effective response time on delivery of materials to the job sites and monitors service delivery to ensure the agreed targets and standards are met.
• Provides leadership for supply chain projects both internal and external.

Manager, Supply Chain, Slotting

• Support the organization’s associate relations strategy by leading high-risk investigations, advising leaders, and ensuring consistent, fair employment practices
• Lead complex and high-risk associate relations investigations to ensure fair resolution and mitigate risk
• Advise and coach leaders on policy interpretation, performance management, and employment practices
• Identify associate relations trends and develop targeted action plans based on data and root cause analysis
• Conduct on-site assessments and provide real-time support during crisis situations or high-risk events
• Collaborate with Legal, Compliance, and other partners to manage regulatory claims and workplace incidents
• Support labor relations strategy and response planning
• Deliver training to leaders on associate relations, compliance, and leadership accountability
• Mentor and develop HR partners to strengthen associate relations capability across the territory
• Manage a larger team or multiple small teams through direction of subordinate management and/or supervisory staff
• Typically requires overnight travel more than 50% of the time

Area Manager, Associate Relations

• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet yearly sales goals.
• This position requires operation of a Personal Vehicle and such operation is done consistently more than 20% of the average work week.
• Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization, ensuring long-term sustainability.
• Manages sales volume with existing customers, while actively prospecting and acquiring new customers to expand and diversify the customer base.
• Develops and implements plans to expand business presence in the assigned area.
• Shares market insights and competitor information with relevant channels throughout the organization.
• Collaborates with leadership to analyze market trends and customer needs.
• Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization in regional or national activities as necessary.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues.

Field Account Representative, Multi-Family

• Build relationships and develop plans to increase sales and profitability for targeted national accounts
• Drive sales by creating, executing and communicating business plans to grow sales
• Research, develop and acquire account opportunities; communicate competitive strengths
• Develop and execute profitable business plans; negotiate national contracts and rebate programs
• Team with sales and corporate personnel to communicate account plans and pricing
• Participate in local and national trade associations and conferences
• Troubleshoot and resolve complex problems; make decisions under uncertainty
• Independently perform assignments; may oversee project completion and review work
• Requires operation of a personal vehicle and acceptable MVR; travel requiring overnight stays more than 50% of time
• Work environment: primarily indoor, mostly sitting with occasional light lifting

National Accounts Manager

• Lead a team of 8 Sales Managers and oversee ~70 field account managers selling MRO supplies to the apartment industry
• Territory covers the Mid-South: Georgia, the Carolinas, Virginia, Tennessee, Kentucky, and part of Ohio
• Support the sales team by resolving escalated issues, leveraging territory data analytics, and implementing creative sales solutions
• Develop new business relationships and strategic approaches to acquire new customers and expand existing accounts
• Collaborate with internal partners to ensure a strong customer experience and optimize business results
• Coach sales managers, support change management initiatives, and foster growth and development of managers and associates
• Role requires operation of a personal vehicle >20% of the work week and overnight travel >50% of the time
• Work environment primarily indoor; mostly sitting with occasional light lifting

Regional Sales Director – Multi-Family

• Sell MRO (maintenance, repair and operations) supplies and Jan/San (janitorial and sanitary) products to an established portfolio of customers
• Manage territory centered around Philadelphia and covering all of Pennsylvania and parts of southern and central New Jersey
• Exceed sales and profit targets by implementing sales and marketing programs and establishing short- and long-term sales strategies
• Drive growth by securing profitable new accounts through industry research, networking, and proactive prospecting
• Generate strategic sales call schedules and conduct face-to-face customer visits to identify opportunities and promote value-added solutions
• Identify, develop, and maintain a pipeline of qualified accounts using company CRM and Salesforce reporting
• Review customer portfolio to address underperforming accounts and collaborate with inside sales to support growth
• Troubleshoot and resolve complex customer issues and work independently with limited supervision
• Regular operation of a personal vehicle (>50% of average work week); acceptable MVR required

Field Account Manager, Industrial

Increase business revenue by seamlessly processing and satisfying customer orders and quotation requests.
Maintain margin targets and enhance profitability by building relationship value leveraging a consultative selling process.
Achieves sales goals and targets using acceptable business practices and tools.
Delivers and expands business revenue and customer base by prospecting, developing, and maintaining positive relationships with new and existing customers.
Utilizes market and industry knowledge to generate new opportunities, assist customers in forecasting needs, and developing quotes.
Enters and fulfills orders, manages inventory and projects, and obtains the highest return on investment (ROI) through innovative solutions.
Achieves and maintains sales, margin, and profitability targets leveraging consultative selling process, HD Supply business practices and tools.
Leverages industry knowledge and negotiation skills to negotiate fiscally advantageous volume/discount tradeoffs through knowledge of market pricing elasticity.
May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.
Work typically involves periodic review of output by a supervisor or direct customers of the process.
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel.
Contributes to employees' professional development but does not have hiring/firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Technical certification or associate degree may be required in some areas.
Generally 5-7 years of experience in a related area of responsibility.