Collections Associate

HD Supply

Collections Associate at HD Supply responsible for contacting customer accounts to resolve billing issues. Managing accounts receivables and maintaining customer records with accurate documentation.

Posted 7/23/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, including customer communication, billing problem resolution, and documentation of collection efforts. Proficient in maintaining compliance with service level agreements and effectively managing customer disputes.

Highest-signal resume keywords

Accounts Receivable ManagementCustomer CommunicationBilling Problem ResolutionDocumentation of Collection EffortsDispute Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Specialized Skills Training/Certification

Industry Keywords

Accounts ReceivableCustomer BillingPayment ProcessingCollection ReportsService Level AgreementsInvoice DiscrepanciesFinancial Status DocumentationDelinquency ReductionCustomer PaymentsHS Diploma or GED

About the role

Key responsibilities & impact

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders
Resolve customer billing problems and reduce accounts receivable delinquency
Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract
Receives payments and posts amount paid to customer account
Documents information about financial status of customer and status of collection efforts
Reviews and monitors assigned accounts and all applicable collection reports
Maintains clear documentation of customer contact through the collection or dispute process
Ensures timely follow-up of open disputes is completed in accordance with service level agreements
Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms

Requirements

What you’ll need

HS Diploma or GED strongly preferred
Specialized skills training/certification may be required
Generally 2-5 years of experience in area of responsibility

Benefits

Comp & perks

Medical (with Prescription drug coverage)
Dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance