H&R Block

Communications

• Develop and execute communications for field audiences, translating complex business updates into clear, timely, actionable messaging
• Partner with business leaders and subject matter experts on communications intake, planning, content development, audience targeting, distribution, and follow-through
• Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing
• Serve as primary liaison for intranet platform operations, partnering with IT and cross-functional teams on enhancements, troubleshooting, and user experience
• Own governance and administration of intranet engagement tools, including feedback channels, comment moderation, and two-way employee engagement
• Support company-wide broadcasts, test streaming technology, and manage communications during outages or business continuity events
• Lead audience segmentation strategy and execution
• Monitor and analyze channel performance, site traffic, news engagement, and search behavior
• Manage communications content governance, records retention, and archiving processes
• Support a network of 250+ intranet content contributors through training, guidance, governance, and ongoing support

Internal Communications Manager – Channels, Operational Field Communications

People Operations

• Answer phone calls and act as a contact for inbound Human Resources cases related to Payroll, Tax Training Support, Benefits, and Timekeeping
• Research and resolve complex or escalated cases accurately within service level agreements
• Partner with subject matter experts to resolve client inquiries
• Communicate through phone, email, and chat; interpret client needs and use software to find resolutions
• Provide accurate information and resolve inquiries promptly and professionally
• Analyze situations, identify actions, and provide guidance or escalation
• Collaborate with team members and leaders for seamless service delivery
• Use tools and data sources to ensure accuracy, resolve cases within SLA, and document case resolutions
• Apply critical thinking when established procedures do not fully address inquiries
• Identify trends that may lead to high case volumes and partner with leadership on resolution
• Partner with management on casework, workload management, and development
• Participate in training and coaching other PRC representatives
• Participate in outbound calling campaigns and internal team projects as needed
• Participate in on-camera one-to-one and weekly team meetings
• Perform other duties as assigned

Seasonal People Resource Center Representative

• Partner with the Director of Internal Communications to develop and execute communication strategies aligned to enterprise priorities
• Coordinate with cross-functional stakeholders and align messaging across initiatives
• Support comprehensive communications plans, message development, and narrative consistency across leadership communications and company-wide efforts
• Lead end-to-end planning and execution of internal events and high-impact associate experiences, including all-company meetings, Company Connects, town halls, leadership forums, and celebratory events
• Align stakeholders throughout event planning and draft and refine executive narratives
• Provide creative direction for senior-level content and ensure experiences reflect the company’s voice and strategic priorities
• Assist in developing and tracking executive editorial content plans
• Create content to support senior-level communications efforts
• Collaborate with editorial teams to segment content and deliver relevant messages to diverse audiences

Senior Manager, Internal Communications

Designer

• Design end-to-end user experiences and product workflows
• Create wireframes, prototypes, and interaction designs
• Partner with Product Managers, Engineers, Researchers, and Design Engineers
• Participate in user research and usability testing
• Validate design solutions through testing, feedback, and iteration
• Translate customer and business needs into intuitive product experiences
• Use AI tools in design and prototyping
• Contribute to product strategy and experience direction for a new digital product
• Collaborate with engineering teams on implementation and delivery
• Continuously improve experiences based on user insights and product learnings

• Partner with the People & Culture Leadership Team to own and manage the P&C strategic portfolio, including prioritization, governance, cadence, sequencing, and tracking
• Lead end-to-end planning and execution of large, complex P&C initiatives across multiple teams, COEs, P&C business partners, and enterprise stakeholders
• Develop and maintain metrics, dashboards, and reporting routines for initiative progress, workload, process efficiency, adoption, risks, outcomes, and resource needs
• Analyze P&C capacity and resource allocation, surfacing gaps, tradeoffs, risks, and recommendations for staging or reallocating resources
• Design and drive the P&C communications architecture, including executive messaging, stakeholder updates, associate-facing communications, leadership materials, and business-focused narratives
• Support change management for new ways of working, operating model shifts, process changes, and strategic transitions
• Build relationship architecture and clear handoff processes across P&C leaders, COE heads, PCBPs, and business partners
• Facilitate operating routines and alignment discussions to review outcomes, project status, risks, and accountability
• Leverage AI-enabled tools, automation, workflow management, communication, and digital solutions to improve efficiency and decision support
• Model H&R Block’s High Performing Connected Culture through relationships, accountability, continuous learning, collaboration, and results

Director, People & Culture Enablement, Execution

Full-stack Engineer

• Design and deliver scalable, cloud-native applications, services, and platform capabilities
• Contribute to reliable DevOps, CI/CD, automation, and infrastructure practices
• Apply engineering best practices for code quality, testing, security, and performance monitoring
• Collaborate with product managers, architects, and peers to deliver high-value features and improvements
• Support H&R Block’s Data Platforms team in building scalable, secure, intelligent infrastructure for analytics, real-time insights, and data integration
• Contribute to core platform capabilities and modern software delivery

Software Engineer

• Recruit, interview, and hire seasonal Virtual Tax Professionals
• Deliver training on tax policies, virtual platforms, and workflow systems
• Create, manage, and adjust team schedules
• Monitor attendance, productivity, and compliance with virtual work expectations
• Review performance metrics and provide coaching and feedback
• Foster a collaborative and inclusive virtual work environment
• Provide technical tax support and guidance on complex tax scenarios
• Ensure adherence to Internal Revenue Service requirements and company compliance standards
• Support client escalations and virtual service delivery as needed
• Lead a remote team supporting test-and-learn initiatives on the Innovations team

Lead Virtual Tax Professional – Seasonal

• Prepare and complete tax returns through a virtual platform
• Analyze client tax information
• Communicate with clients through secure messaging, phone, and video interactions
• Research and resolve complex federal and state tax issues
• Ensure accurate and complete tax returns
• Provide timely, professional support throughout the client experience
• Support innovation initiatives and participate in pilot programs
• Provide feedback on new processes and tools
• Help evaluate opportunities to improve the client and tax professional experience

Innovations Tax Professional – Seasonal

Operations

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance and minor repairs, including HVAC, plumbing, low-voltage electrical, light bulb, and ceiling tile work
• Identify facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations
• Troubleshoot basic hardware issues and document incidents and resolutions in the case management system
• Deliver supplies and materials to and from office locations
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other assigned duties

Operations Technical Specialist – Seasonal

Paralegal

• Provide paralegal support on board of directors support and corporate governance matters, public company securities disclosure and compliance, strategic initiatives and corporate transactions, subsidiary maintenance and governance, mergers and acquisitions, corporate finance, and state corporate law issues
• Assist in preparing for board of directors and committee meetings by preparing agendas, notices, corporate resolutions, and other documents
• Advise senior executives on legal and governance issues
• Support securities disclosure and compliance matters, including preparation and filing of 10-Ks, 10-Qs, 8-Ks, proxy statements, and Section 16 filings
• Research securities disclosure matters involving insider trading compliance and other securities issues
• Provide paralegal support for corporate transactions and subsidiary governance, including drafting agreements, resolutions, and other documents; assisting with closings; and coordinating internal and external constituents
• Provide administrative support including filing, record-keeping, and document preparation
• Communicate with other departments and respond to inquiries concerning corporate structure and governance
• Conduct legal research and analysis
• Assist in preparing legal reports and updates
• Perform other duties as assigned

Senior Paralegal

• Facilitate and manage the preparation and review of company federal tax returns
• Ensure accurate, timely filing of consolidated federal, state and local income tax returns
• Find and implement opportunities for process improvement in company tax procedures
• Develop and implement strategic tax planning for all necessary federal and state taxes
• Manage members of the tax team
• Plan for and develop an overall return calendar
• Maintain effective control procedures over all aspects of the tax process
• Manage and facilitate IRS income tax audits
• Monitor legislative and regulatory tax law developments
• Provide support with various internal audits and special tax-related projects
• Review tax returns and quarterly/yearly tax projections

Senior Tax Strategist

Customer Support

• Provide exceptional client service primarily through phone, email, and chat communication
• Receive and resolve a comprehensive variety of H&R Block client retail services, human resources, and tax training support requests
• Research and resolve escalated cases
• Partner with subject matter experts and Tier 3 to research and resolve inquiries
• Act as a contact for escalated cases coming from Payroll, Tax Operations, Benefits, and Timekeeping departments
• Maintain tax professional training and certification records; facilitate compliance with federal and state licensing and registration requirements
• Provide training and mentoring to other customer service associates

Senior Customer Service

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Operations Technical Specialist – Seasonal, Part-Time

General

• Serve as the initial point of contact for new clients, guiding them through the entire registration process with clarity and care
• Conduct phone consultations to understand client concerns and goals, identify and remove roadblocks, and establish expectations for the expat service experience
• Simplify and expedite the complex expat tax process by providing personalized, high-touch support and clear explanations
• Respond to active client messages within a 1-day service level, using empathetic, professional, and informative communication
• Identify and escalate complex or tax-specific inquiries to the appropriate internal experts to ensure accurate resolution
• Review reports and client accounts to prioritize outreach based on client status and seasonal needs, ensuring forward momentum
• Establish trust and rapport with clients by acting as their advocate to ensure their needs are met and their concerns are addressed promptly
• Utilize tools like Salesforce and Microsoft Teams to collaborate with peers, share insights, and contribute to enhancing client service practices
• Leave clients with a positive impression and a desire to return next year, thereby fostering long-term loyalty

Internal Communications Manager – Channels, Operational Field Communications

Seasonal People Resource Center Representative

Senior Manager, Internal Communications

Designer

Director, People & Culture Enablement, Execution

Software Engineer

Lead Virtual Tax Professional – Seasonal

Innovations Tax Professional – Seasonal

Operations Technical Specialist – Seasonal

Senior Paralegal

Senior Tax Strategist

Senior Customer Service

Operations Technical Specialist – Seasonal, Part-Time

Operations Technical Specialist – Seasonal, Part-Time

Senior Client Relationship Professional, Seasonal