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H&R Block

Senior Customer Service

H&R Block

Senior Customer Service associate providing exceptional client service for H&R Block through phone, email, and chat. Handling escalated inquiries and training new associates.

Posted 7/31/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service through effective communication and problem resolution, with a strong focus on compliance and training within the tax and human resources domains.

Highest-signal resume keywords
Client ServiceCall Center ExperienceAdvanced MS OutlookAdvanced MS ExcelTraining and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Tax Training SupportCase ResolutionResearch SkillsCompliance ManagementRecord Maintenance
Soft Skills
Excellent Communication SkillsInterpersonal Skills
Tools & Technologies
MS WordMS PowerPoint
Industry Keywords
H&R BlockPayrollTax OperationsBenefitsTimekeeping

About the role

Key responsibilities & impact
  • Provide exceptional client service primarily through phone, email, and chat communication
  • Receive and resolve a comprehensive variety of H&R Block client retail services, human resources, and tax training support requests
  • Research and resolve escalated cases
  • Partner with subject matter experts and Tier 3 to research and resolve inquiries
  • Act as a contact for escalated cases coming from Payroll, Tax Operations, Benefits, and Timekeeping departments
  • Maintain tax professional training and certification records; facilitate compliance with federal and state licensing and registration requirements
  • Provide training and mentoring to other customer service associates

Requirements

What you’ll need
  • High school diploma or equivalent
  • 3 years minimum related work experience
  • Advanced MS Outlook, Word, Excel, and PowerPoint
  • Excellent oral, written, and interpersonal communication skills
  • Call center experience

Benefits

Comp & perks
  • Medical and prescription drug coverage
  • H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • (virtual) fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit