Senior Client Relationship Professional, Seasonal

H&R Block

Senior Client Relationship Professional serving as the first point of contact for new expat service clients. Guiding them through registration and ensuring a supportive and high-quality client experience.

Posted 7/31/2026full-timeRemote • Kansas • 🇺🇸 United StatesSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and effective communication, ensuring a seamless expat service experience through personalized support and problem resolution. Proficient in utilizing Salesforce and Microsoft Teams to enhance collaboration and client service practices.

Highest-signal resume keywords

Client Relationship ManagementEmpathetic CommunicationExpat Tax Process SupportSalesforce ProficiencyMicrosoft Teams Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional CommunicationProblem SolvingTrust BuildingClient AdvocacyActive Listening

Tools & Technologies

SalesforceMicrosoft Teams

Industry Keywords

Expat ServicesClient ConsultationTax InquiriesClient OutreachService Level Agreement

About the role

Key responsibilities & impact

Serve as the initial point of contact for new clients, guiding them through the entire registration process with clarity and care
Conduct phone consultations to understand client concerns and goals, identify and remove roadblocks, and establish expectations for the expat service experience
Simplify and expedite the complex expat tax process by providing personalized, high-touch support and clear explanations
Respond to active client messages within a 1-day service level, using empathetic, professional, and informative communication
Identify and escalate complex or tax-specific inquiries to the appropriate internal experts to ensure accurate resolution
Review reports and client accounts to prioritize outreach based on client status and seasonal needs, ensuring forward momentum
Establish trust and rapport with clients by acting as their advocate to ensure their needs are met and their concerns are addressed promptly
Utilize tools like Salesforce and Microsoft Teams to collaborate with peers, share insights, and contribute to enhancing client service practices
Leave clients with a positive impression and a desire to return next year, thereby fostering long-term loyalty

Requirements

What you’ll need

High school diploma or equivalent
2 years minimum related work experience
Associate’s degree in a related field or the equivalent through a combination of education and related work experience (preferred)

Benefits

Comp & perks

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
Participate in the H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Automatically enrolled in Business Travel Accident Insurance
Receive Associate Tax Prep benefit