Operations Technical Specialist – Seasonal

H&R Block

Operations Technical Specialist preparing H&R Block’s seasonal tax offices in Mesa. Supporting office setup, maintenance, hardware, inventory, and readiness across locations.

Posted 8/4/2026full-timeMesa • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge in setting up, maintaining, and troubleshooting computer hardware and office technology while ensuring compliance with brand standards and operational readiness. Excels in organization, prioritization, and problem-solving in a fast-paced, field-based environment.

Highest-signal resume keywords

Office Setup ActivitiesComputer Hardware TroubleshootingInventory ManagementStrong Verbal CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Building MaintenanceHVAC RepairPlumbingLow-Voltage Electrical WorkPC Hardware InstallationTechnical Knowledge of Supported ProductsPlanogram ImplementationCustodial TasksMinor RepairsAsset Management

Soft Skills

Organization SkillsPrioritization SkillsInterpersonal CommunicationAnalytical SkillsAbility to Work Independently

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft Office ApplicationsCase Management SystemVirtual Collaboration Tools

Industry Keywords

Field-Based EnvironmentSeasonal Tax OfficesBrand ComplianceOffice Readiness GoalsTransportation for Office Locations

About the role

Key responsibilities & impact

Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
Perform custodial tasks to ensure offices are clean, organized, and ready for operation
Perform routine building maintenance and minor repairs, including HVAC, plumbing, low-voltage electrical, light bulb, and ceiling tile work
Identify facility issues requiring certified technicians and notify the District Operations Coordinator
Install, remove, and support PC hardware across multiple office locations
Troubleshoot basic hardware issues and document incidents and resolutions in the case management system
Deliver supplies and materials to and from office locations
Maintain accurate inventory of district resources, supplies, and computer equipment
Maintain up-to-date technical knowledge of supported products and systems
Partner with district leadership and technology teams to support office readiness goals
Participate in required training and complete other assigned duties

Requirements

What you’ll need

Ability to follow direction while exercising sound judgment in a field-based environment
Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
Basic technical knowledge and experience setting up, maintaining, and troubleshooting computer hardware and office technology
Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
Reliable transportation to travel between office locations as required
Strong problem-solving and analytical skills
Strong verbal, written, and interpersonal communication skills
Ability to resolve issues via chat, email, and in person
Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred: experience partnering with operations and/or technology teams
Preferred: exposure to inventory tracking or asset management
Preferred: familiarity with virtual collaboration tools

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Support for life both in and outside of work
Continuous learning
High Performing, Connected Culture
Required training