Internal Communications Manager – Channels, Operational Field Communications

H&R Block

Internal Communications Manager supporting H&R Block’s tax-services organization through field messaging and intranet operations. Optimizing engagement channels, audience targeting, governance, and contributor enablement.

Posted 8/10/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $81,600 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in communications strategy, content development, and audience engagement within a large organization. Proficient in managing intranet platforms and enhancing user experience while ensuring effective governance and operational writing.

Highest-signal resume keywords

Communications PlanningTechnical WritingIntranet Platform ManagementAudience Segmentation StrategyContent Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingCommunications PlanningContent DevelopmentWorkflow ManagementAudience TargetingMessage DevelopmentRecords RetentionArchiving ProcessesProcess StreamliningDigital Workplace Tools

Soft Skills

Critical ThinkingProblem-SolvingStrong JudgmentAbility to Manage AmbiguityTraining and Guidance

Tools & Technologies

Intranet PlatformsSharePointStreaming TechnologyFeedback ChannelsCommunications Technology

Industry Keywords

Field AudiencesMatrixed OrganizationHigh-Volume Communications EnvironmentEmployee EngagementContent Contributors

About the role

Key responsibilities & impact

Develop and execute communications for field audiences, translating complex business updates into clear, timely, actionable messaging
Partner with business leaders and subject matter experts on communications intake, planning, content development, audience targeting, distribution, and follow-through
Coordinate recurring communications, leadership messaging, and special projects while managing communications calendars and sequencing
Serve as primary liaison for intranet platform operations, partnering with IT and cross-functional teams on enhancements, troubleshooting, and user experience
Own governance and administration of intranet engagement tools, including feedback channels, comment moderation, and two-way employee engagement
Support company-wide broadcasts, test streaming technology, and manage communications during outages or business continuity events
Lead audience segmentation strategy and execution
Monitor and analyze channel performance, site traffic, news engagement, and search behavior
Manage communications content governance, records retention, and archiving processes
Support a network of 250+ intranet content contributors through training, guidance, governance, and ongoing support

Requirements

What you’ll need

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Minimum 5 years of related work experience
Strong background in technical and operational writing
High level of critical thinking and problem-solving skills
Ability to connect processes to communications for field audiences
Experience managing communications intake, workflow, and approval processes
Preferred: experience supporting field-facing or operational audiences in a large, matrixed organization
Preferred: communications planning, editorial calendar management, and message development
Preferred: familiarity with intranet platforms, digital workplace tools, or communications technology; SharePoint experience is a plus
Preferred: ability to streamline processes and build scalable documentation
Preferred: strong judgment in prioritizing work, managing ambiguity, and knowing when to escalate
Preferred: experience supporting senior communications leaders or working in a high-volume communications environment

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Incentive compensation or short-term incentive plan eligibility may provide additional earnings