Seasonal People Resource Center Representative

H&R Block

Seasonal H&R Block People Resource Center Representative supporting payroll, benefits, tax training, and timekeeping inquiries remotely. Resolving associate HR cases through phone, email, and chat.

Posted 8/10/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills, with the ability to handle multiple tasks and collaborate effectively across diverse teams. Proficient in using HRMS tools and maintaining high accuracy in case resolution and communication.

Highest-signal resume keywords

Critical ThinkingHRMS ExperienceEffective CommunicationCase ResolutionCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mathematical OperationsReport AnalysisProblem SolvingCase DocumentationData Accuracy

Soft Skills

ProfessionalismInterpersonal SkillsTime ManagementTeam CollaborationAdaptability

Tools & Technologies

WorkdayHRMSICIMsDimensions

Industry Keywords

PayrollBenefitsTimekeepingClient InquiriesService Level Agreements

About the role

Key responsibilities & impact

Answer phone calls and act as a contact for inbound Human Resources cases related to Payroll, Tax Training Support, Benefits, and Timekeeping
Research and resolve complex or escalated cases accurately within service level agreements
Partner with subject matter experts to resolve client inquiries
Communicate through phone, email, and chat; interpret client needs and use software to find resolutions
Provide accurate information and resolve inquiries promptly and professionally
Analyze situations, identify actions, and provide guidance or escalation
Collaborate with team members and leaders for seamless service delivery
Use tools and data sources to ensure accuracy, resolve cases within SLA, and document case resolutions
Apply critical thinking when established procedures do not fully address inquiries
Identify trends that may lead to high case volumes and partner with leadership on resolution
Partner with management on casework, workload management, and development
Participate in training and coaching other PRC representatives
Participate in outbound calling campaigns and internal team projects as needed
Participate in on-camera one-to-one and weekly team meetings
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Ability to apply mathematical operations
Ability to critically analyze reports
Ability to handle multiple tasks and projects simultaneously
Ability to interact effectively with all levels of the company
Systematic approach to solving problems through analysis and evaluation of alternative solutions
Ability to work effectively in a diverse work group and collaborate with multiple cross-functional teams
Ability to work independently with a high degree of accuracy, thoroughness, and professionalism
Excellent oral and written communication skills
Minimum 2 years of related work experience
Preferred: Associate’s degree in business or another related field, or an equivalent combination of education and experience
Preferred: Experience with Workday, HRMS, iCIMs tracking and onboarding, or similar programs
Preferred: Experience with Dimensions or other payroll-related systems

Benefits

Comp & perks

Competitive pay
Medical and prescription drug coverage for qualifying associates and eligible dependents
H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
(Virtual) fitness center programs
Associate discount program
Business Travel Accident Insurance
Associate Tax Prep benefit
Continuous learning
Support for life both in and outside of work
Incentive compensation or short-term incentive plans may provide additional earnings