Granicus

Sales

• Lead a high-performing team of Account Executives focused on selling innovative technology solutions to Local Government agencies.
• Responsible for setting sales strategies, coaching and developing your team, and ensuring consistent execution against targets.
• Deliver financial results through accurate forecasting, budget planning, and proactive variance management.
• Build a high-performing team by recruiting, developing, and retaining top sales talent, while fostering a culture of accountability, coaching, and continuous improvement.
• Execute operational excellence by contributing market insights to strategic planning, resolving challenges swiftly, and implementing scalable sales systems and processes.
• Align with national goals by setting clear sales objectives and quotas that support broader organizational priorities.
• Expand our white space through strategic account planning, vertical marketing tactics, and deep relationship-building with key stakeholders in local agencies.
• Influence product strategy by identifying platform opportunities and surfacing customer needs and competitive trends.

Director – Sales, New Logo

Technical Product Manager

• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion.
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap.
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption.
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
• Make critical technology decisions and influence the long-term direction of the communications platform.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale.
• Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact.
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.
• Ability to coach and mentor junior product managers.

Account Executive

• Drive sales generation and foster market expansion within the designated territory.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel approximately 30% of the time to engage with clients and prospects effectively.

Local Government Account Executive

Full-stack Engineer

• Learn about and uphold the Development team’s core values: Test-Driven Development, Collective Ownership, Agile Development, and Egoless Programming
• Write high-quality software using test-focused practices
• Be a core contributor to Granicus's automated testing suites
• Develop bug fixes and feature changes for at least one application within the Granicus product suite
• Collaborate with your Scrum team, the Development team, and the broader Product Organization
• Be a participating member of the broader Granicus technology organization

Software Engineer

Technical Writer

• Edit, format, publish, and share internal and external release notes for multiple products.
• Rewrite and re-format product, engineering, marketing, and training/implementation communications and documentation for utilization on the support portal.
• Follow set style guide and processes and work collaboratively for ongoing improvement and adaptation.
• Use logic and general software understanding to strategically ensure accuracy and effective communication approaches.
• Assist in the work and planning related to documentation migration projects from external CMSs into Granicus’ Salesforce Knowledge Base.
• Share the product team's customer communications with other internal teams as instructed and as needed.
• Work closely with multiple teams to increase and enable consistency and clarity of customer communications.
• Monitor and document the organization, usage, review, and updating of the support portal content.
• Work with AI tools and other teams to review and update the Knowledge Base.
• Edit and review other writers' work as requested.
• Track, collect, and compile product documentation data for statistical analysis and reports.
• Attend meetings with other departments to learn about projects and requirements.
• Use provided tools to follow established SOPs: Jira tickets to track work and manage tasks Salesforce Knowledge Base for document creation and web display Confluence for internal documentation Wistia for video management Miro for planning and sharing the grouping and hierarchy of portal documentation Adobe and Word for editing attachments AI - Forethought and ChatGPT

• Drive sales generation within designated territory
• Collaborate with marketing for lead generation
• Educate prospects through purchasing journey
• Maintain documentation in Salesforce

• Lead a team of Account Executives focused on selling technology solutions to Local Government agencies
• Set sales strategies, coach and develop the team
• Ensure consistent execution against targets
• Build relationships with key stakeholders in local agencies

Local Government Sales Director

Implementation Specialist

• Manage multiple, complex, mission-driven projects for public sector clients, overseeing scope, maintaining decks and documentation, and establishing timelines
• Offer expertise as a trusted advisor, anticipating customer needs based on data and best practices
• Coordinate across diverse teams to optimize customer service delivery and ensure quality assurance
• Enable project teams with effective communication plans for timely task completion
• Prepare and present project progress reports for key stakeholders
• Develop and deliver live virtual training to enable customers on product to meet their use cases

Implementation Consultant

• Represent software engineering interests in interactions with product management, platform engineering, and technical operations leaders
• Assist in development and refinement of training materials for new employees and existing employees
• Define, refine, and report key performance indicators for the software teams to provide clarity on productivity and technical health
• Ensure scrum teams are delivering on commitments according to plan
• Assist with the creation of a security and quality culture in each scrum team
• Drive hiring decisions for key roles in engineering teams
• Identify and/or help to eliminate obstacles or sources of inefficiency in the software development process
• Lead teams in adhering to Granicus best practices in SDLC and staying astride of new developments in secure, performant, and reliable software development
• Collaborate with cross-functional teams, including product management, cloud, and security, to ensure successful product delivery.
• Drive continuous improvement in engineering processes and methodologies.

Senior Director, Software Engineering

QA Automation Engineer

• Maintain and add automated testing coverage to ensure product quality and increase feature velocity
• Track and communicate various test results in an effective and ideally automated manner
• Proactively report quality risks and system performance metrics to stakeholders
• Coordinate the conversion of manual tests into automated tests
• Collaborate effectively in a remote team setting, communicating proactively and demonstrating a strong sense of ownership

Quality Automation Engineer

Data Engineer

• Design, implement, and optimize data solutions leveraging AWS services (Lambda, Glue, S3, Redshift, Step Functions, Kinesis) for seamless data ingestion, transformation, storage, and real-time processing.
• Develop robust ETL processes, ensuring accurate and timely data movement across platforms.
• Design and implement real-time streaming solutions to handle high-velocity data flows for timely insights.
• Employ Python and Pandas for advanced data cleaning, manipulation, and analysis.
• Architect and maintain optimized data warehouses and data lakes, along with designing and implementing effective data models for efficient querying and analysis.
• Proactively tune query performance and data models to deliver fast and reliable data access.
• Consistently design, develop, and operationalize data analysis and visualizations for the Granicus platform and internal reporting that is well-tested and stable.
• Make key architectural decisions about the development of the Granicus data stack.
• Write concise, legible, and maintainable code in support of data analysis and reporting.
• Debug production issues across the data ecosystem.
• Collaborate effectively in a remote team setting, communicating proactively and demonstrating a strong sense of ownership.