Granicus

Account Executive

• Own and manage an assigned territory of Canadian municipal government accounts (<150k population).
• Build, maintain, and progress a healthy pipeline across multiple product lines, ensuring adequate quota coverage to ensure successful attainment.
• Drive full-cycle sales efforts from prospecting and associated activities to successful contract negotiation and execution, utilizing a consultative, value & outcome-based selling approach.
• Lead all stages of the sales process from prospecting through contract negotiation and execution.
• Maintain ownership of sales activity including cold calls, discovery meetings, technical discovery meetings, product demonstrations, etc.
• Conduct initial qualification and discovery to determine client's initiatives and establish solution fit and client trust by aligning Granicus with the agency's desired outcomes.
• Use an engaging and penetrating discovery process to flush out true sales opportunities.
• Prepare engaging presentations and partner with Solutions Consultants to conduct value-driven product demonstrations to groups ranging from 1 to 25 stakeholders.
• Collaborate with cross-functional resources to support the progression of pipeline and execution of closed-won sales including resources from the solution consultant, business development, marketing, proposals, contracting and other teams.

Sales

• Responsible for activities necessary to create and close new business opportunities
• Managing the relationship of current Granicus customers
• Developing and executing a new business/prospecting plan for their territory
• Targeting, calling, and engaging prospects and working with them through the sales cycle
• Building and maintaining a healthy pipeline across the territory
• Qualifying client needs and aligning the value of your solution
• Collaborating with the extended sales team on opportunities
• Logging all sales activities and client contacts in Salesforce
• Other duties as assigned

Sales Associate

QA Engineer

• Review and validate AI-generated responses, knowledge articles, and case resolutions for accuracy, tone, and contextual relevance.
• Identify and document edge cases, hallucinations, or gaps in AI-generated content.
• Collaborate with AI trainers and product teams to improve model performance and training data quality.
• Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike.
• Ensure that case routing, escalation, and resolution automations function as intended and align with business rules.
• Support regression testing and release validation for new AI/automation features.
• Analyze CSAT, NPS, and case resolution data to identify trends and quality issues.
• Provide actionable feedback to improve customer-facing content and support workflows.
• Maintain test cases, QA documentation, and feedback logs using tools like Confluence, or Notion.

QA Specialist

Frontend Engineer

• Work closely with project teams including UX, Design, QA, and Project Management
• Assist in training and mentoring other developers
• Set up applications within the Simpleview CMS for each project
• Create and style widgets and pages from starter templates
• Handle high complexity customizations and create new modules for the Simpleview CMS
• Test all completed work to ensure proper functionality
• Actively participate in providing comprehensive and realistic solutions

Senior Web Developer

Data Scientist

• Architect and implement generative AI and Agentic solutions using LLMs, diffusion models, and other cutting-edge techniques for text, image, and multimodal generation.
• Develop custom fine-tuning and prompt engineering strategies for foundation models to meet domain-specific needs.
• Explore innovative applications of generative AI in areas such as conversational agents, automated content creation, and citizen engagement platforms.
• Build scalable pipelines for model training, evaluation, and deployment on cloud and edge environments.
• Collaborate with product and engineering teams to embed generative AI capabilities into enterprise platforms.
• Conduct research and experimentation with emerging architectures (e.g., transformers, diffusion models, VAEs, GANs) to stay ahead of industry trends.
• Establish best practices for responsible AI, including bias mitigation, explainability, and ethical use of generative models.
• Communicate complex AI concepts to executives and non-technical stakeholders in a clear, actionable manner.
• Mentor junior data scientists and contribute to frameworks, tools, and reusable components for generative AI development.

Account Executive

Sales Associate

QA Specialist

Senior Web Developer

Data Scientist 3