Granicus

Affiliate Manager

• Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
• Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
• Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
• Develop and implement scalable consulting frameworks for team-wide adoption.
• Conduct executive business reviews and long-term transformation planning.
• Identify and drive strategic upsell and cross-sell opportunities.
• Represent Granicus in public forums, panels, and thought leadership events.
• Mentor Experience Partners and contribute to internal capability development.
• Translate customer insights into product and service innovation recommendations.

Experience Partner 4

Director

• Ensure the production of high-quality video content for Public Sector customers
• Take on additional duties as required by the business
• Indexing content
• Conducting quality assurance checks
• Support operational needs as they arise

Streaming Video Technical Director

Artificial Intelligence

• Lead AI transformation workstreams across functions.
• Partner with senior executives to identify, size, prioritize, and execute AI-enabled opportunities that improve productivity, revenue growth, customer experience, quality, cycle time, and operating leverage.
• Lead a small team of analysts / internal consultants, providing coaching, problem-structuring support, analytical guidance, and day-to-day workstream leadership.
• Understand how work actually gets done, including systems, handoffs, judgment points, bottlenecks, and manual work.
• Translate ambiguous business problems into clear opportunity assessments, business cases, workflow designs, requirements, success metrics, and implementation plans.
• Partner with AI Engineering to design, pilot, and scale AI-powered workflows.
• Serve as a translator between business and technical teams, ensuring AI use cases are feasible, valuable, adopted, and tied to measurable business outcomes.
• Own value realization by defining KPIs, tracking impact, and communicating outcomes.
• Build executive- and board-ready materials that synthesize findings, frame decisions, and communicate progress.
• Partner with Legal, Security, IT, and Engineering to ensure AI-enabled workflows meet governance, risk, and compliance requirements.

Director, AI Transformation – Strategic Operations

• Define and operate a unified AI product system across GXA, GXI, and GXC
• Translate customer needs, deployment learnings, and market signals into clear product priorities
• Drive a multi-year roadmap grounded in real-world usage and adoption
• Build business cases for investment to meet market narrative and promises to customers
• Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities
• Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers
• Define pricing, packaging, and tiering models for GXA, GXI, and GXC
• Lead the transition from traditional licensing to consumption- and outcomes-based pricing
• Partner with Product Marketing on positioning, differentiation, and GTM narrative
• Collaborate with Finance and Revenue leadership on ARR and margin modelling
• Use deployment data to validate willingness-to-pay and outcome value across segments
• Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience
• Act as the central integrator of AI strategy and execution across the company
• Build a closed-loop system connecting build (Agent Factory) → deploy (FDE) → standardize (Product) → scale (GTM)
• Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions
• Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR
• Establish guardrails to prevent inappropriate discounting of AI capabilities
• Serve as final authority on what becomes a product versus bespoke deployment

Vice President, AI Product – Deployment

Proposal Manager

• Independently manage smaller proposals/renewals (typically up to $85,000 USD annual contract value)
• Review RFP documents for compliance requirements and flag risks
• Use Salesforce to delegate tasks to Contracts/Legal and acquire technical solution support
• Compile qualification materials, graphics, and layouts to align with brand standards
• Ensure delivered proposals are compliant and responsive to the agency's needs
• Draft and/or edit sections of proposals, marketing content, and qualification materials
• Use Loopio to review and edit responses to technical questionnaires
• Demonstrate clarity, accuracy, and persuasiveness in written contributions
• Use proposal automation/content management tools to automate portions of the response process

Proposal Coordinator

Account Manager

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory.
• Serve as a trusted advisor to clients, offering strategic guidance and proactively addressing challenges or concerns.
• Negotiate contract renewals and service agreements, securing favorable terms while ensuring client retention and satisfaction.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel approximately 25% of the time to engage with clients and prospects effectively.

Strategic Account Manager

• Develop, grow, and manage strategic customer relationships.
• Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
• Identify and develop customer engagement and recognition opportunities.
• Drive organic growth by leveraging our current book of business and relationships.

Experience Partner 3

• Generate demand through targeted outreach initiatives.
• Conduct a high volume of AI discovery calls with public sector prospects.
• Run structured discovery to identify customer’s highest-value AI and process automation opportunities.
• Own opportunity progression from initial conversation through qualified opportunity.
• Scope and propose pre-sales engagements, including workshops and demonstrations.
• Maintain disciplined pipeline hygiene in Salesforce.
• Partner with RevOps and Marketing on lead routing and qualification criteria.
• Surface strategic customer patterns to help sharpen Granicus’ AI solution and GTM strategy.
• Collaborate with Account Executives to identify Granicus AI opportunities.

AI Solutions Advisor

Business Development Rep

• Directly manage a team of 8-12 BDRs
• Conduct weekly 1:1s with direct reports to ensure they are achieving activity & meeting goals and focused on the right campaigns
• Strategically manage your team to ensure you hit quarterly marketing MCM goals
• Strategically manage team leads to enable them to coach team members
• Take part in annual planning reviews with marketing leadership
• Identify areas of coaching/training for your team members and help with professional development and career paths.
• Lead weekly team meetings and conduct regular coaching sessions to develop messaging, teach new skills, and gauge the effectiveness of ongoing campaigns
• Meet regularly with sales reps and managers to make sure the team is meeting sales expectations and to understand their strategy.
• Develop talk tracks and email cadences for inbound and outbound campaigns in SalesLoft.
• Leverage SFDC reporting and SalesLoft analytics to monitor team performance and identify trends to help make improvements to the team.

Business Development Manager

Marketing

• Expand and lead complex onboarding and implementation projects for new clients, ensuring seamless integration and adoption of the marketing automation platform
• Serve as a trusted strategic advisor to clients, translating marketing goals into actionable automation strategies using creative solutions from a comprehensive view
• Design and execute advanced marketing automation programs, including lead scoring, multi-step nurture campaigns, and dynamic segmentation
• Develop and deliver customized training sessions for clients on advanced platform features and strategic use cases
• Present strategic insights, performance reports, and optimization plans to clients and internal stakeholders
• Collaborate with cross-functional teams to align marketing automation efforts with broader digital marketing strategies
• Lead initiatives to improve departmental processes, efficiency, and scalability in partnership with the Manager of Marketing Automation
• Mentor junior team members and contribute to the development of internal best practices and training materials
• Stay current with industry trends, emerging technologies, and best practices in marketing automation and digital strategy
• Contribute to thought leadership through internal documentation, webinars, and client-facing content

Senior Marketing Automation Consultant

Solutions Engineer

• Participate in Stage 2+ opportunities by preparing for and documenting discovery calls
• Translate discovery insights into draft solution designs using established templates
• Identify early-fit signals and product alignment with support from more senior SCs
• Capture customer goals, pain points, and workflows in written form to support later demo or proposal work
• Review solution patterns and use cases to understand how Granicus platforms solve civic problems
• Work in Salesforce and Teams to maintain records, collaborate with AEs, and update internal documentation
• Contribute to internal retrospectives, playbook enhancements, or shared demo resources as you learn

Associate Solutions Consultant

Product Manager

• Act as the agile product owner on engineering scrum team(s)
• Own and prioritize the backlog for a feature area in collaboration with the Product Manager
• Prioritize tradeoffs, clarify requirements and work to drive user stories to acceptance throughout the agile development lifecycle
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Ensure acceptance criteria are clearly defined and verify that story implementation matches requirements
• Drive projects to completion
• Maintain constant communication with the team
• Enable internal teams to support product

Product Owner

Digital Marketing

• Build, plan and implement a digital marketing strategy with organic search, paid search, display advertising, and social media
• Maintain consistent brand messaging across all platforms
• Identify trends and optimize spend and performance based on insights
• Collaborate with internal teams to create landing pages and optimize the user experience
• Recommend changes to website, content, linking and other factors to improve SEO positions for target keywords and optimizing campaigns
• Measure and report performance of digital marketing campaigns and assess against goals (ROI and KPIs)
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Research and analyze competitor advertising links

Digital Campaign Manager

Analytics Engineer

• Leads analytics engineering and analytics ‑ ready data architecture across GXG for Government clients
• Lead the development, implementation, and governance of analytics engineering standards and best strategic practices influencing enterprise delivery
• Design and maintain highly reliable, standardized data models, transformation logic, and validation frameworks for customer analytics delivery
• Own the analytics-engineering layer for our advanced analytics platforms , transforming product-delivered data into analytics-ready delivery
• Act as GXG’s senior advisor for complex customer data integrations and technical decision-making
• Define reusable integration patterns, templates, and documentation to support scalable delivery, reducing ambiguity and startup time
• Define and evolve GXG processes for data quality, QA, backfills, and release coordination. Monitor and resolve data quality and consistency issues to ensure data structures support dashboards, metrics and client outcomes
• Triage data issues within GXG and coordinate clearly scoped escalations to Product teams when required
• Provide strategic input on analytical methodologies, measurement frameworks, and best practices.
• Improve organizational team efficiency by identifying systemic data challenges and driving durable, scalable solutions

Senior Analytics Engineer

Support Engineer

• Field complex/escalated issues for critical clients
• Work directly with clients to understand technical issues and document cases
• Uphold SLA’s regarding responsiveness
• Serve as an escalation point for Customer Support Representatives
• Coordinate teams and set up client troubleshooting sessions
• Resolve escalated customer complaints without managerial intervention
• Train more junior members on software and processes
• Update the ticket tracking system and create knowledge base articles