Granicus

Affiliate Manager

• Develop, grow, and manage strategic customer relationships.
• Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
• Identify and develop customer engagement and recognition opportunities.
• Drive organic growth by leveraging our current book of business and relationships.

Experience Partner 3

Artificial Intelligence

• Generate demand through targeted outreach initiatives.
• Conduct a high volume of AI discovery calls with public sector prospects.
• Run structured discovery to identify customer’s highest-value AI and process automation opportunities.
• Own opportunity progression from initial conversation through qualified opportunity.
• Scope and propose pre-sales engagements, including workshops and demonstrations.
• Maintain disciplined pipeline hygiene in Salesforce.
• Partner with RevOps and Marketing on lead routing and qualification criteria.
• Surface strategic customer patterns to help sharpen Granicus’ AI solution and GTM strategy.
• Collaborate with Account Executives to identify Granicus AI opportunities.

AI Solutions Advisor

Business Development Rep

• Directly manage a team of 8-12 BDRs
• Conduct weekly 1:1s with direct reports to ensure they are achieving activity & meeting goals and focused on the right campaigns
• Strategically manage your team to ensure you hit quarterly marketing MCM goals
• Strategically manage team leads to enable them to coach team members
• Take part in annual planning reviews with marketing leadership
• Identify areas of coaching/training for your team members and help with professional development and career paths.
• Lead weekly team meetings and conduct regular coaching sessions to develop messaging, teach new skills, and gauge the effectiveness of ongoing campaigns
• Meet regularly with sales reps and managers to make sure the team is meeting sales expectations and to understand their strategy.
• Develop talk tracks and email cadences for inbound and outbound campaigns in SalesLoft.
• Leverage SFDC reporting and SalesLoft analytics to monitor team performance and identify trends to help make improvements to the team.

Business Development Manager

Marketing

• Expand and lead complex onboarding and implementation projects for new clients, ensuring seamless integration and adoption of the marketing automation platform
• Serve as a trusted strategic advisor to clients, translating marketing goals into actionable automation strategies using creative solutions from a comprehensive view
• Design and execute advanced marketing automation programs, including lead scoring, multi-step nurture campaigns, and dynamic segmentation
• Develop and deliver customized training sessions for clients on advanced platform features and strategic use cases
• Present strategic insights, performance reports, and optimization plans to clients and internal stakeholders
• Collaborate with cross-functional teams to align marketing automation efforts with broader digital marketing strategies
• Lead initiatives to improve departmental processes, efficiency, and scalability in partnership with the Manager of Marketing Automation
• Mentor junior team members and contribute to the development of internal best practices and training materials
• Stay current with industry trends, emerging technologies, and best practices in marketing automation and digital strategy
• Contribute to thought leadership through internal documentation, webinars, and client-facing content

Senior Marketing Automation Consultant

Solutions Engineer

• Participate in Stage 2+ opportunities by preparing for and documenting discovery calls
• Translate discovery insights into draft solution designs using established templates
• Identify early-fit signals and product alignment with support from more senior SCs
• Capture customer goals, pain points, and workflows in written form to support later demo or proposal work
• Review solution patterns and use cases to understand how Granicus platforms solve civic problems
• Work in Salesforce and Teams to maintain records, collaborate with AEs, and update internal documentation
• Contribute to internal retrospectives, playbook enhancements, or shared demo resources as you learn

Associate Solutions Consultant

Product Manager

• Act as the agile product owner on engineering scrum team(s)
• Own and prioritize the backlog for a feature area in collaboration with the Product Manager
• Prioritize tradeoffs, clarify requirements and work to drive user stories to acceptance throughout the agile development lifecycle
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Ensure acceptance criteria are clearly defined and verify that story implementation matches requirements
• Drive projects to completion
• Maintain constant communication with the team
• Enable internal teams to support product

Product Owner

Digital Marketing

• Build, plan and implement a digital marketing strategy with organic search, paid search, display advertising, and social media
• Maintain consistent brand messaging across all platforms
• Identify trends and optimize spend and performance based on insights
• Collaborate with internal teams to create landing pages and optimize the user experience
• Recommend changes to website, content, linking and other factors to improve SEO positions for target keywords and optimizing campaigns
• Measure and report performance of digital marketing campaigns and assess against goals (ROI and KPIs)
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Research and analyze competitor advertising links

Digital Campaign Manager

Analytics Engineer

• Leads analytics engineering and analytics ‑ ready data architecture across GXG for Government clients
• Lead the development, implementation, and governance of analytics engineering standards and best strategic practices influencing enterprise delivery
• Design and maintain highly reliable, standardized data models, transformation logic, and validation frameworks for customer analytics delivery
• Own the analytics-engineering layer for our advanced analytics platforms , transforming product-delivered data into analytics-ready delivery
• Act as GXG’s senior advisor for complex customer data integrations and technical decision-making
• Define reusable integration patterns, templates, and documentation to support scalable delivery, reducing ambiguity and startup time
• Define and evolve GXG processes for data quality, QA, backfills, and release coordination. Monitor and resolve data quality and consistency issues to ensure data structures support dashboards, metrics and client outcomes
• Triage data issues within GXG and coordinate clearly scoped escalations to Product teams when required
• Provide strategic input on analytical methodologies, measurement frameworks, and best practices.
• Improve organizational team efficiency by identifying systemic data challenges and driving durable, scalable solutions

Senior Analytics Engineer

Support Engineer

• Field complex/escalated issues for critical clients
• Work directly with clients to understand technical issues and document cases
• Uphold SLA’s regarding responsiveness
• Serve as an escalation point for Customer Support Representatives
• Coordinate teams and set up client troubleshooting sessions
• Resolve escalated customer complaints without managerial intervention
• Train more junior members on software and processes
• Update the ticket tracking system and create knowledge base articles

Technical Support Representative

Account Executive

• Understand customer mission requirements for digital communications with the public, including mapping to Executive Priorities within the Agency, office, or program.
• Develop and independently deliver custom presentations on Granicus to revolutionize the prospect's engagement within the Public Sector.
• Conduct detailed research and comprehensive analysis on the Federal Government Vertical, specific to Civilian Agencies and their business imperatives and challenges to drive demand generation.
• Develop effective and specific sales strategies, territory, and account plans, leveraging all assets available (e.g., lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities.
• Establish agency management level relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise).
• Builds a trust foundation on which to provide guidance to enhance agency mission outcomes.
• Lead designated territory, including customer/client relationships, prospect profiling, and sales cycles.
• Encourage all clients to become Granicus references.
• Follow a disciplined approach to maintain a differentiated solutions message that reduces time to identify and pursue a rolling pipeline of opportunities.
• Keep pipeline current and moving up the pipeline curve and into the sales funnel.
• Identify risk elements within Agency mission challenges and leveraging Granicus services portfolio to address.
• Leverage support organizations including Marketing, Inside Sales, Partners, and channels to develop qualified pipeline in the assigned territory.
• Advance and close sales opportunities through the successful execution of the sales strategy and roadmap.
• Develop effective mission-driven strategies for winning in a competitive environment.
• Ability to coalesce internal resources, including sales support, marketing, and solutions consultants, into a team approach in pursuing large deals.
• Meet and exceed quarterly and annual sales targets for new product and services goals.
• Write and present quarterly business reviews to Sales Management, Senior Management, and peers.

Federal Account Executive

Project Manager

• Manage large customer projects during the implementation lifecycle
• Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Collaborate and work closely with internal partners.

Senior Project Manager

• Responsible for driving disciplined, end‑to‑end execution of complex, cross‑functional marketing initiatives.
• Ensures work moves from intake to delivery with clarity, accountability, and momentum.
• Leads large‑scale, enterprise marketing projects that increasingly rely on AI‑assisted workflows.
• Ensures initiatives are well‑planned, production‑ready, properly governed, and sustainably operated.
• Projects ship on time, dependencies are actively managed, risks surfaced early.
• Keeps stakeholders aligned and ensures AI‑powered capabilities deliver measurable impact.

Enterprise Project Manager

Financial Planning and Analysis

• Lead the annual budgeting and operating plan process in partnership with executive leadership and functional owners
• Own and continuously enhance the company’s financial planning, budgeting, and reporting systems, including Adaptive Insights
• Develop, implement, and manage rolling forecast and reforecast processes
• Provide actionable financial and operational analysis
• Serve as a strategic finance business partner to cross‑functional leaders
• Drive initiatives to improve financial and operational efficiency
• Design, deploy, and maintain dashboards and reporting tools
• Prepare and present financial analyses, forecasts, and performance updates to senior leadership
• Support month‑end and quarter‑end performance reviews
• Provide backup support across the Finance team as needed

Financial Planning & Analysis Manager

• Recruit, hire, and train high-performing technical support teams across global locations
• Oversee support delivery for one or more product suites, ensuring contractual coverage
• Foster a culture of inclusion, growth, and accountability within the team
• Conduct performance reviews and manage incentive plans, coaching both top and underperforming staff
• Lead strategic improvement initiatives and collaborate across teams for broader rollout
• Manage time-critical communications for incidents, maintenance, and releases
• Drive performance against KPIs including response time, resolution time, and customer satisfaction
• Own senior-level client escalations and support the team in de-escalating complex situations
• Support integration of new acquisitions into standard support processes
• Identify reporting needs and partner with Business Systems to deliver accurate insights
• Ensure timely updates to internal and external documentation and training materials
• Serve as on-call Client Communications Manager during critical incidents (rotational)
• Collaborate with technical stakeholders to minimize customer impact during maintenance

Senior Manager – Technical Support

Technical Product Manager

• Drive product strategy and execution for core communications capabilities
• Define and prioritize product requirements collaborating with cross-functional teams
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies
• Collaborate with DevOps, Infrastructure, Security, and Engineering
• Make critical technology decisions and influence the long-term direction
• Define, analyze, and report on key success metrics
• Maintain comprehensive and up-to-date technical documentation
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability
• Ability to coach and mentor junior product managers