Granicus

Account Executive

• Understand complex customer requirements for digital communications with the public, including mapping to Executive Priorities within the Agency, office, or program.
• Develop and independently deliver custom presentations on Granicus to revolutionize the prospect's engagement within the Public Sector.
• Conduct detailed research and comprehensive analysis on the Federal Government Vertical, specific to Civilian Agencies and their business imperatives and challenges to drive demand generation.
• Develop effective and specific sales strategies, territory, and account plans, leveraging all assets available (e.g., lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities.
• Establishes strong and hire-level relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise).
• Builds a foundation on which to harvest future business.
• Actively understand each customer’s mission objective, strategic growth plans, technology strategy, and competitive landscape.
• Lead designated territory, including customer/client relationships, prospect profiling, and sales cycles.
• Encourage all clients to become Granicus references.
• Follow a disciplined approach to maintaining a rolling pipeline.
• Keep pipeline current and moving up the pipeline curve and into the sales funnel.
• Leverage support organizations including Marketing, Inside Sales, Partners, and channels to funnel pipeline into the assigned territory.
• Be proficient in and bring all Granicus offers to bear on sales pursuits including Platform Solutions, Services and Support offerings.
• Advance and close sales opportunities through the successful execution of the sales strategy and roadmap.
• Develop effective strategies for winning in a competitive environment.
• Manage internal resources, including sales support, marketing, and solutions consultants to present a compelling case to prospects.
• Meet and exceed quarterly and annual sales targets for new product and services goals.
• Support the management team in developing sales strategies.
• Document all conversations, activities, and emails in our Salesforce CRM.
• Write and present quarterly business reviews to Sales Management, Senior Management, and peers.
• Ideally have both Product and Services background, the focus will be 50/50 in this territory with significant services lead opportunities needing to be developed.
• You can travel at least 25% of the time (potentially 1-2 trips per month of 1-3 days).

Federal Account Executive

Sales

• Delivering financial results through accurate forecasting, budget planning, and proactive variance management.
• Building a high-performing team by developing and retaining top sales talent.
• Executing operational excellence by contributing market insights to strategic planning.
• Aligning with company goals by setting clear sales objectives and quotas.
• Expanding wallet share through strategic account planning and key stakeholder relationship building.
• Influencing product strategy by identifying platform opportunities and customer needs.

Director – Sales

Director

• Lead cross-functional, high-impact projects and provide analytical support as directed by the Head of Corporate Strategy & Transformation and CEO
• Work with and coordinate among functional executives on cross-company projects and potential acquisitions
• Act as a consultant and owner on various strategic initiatives, providing critical analytical and project management support
• Manage and complete the successful implementation of strategic initiatives that enable revenue growth and accelerate company profitability and efficiency
• Act as portfolio company point of contact for interactions with Vista Equity Partners and Vista Consulting Group, including support and reporting on all strategic initiatives
• Chief of Staff support to the executive leadership team as needed

Director – Strategic Programs

Customer Success Manager

• Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience.
• Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints.
• Identify and document expansion opportunities through the Client Services Qualified Leads Program.
• Regularly achieve quarterly and annual targets for managing NPS Program responses, Customer Health Score outreach, and Strategic Reviews for your dedicated Customer Portfolio.
• Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals.
• Coordinate and lead new-hire onboarding and boot-camp programs and/or serve as a kick-starter resource.
• Proactively identify churn risks within your portfolio and drive mitigation strategies through clear, timely risk reporting, collaborative action plans, and focused retention efforts.
• Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends.
• Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert in our products and respective civic and citizen knowledge pillars.

Senior Customer Success Consultant

Data Analyst

• Design, develop, and maintain Power BI dashboards and reports to meet the needs of a product organization with 20+ products.
• Collaborate with product leaders, product managers, product owners, scrum masters, and engineering leaders to understand data needs.
• Coordinate with cross-functional data teams to ensure the integrity, accuracy, and reliability of data assets used by the product team.
• Extract, clean, and analyze data using Excel and Power BI to generate insights and dashboards.
• Create, maintain, and optimize Salesforce reports to support product planning and performance tracking.
• Assist the product team in identifying trends, anomalies, and opportunities in product usage and performance data.
• Train the product team on how to use the dashboards and reports effectively.

Product Data Analyst

Content Marketing Manager

• Develop comprehensive style guides and content briefs tailored to each client, encompassing audience insights, tone of voice, and keyword strategies.
• Establish and maintain an editorial content calendar for full management projects, overseeing projects from conceptualization through post-launch assessment.
• Assign and oversee content requests for freelance writers, ensuring adherence to deadlines and compliance with copyright and privacy regulations.
• Meticulously edit and proofread content for accuracy, coherence, grammar, style, and alignment with brand guidelines.
• Assist the Manager, Digital Content in recruiting and onboarding new freelance talent, and ensuring prompt compensation for completed projects.
• Collaborate seamlessly with cross-functional teams—including marketing, design, and SEO—to craft cohesive content strategies aligned with business objectives.
• Maintain accurate project records to ensure efficient workflow and project tracking.
• Stay up-to-date with industry trends, adopting best practices and leveraging emerging technologies to enhance content quality and efficacy.

Digital Content Specialist

Payroll

• Manage payroll workflows to ensure accurate and timely processing for both domestic and international employees.
• Deliver excellent customer service through proactive communication and effective issue escalation.
• Reconcile payroll reports, validating payroll taxes, benefit deductions, and pension contributions.
• Collaborate with the Benefits team to ensure correct benefit deductions and taxation.
• Review payroll tax reconciliations and quarterly filings to ensure compliance with local, provincial, and federal regulations.
• Maintain audit trails and documentation for all payroll transactions.
• Support HR management with compliance requests related to compensation, taxation, and reporting.
• Prepare employer tax forms.
• Respond to employee and leadership inquiries about payroll matters.
• Create financial, personnel, and operational reports, including monthly executive summaries.
• Own and optimize payroll processes to improve efficiency, accuracy, and consistency.
• Support broader payroll operations, including: Acting as backup during payroll cycles, Assisting with payroll transitions in M&A activity, Handling employment and income verification requests

Payroll Administrator

Product Marketing

• Serve as the primary voice of the customer inside Granicus, grounding product positioning, messaging, launches, and enablement in deep understanding of public-sector buyer needs, procurement realities, compliance constraints, citizen engagement use cases, and desired outcomes.
• Establish a durable customer and market insight engine, including win/loss analysis, competitive intelligence, buyer research, and field feedback loops to inform roadmap influence, GTM strategy, and commercial execution.
• Translate complex capabilities and market insight into buyer-relevant portfolio-level outcomes and positioning, value propositions, and narrative architecture that articulates why Granicus wins at the platform level—beyond features and individual products.
• Own the end-to-end positioning and values framework across the Granicus platform and cloud portfolio.
• Define personas, buyer journeys, and articulate ROI tailored to Federal, State & Local, PCL, Destinations, Short-term rental, and international markets.
• Ensure technical product capabilities (security, compliance, scalability, interoperability) are translated into buyer-relevant business outcomes that resonate with both technical and non-technical stakeholders.
• Design, implement, and operate a product launch framework (Tier 1 / Tier 2 / Tier 3) from R&D to GA aligned to business impact, with clear success metrics for pipeline, adoption, and retention.
• Act as the launch quarterback, orchestrating Product, Sales, Customer Success, Demand, Comms, and Enablement to ensure launches are well-planned, market-relevant, and fully activated.
• Define launch strategy across introduction, readiness, and post-launch growth phases—not just announcement moments.
• Function as a kingpin to the Sales organization, equipping sellers to sell on value (not features and discounts) while supporting with discovery frameworks, talk tracks, proof points, competitive intelligence, objection handling, demos, and ROI/TCO tools.
• Align product marketing outputs tightly to enterprise sales methodologies (e.g., MEDDPICC, Challenger), improving opportunity quality, pipeline velocity, usage of product marketing assets, and ultimately Sales & Customer Success confidence in pitching the product ecosystem.
• Partner with Sales Leadership and RevOps to measure and optimize impact of product marketing on pipeline creation, deal progression, and win-rates.
• Extend product marketing ownership beyond launch into adoption, onboarding, expansion, and advocacy, ensuring products are successfully implemented and value is realized.
• Partner with Customer Success to drive adoption narratives, customer proof, reference programs, and lifecycle messaging that fuel retention and expansion.
• Continuously optimize messaging, packaging & pricing strategy, and GTM motions based on performance and sales and customer feedback.
• Support in the career development and professional growth of your team.
• You think in systems, not assets or functions.
• Lead, coach, and scale a high-performing team of product marketing leaders across platform, solutions, competitive, and launch disciplines.
• Establish clear product marketing operating rhythms, including portfolio councils, launch governance, cross-functional alignment, and metrics reporting.
• Elevate product marketing maturity across the organization from reactive, product-led execution to strategic, customer-led growth leadership while expanding recognition of product marketing's value and role within the organization.

Senior Director – Product Marketing

Full-stack Engineer

• Collaborate with product management and business stakeholders to deliver SaaS based solutions.
• Communicate and work effectively with others to create great high quality software.
• Proactively improve our processes and the design and architecture of our products.
• Drive innovation by coming up with new product ideas.
• Perform technology and feasibility studies.
• Design solutions that are highly secure, performant, scalable and highly available.
• Come up with technical solutions to complex problems and push them through to implementation.
• Troubleshoot and fix production issues related to deployments, networking, configuration, databases, performance, stability, security, application logic, etc.
• Help team members solve complex/urgent problems.
• Mentor and provide technical training to team members.
• Help train and onboard new hires.
• Champion the development team’s core values.

Software Engineer

• Work with a Lead Developer to complete client contracts and projects.
• Work with the project owner to facilitate completion of work.
• Write SQL scripts for importing and updating data within the Simpleview CRM.
• Modify existing templated reports to fit client needs.
• Create new reports based on client-provided specifications.
• Debug issues in business/application logic and implement a resolution.
• Develop scripts to update Extranet permissions and send mass emails.
• Customize FormBuilder forms.
• Debug issues in business/application logic and implement a resolution.
• Troubleshoot Simpleview CRM integrations (e.g. aggregator, act-on, cvent, marketplace).
• Troubleshoot issues with the sync between Simpleview CRM and Simpleview CMS.
• Troubleshoot issues with 3rd-party vendors consuming the Simpleview CRM web API.
• Support enterprise clients.
• Report issues & errors with the core application.
• Branch updates to the core application for QA/review.
• Peer reviews the work of other developers.
• Test all completed work to ensure proper and error free functionality.
• Complete all programming tasks while following company code standards.
• Complete and respond to change requests from client, project owner or Lead Developer.
• Manage timelines and ticket queues in order to provide timely delivery of tasks.
• Maintain open communication with Lead Developer and/or project owner on all project tasks.
• Communicating with Lead Developer and/or project owner when timelines or ticket expectations cannot be met.
• Update all tickets and project notes and statuses daily within the internal Simpleview ticket system.
• Maintain accurate time entries.

Services Developer

Product Manager

• Define and communicate the vision and strategy for the CRM portfolio, balancing innovation with legacy product support.
• Act as the primary owner of the product roadmap, ensuring alignment with business goals and market trends.
• Drive the successful implementation and adoption of the new CRM platform, including migration planning and customer onboarding.
• Oversee maintenance and incremental improvements for CRM products to sustain customer satisfaction and revenue.
• Lead and mentor two Product Managers, providing coaching and career development.
• Collaborate with engineering, design, marketing, and customer success teams to deliver roadmap priorities on time and within scope.
• Apply data-driven decision-making to prioritize trade-offs and clarify requirements throughout the agile development lifecycle.
• Participate in PI planning, sprint ceremonies, and retrospectives to ensure alignment and execution.
• Define success metrics, monitor product performance, and communicate progress to stakeholders and executive leadership.

Principal Product Manager

Business Development Rep

• Directly manage a team of 5-10 BDRs
• Conduct weekly 1:1s with direct reports to ensure they are achieving activity & meeting goals and focused on the right campaigns
• Strategically manage your team to ensure you hit quarterly marketing MCM goals
• Running daily operations to enable each BDR to be successful
• Identify areas of coaching/training for your team members and help with professional development and career paths
• Lead weekly team meetings and conduct regular coaching sessions to develop messaging, teach new skills, and gauge the effectiveness of ongoing campaigns
• Meet regularly with sales reps and managers to make sure the team is meeting sales expectations and to understand their strategy
• Develop talk tracks and email cadences for inbound and outbound campaigns in SalesLoft
• Leverage SFDC reporting and SalesLoft analytics to monitor team performance and identify trends to help make improvements to the team
• Other duties as assigned

Business Development Manager

• Design, develop, and maintain scalable backend services and APIs supporting data ingestion, transformation and analytics workloads
• Work closely with other data engineers, analysts and product managers contributing to design discussion for data pipelines, caching and compute
• Ensure reliability and observability with logging, metrics and alerting
• Champion CI/CD automation and environment parity
• Develop and orchestrate multi-agent systems, including LangFlow pipelines and agent-to-agent (A2A) communication.
• Deploy multi-agent systems to production with robust monitoring and failover mechanisms.
• Integrate agents with third-party tools like Salesforce, SharePoint, Slack, and internal business systems.
• Create responsive, user-friendly frontend components using React.js or similar frameworks.
• Implement real-time interfaces using SSE or WebSocket for dynamic data flows.
• Use observability platforms such as LangFuse to monitor agent performance and interaction logs.
• Mentor junior developers, conduct code reviews, and help drive system architecture decisions.
• Collaborate with cross-functional teams (AI/ML, DevOps, Product) in agile environments

Human Resources

• Implement, and continue to iterate on HR strategies, policies and programs
• Stay current on latest HR related trends and evaluate how Granicus can continue to evolve our ways of working and support our employees
• Hands-on resolution and engagement on HRBP topics
• Operational support of corporate plans for a variety of HR matters such as employee relations, compensation, benefits, health and safety etc.
• Monitor adherence to internal policies and legal standards
• Deal with grievances and violations invoking disciplinary action when required and anticipate and resolve litigation risks
• Provide team-level insights to senior management by analyzing data and using HR metrics
• Contribute as a business partner in the accomplishment of departmental business strategies and plans through initiatives that attract and retain talent, develop employees and leaders and align organizational goals and objectives.
• Work closely with the internal HR team ensuring alignment between business requirements
• Provide strong customer service to all stakeholders ensuring HR continually drives value throughout the business
• Build strong partnerships with leaders across the company, acting as a trusted advisor, expert and resource for all core HR technical competencies such as time and labor laws, leaves of absence, etc.

Human Resources Manager

Operations

• Responsible for overall coordination of the Service Management processes and for defining various processes used by the cloud operation teams.
• Lead ongoing stability efforts with the purpose of improving the availability of Granicus products, working across the various teams to plan and manage work that aims to align with operational, tactical and strategic goals of the organization.
• Responsible for defining and reporting on various cloud metrics pertaining to service delivery, health and reliability of the Granicus Products.
• Coordinate Business Continuity exercises, as well as the primary owner/administrator of the corporate CMDB tool and process.
• Partner with other technology teams on resolving issues and completing strategic projects to help ensure Granicus meets established SLAs and ensuring maximum uptime.
• Drive the efficiency and effectiveness of the processes (Change Management, Incident Management, etc.)
• Create and improve standard operating procedures related to incident management
• Report on various metrics pertaining to product service delivery, health and reliability
• Review incident data to address problems (To find recurring issues and determine severity)
• Analyze problems for correct prioritization and classification
• Track incidents and problems through their lifecycle
• Conduct in-person incident review meetings as well as ensure incidents and problems are well documented.
• Develop and support the automation of routine operational activities.

Federal Account Executive

Director – Sales

Director – Strategic Programs

Senior Customer Success Consultant

Product Data Analyst

Digital Content Specialist

Payroll Administrator

Senior Director – Product Marketing

Software Engineer

Services Developer

Principal Product Manager

Business Development Manager

Software Engineer

Human Resources Manager

Service Operations Specialist