Renewals Specialist

Granicus

Entry-level Renewals Specialist at Granicus managing existing client accounts and ensuring timely renewals. Collaborating with Finance, Sales, and Legal teams for contract handling and subscription renewal.

Posted 7/30/2026full-timeRemote • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong contract management capabilities, including preparing renewal quotes, managing agreements, and validating client entitlements. Proficient in Salesforce for tracking client interactions and identifying upsell opportunities while ensuring exceptional customer service.

Highest-signal resume keywords

Fluency In Spanish And EnglishContract ManagementSalesforce ProficiencyCustomer Service SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementRenewal Quote PreparationClient Entitlement ValidationAction Item CompletionContract ReviewUpsell IdentificationPost-Signature Processing

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationOutstanding Interpersonal SkillsStrong Time ManagementOrganizational Skills

Tools & Technologies

SalesforceContract Management System

Industry Keywords

Customer ServiceBusiness AdministrationBankingFinance

About the role

Key responsibilities & impact

Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
Review and complete action items on the Salesforce dashboard in a timely manner.
Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement.
Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
Validate client entitlements and other contract attributes.
Ensure accurate post-signature processing of orders as they are received.
Additional renewals projects as assigned.

Requirements

What you’ll need

Early in career
Must be fluent in Spanish and English
Background in Customer Service, Business Administration, Banking, or Finance is ideal
Attention to detail required
Exceptional written and verbal communication skills
Comfortable interacting with all levels of a professional organization
Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
Must thrive in an environment of measurable performance management
Strong ability to navigate multiple software platforms
Strong time management and organizational skills
Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment

Benefits

Comp & perks

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more