Data Analyst – Customer Analytics

Granicus

Data Analyst leading customer analytics for Granicus, a GovTech company serving governments. Building measurement frameworks, dashboards, and recommendations for digital communications.

Posted 8/20/2026full-timeRemote • 🇨🇷 Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading analytics workstreams, developing measurement frameworks, and optimizing reporting solutions. Proficient in SQL and BI platforms, with a strong focus on data governance and effective communication of insights to stakeholders.

Highest-signal resume keywords

Advanced SQL ProficiencyExpert-Level BI Platform ProficiencyAnalytics Framework DesignAgile/Scrum Delivery ExperienceMentoring Junior Analysts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingComplex Query DesignPerformance OptimizationKPI DefinitionPerformance BenchmarkingCross-Channel Measurement DesignData Quality ResolutionAnalytics Standards DefinitionVisualization StrategiesReporting Methodologies

Soft Skills

Effective CommunicationLeadershipCoachingDecision-MakingCollaboration

Tools & Technologies

QuickSightTableauPower BILookerAI-Assisted Analytics ToolsProductivity Platforms

Industry Keywords

Digital Communication ProgramsGovernment AnalyticsProfessional ServicesGovTechData Governance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations
Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs
Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources
Own data accuracy, reliability, governance, and resolution of data quality issues across reporting systems
Define and champion analytics standards, reporting methodologies, and data governance best practices
Make independent decisions on analytical approaches, metrics frameworks, visualization strategies, and tool architectures
Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation
Serve as primary analytics contact for customer engagements; lead requirements sessions and present findings and recommendations to technical and non-technical audiences
Mentor and coach junior analysts; conduct peer reviews and quality assurance of deliverables
Evaluate and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies
Lead Agile ceremonies including sprint planning, backlog refinement, retrospectives, and stand-ups
Identify opportunities to improve customer program outcomes and service delivery through data-driven recommendations

Requirements

What you’ll need

4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment
Demonstrated ownership of analytics workstreams, measurement frameworks, or reporting infrastructure
Advanced SQL proficiency, including complex query design, data modeling, performance optimization, and multi-source dataset manipulation
Expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker
Experience designing measurement strategies or analytics frameworks, including KPI definition and performance benchmarking
Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients
Experience working across email, web, surveys, CRM, and social channels with cross-channel measurement design
Experience mentoring or coaching junior analysts, including structured peer review or quality assurance
Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements
Experience with Agile/Scrum delivery frameworks in an analytics or data context
Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience
Preferred: experience in a digital agency, GovTech, or government-customer-facing analytics environment
Preferred: familiarity with government digital communications programs
Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets
Responsible for ensuring employee and customer data privacy and completing required privacy training

Benefits

Comp & perks

Remote-first work environment
Globally distributed workforce
Employee Resource Groups
Coffee with Mark sessions with the CEO
Microsoft Teams communities focused on wellness, art, pets, family, and parenting
Special guest sessions on issues affecting employees