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About the role
Key responsibilities & impact- Participate in Stage 2+ opportunities by preparing for and documenting discovery calls
- Translate discovery insights into draft solution designs using established templates
- Identify early-fit signals and product alignment with support from more senior SCs
- Capture customer goals, pain points, and workflows in written form to support later demo or proposal work
- Review solution patterns and use cases to understand how Granicus platforms solve civic problems
- Work in Salesforce and Teams to maintain records, collaborate with AEs, and update internal documentation
- Contribute to internal retrospectives, playbook enhancements, or shared demo resources as you learn
Requirements
What you’ll need- 0–2 years of experience in SaaS, consulting, or public sector problem-solving roles
- A passion for public service and interest in how government services can be improved through technology
- Strong communication skills and curiosity around discovery, stakeholder needs, and product alignment
- Exposure to or interest in CRMs (e.g., Salesforce), collaboration tools (Teams), or business analysis methods
- A high level of accountability and willingness to grow from feedback, coaching, and real-world opportunity work
- Commitment to cross-functional learning and supporting teammates through shared insights.
Benefits
Comp & perks- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
ATS Keywords
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Soft Skills
strong communication skillscuriosityaccountabilitywillingness to grow from feedbackcommitment to cross-functional learningsupporting teammates
