Experience Partner 4

Granicus

Senior Experience Partner responsible for managing enterprise customer relationships in the Federal market. Leading full customer lifecycle from strategy to delivery and influence on innovation.

Posted 6/2/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesSeniorLead💰 $112,000 - $125,000 per yearWebsite

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Hard Skills

customer experiencedigital transformationpublic sector consultingenterprise digital communications program managementstrategic account managementcustomer lifecycle frameworksCRManalyticsproject management

Soft Skills

strategic thinkingexecutive communicationfacilitationnegotiationpublic speakingcontent developmentinfluenceleadershipinnovationmentoring

Certifications & Qualifications

Bachelor’s degreeMaster’s degree (Preferred)

Industry Keywords

Federal government operationsprocurementpolicy environmentsstrategic client relationshipsorganizational growthenterprise-scale digital transformationcross-functional alignmentscalable consulting frameworksexecutive business reviewslong-term transformation planning

About the role

Key responsibilities & impact

Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
Develop and implement scalable consulting frameworks for team-wide adoption.
Conduct executive business reviews and long-term transformation planning.
Identify and drive strategic upsell and cross-sell opportunities.
Represent Granicus in public forums, panels, and thought leadership events.
Mentor Experience Partners and contribute to internal capability development.
Translate customer insights into product and service innovation recommendations.

Requirements

What you’ll need

Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.
Demonstrated experience with Federal government operations, procurement, and policy environments.
Deep understanding of strategic account management and customer lifecycle frameworks.
Exceptional strategic thinking and executive communication skills.
Strong facilitation, negotiation, and public speaking abilities, including content development to support.
Proficiency in CRM, analytics, and project management platforms.
Ability to manage large-scale portfolios and influence organizational direction.
Ability to lead cross-functional teams and drive alignment across departments.
Ability to innovate and scale best practices across a distributed team.
Bachelor’s degree in Business, Public Administration, Communications, or related field. (Master’s Preferred)
7-10 years of experience in senior consulting, customer success, or enterprise account management.
Proven success managing strategic client relationships and driving organizational growth.
Experience leading enterprise-scale digital transformation initiatives.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.