Experience Partner 3

. Develop, grow, and manage strategic customer relationships.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,000 - $102,000 per yearWebsite

Key responsibilities & impact

Develop, grow, and manage strategic customer relationships.
Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
Identify and develop customer engagement and recognition opportunities.
Drive organic growth by leveraging our current book of business and relationships.

What you’ll need

5-7 years of experience in digital services, managing a portfolio of projects.
Understanding of human-centered design best practices and approaches.
Ability to serve as a trusted, strategic adviser to top professionals.
Demonstrated commercial acumen and successful track record of customer or project P&L management.
Passion for public service, citizen engagement, service transformation, and communication.
Exceptional interpersonal skills for internal and external relationship building at all levels of the organization.
Self-motivated, flexible problem solver, who can keep the trains running but can also adapt quickly.

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital servicesportfolio managementcustomer experience (CX)human-centered designP&L managementproject management

Soft Skills

strategic advisercommercial acumeninterpersonal skillsrelationship buildingself-motivatedflexible problem solvercommunication