EVERSANA

Account Manager

• The Account Supervisor role will support the MedComm group and will be responsible for managing medical communications projects from inception to completion.
• Projects include but are not limited to scientific content development, conference engagements, data visualization, healthcare provider key opinion leader (KOL) engagement, speaker program development and training, advisory boards, virtual and live educational events and innovative omnichannel educational initiatives.
• The Account Supervisor will manage tactical execution of integrated medical communications plans with an understanding of the agency/client relationship.
• This role must be able to develop and incorporate strategic planning and cross-functional collaboration within the overall context of account management.
• The Account Supervisor works alongside Project Management, Medical, Strategy, Creative and Subject Matter Experts (SMEs) to apply data and insights to produce solid project plans.
• As a main contact for clients and/or agency partners, this role also contributes to the development of tactical plans and acts as day-to-day support on broader strategic efforts alongside the Account Directors.
• The Account Supervisor is accountable for identifying and meeting client needs and aligning internal processes to ensure successful initiation, management and execution of all projects in which they are involved.
• This includes leading client presentations, facilitating internal project meetings and participation in a highly engaged cross-functional team.
• The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client.

Account Supervisor, MedComm

Content Marketing Manager

• Manages the end-to-end MLR process
• Responsible for scheduling, setting the agenda, and leading Review Committee meetings
• Add live discussion notes for comments discussed in Veeva Vault Scribe meeting minutes
• Ensure all covered communications are properly vetted through the review process
• Verifies that materials are assigned to the appropriate review path
• Rejects incomplete submissions and materials that are not review ready
• Supports FDA 2253 submissions with MLR Regulatory Reviewer/Partner

Medical Content and Review Specialist

System Administrator

• Responsible for the configuration, administration, and continuous optimization of the Workfront platform.
• Supports the broader project systems ecosystem—including platforms such as Microsoft Dynamics 365, Project Operations, PowerBI, and/or other enterprise tools.
• Ensures project systems remain aligned with enterprise processes, governance standards, financial reporting requirements, and evolving operational needs.
• Supports enhancements, integrations, documentation, and user enablement across multiple systems.

Delivery Operations Systems Administrator

Learning and Development

• Developing, delivering, executing, and managing training needs for pharmaceutical clients
• Supporting the evaluation, creation, and implementation of training initiatives
• Facilitating engaging live or virtual training sessions
• Collaborating with interdisciplinary teams for implementation of learning materials
• Providing train-the-trainer services and sustainment curriculum trainings
• Managing the Training Project Plan

Training Manager

Medical Director

• Oversee all medical content ensuring scientific accuracy
• Collaborate with creative and account teams to develop campaigns
• Analyze clinical data and conduct literature searches
• Guide submissions for client medical/regulatory approval processes

Medical Director, MedComm Marketing Agency Experience Required

Salesforce Developer

• As a Salesforce Architect, you will be responsible for designing, developing, and implementing innovative Salesforce solutions.
• Lead the design, development, and implementation of Patient Services Hub programs within Salesforce Health Cloud.
• Configure custom objects, workflows, processes, and automation to streamline patient interactions and optimize program management.
• Integrate Health Cloud with external systems using MuleSoft and API-first principles.
• Design and develop engaging patient and HCP portals within Salesforce Experience Cloud.
• Build and manage copay programs within Health Cloud.
• Create and maintain a robust and scalable Salesforce Health Cloud architecture.
• Collaborate with cross-functional teams to ensure technical solutions align with business objectives and user requirements.
• Champion Salesforce Health Cloud best practices within the organization.
• Develop and maintain comprehensive technical documentation for healthcare solutions.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development.

Salesforce Architect

Client Partner

• Ensure client success by providing oversight of assigned clients
• Act as liaison with client stakeholders to manage all aspects related to services provided
• Mentor junior staff and provide ongoing training
• Triage and respond to medical information inquiries from healthcare professionals

Medical Information Client Manager – German, French, English speaking

QA Engineer

• Manage a team of quality engineers and drive quality initiatives
• Utilize functional and technical acumen to ensure highest quality for IT deliverables
• Establish relationships and interact with stakeholders to ensure on-time delivery of product features
• Develop and manage QE metrics to measure performance

IT Software Quality Engineering Lead, Performance

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA-MICC).
• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
• Maintain good documentation, high quality, and excellent customer service.

Medical Information Client Manager – German, French, English Speaking

Account Executive

• Lead, manage, and develop a team of Key Account Managers, including hiring, training, performance management, coaching, and ongoing capability development.
• Build and execute national and regional account strategies to support consistent and scalable adoption of subcutaneous furosemide across key health systems and IDNs.
• Leverage extensive existing HF relationships to help accelerate team access, open strategic system doors, and enhance credibility during top-level engagements.
• Monitor and manage team performance metrics, provide field coaching, and ensure achievement of regional and national objectives.
• Ensure consistent execution of best practices, including hospital onboarding, P&T and formulary processes, and cross-functional collaboration.
• Synthesize insights from team members and communicate key trends to leadership, enabling effective strategy adjustments.
• Foster a culture of compliance, ensuring all activities align with legal, regulatory, and ethical standards.
• Personally manage select high-priority national or strategic accounts, supported by existing relationships and network influence within the HF community.
• Initiate, support, and grow adoption of subcutaneous furosemide within assigned accounts.
• Assist HCP champions and system leaders in operationalizing the therapy within their care pathways.
• Navigate complex IDN structures to maximize product access and address barriers to adoption.
• Provide expert guidance during hospital onboarding, including P&T and formulary processes.
• Conduct product presentations, education, and in-service training for healthcare professionals within assigned strategic accounts.

National Account Director – Heart Failure

Director

• Leads the design and optimization of omnichannel experiences.
• Identifies opportunities to innovate and activate personalized customer journeys.
• Partners with XS leadership on advanced omnichannel plans and personalization strategies.
• Analyzes qualitative and quantitative data to generate actionable insights.
• Collaborates with senior leadership to define and develop innovative deliverables.
• Demonstrates a commitment to diversity, equity, and inclusion.

Director, Experience Strategy – Pharma Agency Experience Required

Content Writer

• Lead and contribute to the development of proposals, responses to requests for information (RFIs) and other relevant documents
• Collaborate with employees within various functional areas
• Agree on the sales strategy with the sales team
• Run internal kick-off meetings with the proposal contributing team
• Draft proposals and expedite requests to senior leaders for the provision of expert text
• Communicate the status of projects to department directors and senior management
• Maintain timelines for deliverables for internal and external clients
• Research information for RFIs and RFPs
• Create and edit proposals and related documents based on the client’s requirements/specifications

Proposal Writer

Engineer

• Design, build, test, and deploy Datex WMS workflows (receiving, putaway, replenishment, picking, packing, shipping, cycle counting, returns/Reverse Logistics, VAS/kitting).
• Collaborate with Quality on validation deliverables (e.g., URS/FRS, IQ/OQ/PQ, test scripts).
• Build and support integrations (e.g., ERP, TMS, carrier systems, automation such as conveyors/print-&-apply/put-to-light, temperature monitoring).
• Drive throughput improvements (picking efficiency, dock-to-stock, order cycle time, accuracy).
• Translate business requirements into technical designs and configuration.

WMS Workflow Engineer

• Responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers
• Deliver impactful core selling messages and educational materials as part of remote engagements
• Amplify call frequency with high-priority targets
• Triaging and qualifying targeted HCPs
• Supporting large geographic territories
• Engaging aligned sales team micro-focus practitioners
• Create positive, coordinated virtual selling interactions
• Drive awareness, adoption, and market growth for CARDAMYST
• Cultivate current office targets and develop new healthcare provider relationships
• Educate on clinical profile and first-in-class value of assigned products

Virtual Sales Representative – Cardiology

Architect

• Serve as the overall owner of the architectural standards, design conventions, and configuration patterns for all Datex WMS workflows.
• Define and enforce enterprise-wide WMS architecture, including warehouse blueprints, workflow standards, integration patterns, and compliance frameworks.
• Validate and approve all WMS design changes from onshore/offshore teams.
• Maintain a detailed understanding of current and future-state warehouse processes, regulatory expectations, and operational pain points.
• Lead, mentor, and support WMS workflow developers, analysts, and QA testers across both onshore and offshore teams.
• Assign priorities, manage workloads, and ensure timely delivery of enhancements, fixes, client onboarding tasks, and projects.
• Ensure all workflows adhere to DSCSA, cGMP/GDP, 21 CFR Part 11, and audit trail/e-signature requirements.