Program Specialist II

EVERSANA

Program Specialist II providing dedicated support for patients and doctors regarding benefit coverage and payments at EVERSANA. Delivering personalized assistance via phone and online portal.

Posted 7/31/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing personalized support in healthcare settings, with strong capabilities in communication, multitasking, and detail orientation. Proficient in managing inquiries, prior authorizations, and benefit verifications while maintaining a positive attitude in a fast-paced environment.

Highest-signal resume keywords

Healthcare ExperiencePrior Authorization AssistanceBenefit VerificationCustomer CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior AuthorizationBenefit VerificationOrder EntryData TrackingInvestigative Skills

Soft Skills

Interpersonal CommunicationMulti-taskingPositive AttitudeDetail OrientationTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

HealthcareInsurance BenefitsCustomer SupportFast Paced EnvironmentMetric Driven

About the role

Key responsibilities & impact

Provide dedicated, personalized support delivered over the phone and via online portal
Complete investigations and answer questions regarding insurance benefits
Collaborate with patients and doctors to assist with payment issues
Make outbound calls to customers for additional information
Assist with prior authorization and benefit verification processes
Respond to inquiries from customers and follow up on requests
Enter orders, change orders, and track shipments

Requirements

What you’ll need

High School Diploma and 4 years’ experience or Associate’s Degree and 2 years’ experience in healthcare setting
Excellent oral, written, and interpersonal communication skills
Ability to multi task
Positive attitude
Accurate and detail-orientated
Ability to work independently and function as a team player
Ability to work in a fast paced, metric driven environment
Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint

Benefits

Comp & perks

Competitive salaries and benefits for all employees