Medical Information Specialist, French & English Speaking

EVERSANA

Medical Information Specialist handling multilingual drug inquiries, adverse events, and product complaints for EVERSANA’s life-sciences commercialization services. Translating medical communications and supporting regulatory-compliant patient and healthcare-provider information.

Posted 8/4/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating documents and responding to drug information inquiries while ensuring compliance with regulatory requirements. Proficient in medical writing and maintaining high standards in customer service within the pharmaceutical industry.

Highest-signal resume keywords

Translation SkillsAdverse Event ReportingMedical WritingClinical BackgroundMedical Information Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TranslationAdverse Event AssessmentMedical WritingPharmaceutical KnowledgeClinical Research

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Service

Tools & Technologies

Microsoft WordMicrosoft ExcelMedical Information Management SystemsSafety Databases

Certifications & Qualifications

Pharma DM PharmaBSc in PharmacyMSc in Pharmacy

Industry Keywords

Life SciencesHealthcarePharmaceutical IndustryCall Center ExperienceRegulatory Compliance

About the role

Key responsibilities & impact

Translate English documents into the target language or vice versa and deliver translated responses by phone or in writing
Triage and respond to drug information inquiries from healthcare professionals and patients
Disseminate drug information verbally or through written correspondence
Identify adverse events and product complaints during customer interactions
Perform intake to generate initial adverse event and product complaint reports in compliance with SOPs
Fulfill local regulatory authority requirements for post-marketing adverse event reporting
Assess what information must be obtained and the appropriate depth of collection
Write adverse event and product complaint narratives and medical inquiry custom responses
Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants
Evaluate medical literature and develop written information for healthcare professionals
Support market and competitive product research, system development, sales training, and field liaison projects
Perform medical writing and assigned on-call duties
Maintain and improve Medical Communications Call Centre customer service and process metrics

Requirements

What you’ll need

Life Sciences or healthcare degree or equivalent
Strong clinical background
Excellent verbal and written communication skills
English at C1 level is obligatory
Native or mother-tongue fluency in French
Strong translation skills
Ability to accurately assess adverse event information requirements
Pharma D / M Pharma preferred; BSc. or MSc. in Pharmacy also considered
Call center, medical information, pharmaceutical industry, and clinical experience, including medical writing, preferred
Computer proficiency in Microsoft Word, Excel, and other Windows applications
Experience with Medical Information Management Systems, Safety Databases, or equivalent
Legal eligibility to work in the European Union or the UK
Availability for Europe working hours, 8am–6pm CET Monday to Friday
Ability to travel up to 10%

Benefits

Comp & perks

Remote/home office-based work
European Hub Office option
Day off in lieu for work on Bank Holidays
Up to 10% travel
Equal Opportunity Employer
Diversity, Equity & Inclusion commitment