Supervisor, Program Management

EVERSANA

Supervisor managing daily operations for a team within Patient Services at EVERSANA. Ensuring compliance and high levels of client satisfaction in a remote working environment.

Posted 7/31/2026full-timeRemote • Montana • 🇺🇸 United StatesSeniorLead💰 $44,290 - $61,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing day-to-day operations, ensuring compliance with key performance indicators, and fostering team development. Proficient in managing customer relations and executing cross-training opportunities to enhance team performance.

Highest-signal resume keywords

Team ManagementCustomer SatisfactionPerformance ManagementMicrosoft Office ProficiencyManaged Care Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingReimbursementPrescription BenefitsDetail-Oriented WorkCross Training Execution

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAdvanced Problem SolvingProfessional Customer RelationsAbility to Work in Fast Paced Environment

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

GEDHigh School DiplomaAssociate's Degree

Industry Keywords

Managed CareCustomer RelationsKey Performance IndicatorsContractual Obligations

About the role

Key responsibilities & impact

The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development.
Ensure compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction.
Monitor key performance indicators to ensure compliance with client contracts and customer satisfaction.
Manage day to day operations of the team.
Identify and execute cross training opportunities.

Requirements

What you’ll need

GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience
Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
Strong written and verbal communications
Advanced problem solving skills with the ability to perform detail-oriented work accurately
Experience resolving challenging customer relation issues in a professional manner
Ability to work with multiple stakeholders in a fast paced environment
Capable of working flexible hours based on the needs of the business

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options