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EVERSANA

Lead, Program Management

EVERSANA

Program Management Lead providing subject matter expertise at EVERSANA. Conducting training and ensuring program goals are met while assisting the team with escalations.

Posted 7/31/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in call center operations within the pharma or payer setting, with a focus on training, communication, and organizational skills. Capable of managing escalations and ensuring program goals are achieved while supporting team dynamics.

Highest-signal resume keywords
Call Center Operations ExperienceEVERSANA ExperiencePharmacy Technician RegistrationTraining and Presentation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call Center OperationsPharma ExperiencePayer ExperienceTraining SkillsProblem SolvingOrganizational Skills
Soft Skills
Interpersonal CommunicationOral CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Pharmacy Technician Registration
Industry Keywords
Subject Matter ExpertKey Performance IndicatorsEscalationsSpecial Projects

About the role

Key responsibilities & impact
  • Serve as a subject matter expert
  • Conduct on the job training
  • Assist team with escalations
  • Ensure program goals and key performance indicators are met
  • Participate in special projects
  • Support the Supervisor

Requirements

What you’ll need
  • High School Diploma or GED and 6 years of experience or Associates Degree and 4 years of experience
  • 2 years of call center/operations experience in a pharma or payer setting
  • 2 years of EVERSANA experience
  • Excellent oral, written, and interpersonal communication skills
  • Strong presentation and training skills
  • Strong organizational skills with ability to handle multiple tasks and solve complex problems
  • Ability to obtain a pharmacy technician registration
  • Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options