Esri

Outside Sales

• Serve as the primary customer resource and will be responsible for sales growth for assigned and prospective practitioners
• Develop, support, foster, and maintain professional relationships between Standard Process and Heath Care Practitioners
• Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals
• Drive revenue across defined territory by nurturing loyalists and building new accounts
• Utilize CRM for pre-call planning and post-call notes for effective territory management
• Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market
• Analyze and interpret market data to assist in the development of that approach
• Provide feedback to sales operations and marketing to develop training and educational tools for HCPs
• Conduct in person dinners and lunch and learns for HCP's
• Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential
• Leverage relationships to help grow HCP network
• Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries
• Attend all new hire orientation, on-going training sessions, and headquarter meetings as required
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

Territory Sales Manager

Account Manager

• Prospect, develop, and implement location strategies for large, complex organizations. Create new opportunities within high-level accounts and deepen relationships. Participate in and present at trade shows, workshops, and seminars.
• Demonstrate advanced industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers within organizations and gain access to executive, enterprise-level decision makers. Understand complex customer budgeting and acquisition processes.
• Clearly articulate the strength and value of Esri technology as it relates to the AEC industry. Consistently conduct research and pursue professional development to ensure competitive knowledge. Use your innovative whiteboarding and presentation skills to support visual storytelling.
• Proactively execute the account management and sales processes for all opportunities in order to meet revenue goals. Continually evaluate work in terms of its contribution to meeting customer needs.
• Lead account strategies by consistently collaborating with teams across Esri and Esri business partners. Actively share knowledge and support/mentor team members. Be motivated and resourceful and take initiative to resolve issues.

Senior Account Manager – AEC

Scrum Master

• Support Agile delivery teams as a servant leader, guiding them in Scrum practices and principles
• Foster team maturity by enabling self-organization, accountability, and consistent Agile execution
• Identify, escalate, and remove impediments to minimize disruptions and keep delivery on track
• Facilitate Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) to ensure effective collaboration and progress
• Partner closely with Product Owners, Development Teams, and leadership to align priorities and ensure clarity of goals
• Promote transparency by communicating progress, risks, and outcomes to stakeholders and leadership
• Use metrics and team insights to improve delivery predictability, product quality, and performance
• Drive continuous improvement through retrospectives and actionable team feedback
• Create and maintain a psychologically safe, high-performing team environment that supports innovation and collaboration
• Ensure Agile processes, artifacts, and practices are consistently applied and scalable across teams

• Serve as a servant leader for multiple Agile teams, guiding them in Scrum practices and principles
• Advance Agile maturity by fostering self-organization, accountability, and continuous improvement across teams
• Identify, escalate, and remove impediments to minimize disruption and improve delivery outcomes
• Facilitate Agile ceremonies and cross-team coordination to ensure alignment and efficient execution
• Partner with Product Owners, Development Teams, and leadership to align priorities and ensure clarity of objectives
• Promote transparency by communicating progress, risks, and outcomes to stakeholders at all levels
• Use metrics and insights to improve team performance, delivery predictability, and product quality
• Drive consistent and scalable delivery through disciplined Agile processes, practices, and artifacts
• Manage cross-team dependencies and proactively mitigate risks in complex environments
• Coach, mentor, and develop Scrum Masters and team members to strengthen Agile capabilities across the organization
• Influence leaders and stakeholders to adopt Agile mindsets and support organizational transformation efforts
• Identify and address systemic challenges, driving continuous improvement beyond the team level
• Foster a high-performing, psychologically safe environment that encourages collaboration, innovation, and accountability

Senior Scrum Master

Call Center Representative

• Oversee daily Patient Access contact center operations to ensure consistent service delivery, operational coverage, productivity, schedule adherence, quality, and client satisfaction.
• Manage and support Patient Access leadership, including Patient Access Managers, Floor Managers, Team Leads, Supervisors, or other assigned operational leaders.
• Ensure leaders are effectively managing employee performance, attendance, productivity, quality, coaching, corrective action, and daily operational execution.
• Monitor real-time and historical department performance to identify staffing gaps, queue concerns, service level risks, workflow issues, and performance trends.
• Ensure Patient Access teams meet or exceed established KPIs, including service level, abandonment rate, average speed of answer, average handle time, schedule adherence, productivity, quality scores, attendance, and client-specific performance metrics.
• Partner with Workforce Management to ensure proper staffing, schedule coverage, intraday management, overtime control, VTO usage, and forecast alignment.
• Ensure operational leaders are reviewing agent activity, call volume, schedule adherence, login/logout activity, timekeeping discrepancies, and other performance indicators.
• Identify operational barriers and implement action plans to improve performance, efficiency, quality, employee accountability, and patient/customer experience.
• Maintain a strong understanding of all Patient Access workflows, including scheduling support, answering service support, call routing, client-specific scripting, escalation procedures, and documentation requirements.

Operations Director – Call Center

Consultant

• Help clients translate real-world needs into practical, state-of-the-art GIS technology-driven solutions
• Collaborate with clients to prepare multi-year GIS implementation and migration strategies
• Collect, organize, and present client requirements, objectives, and business workflows to develop actionable geospatial strategies and technical work plans
• Analyze and interpret business and technical problems specific to water utilities
• Advise customers on relevant GIS strategies, architectures, product selection, and release planning
• Lead project management activities, including planning, execution, and delivery of water utilities GIS projects
• Create and manage the scope, cost, schedule, and contractual deliverables through planning, tracking, quality assurance, change control, and risk management
• Manage small to large scale projects and lead project teams during requirements, analysis, design, build, and rollout
• Track project performance and report on status
• Work with Esri’s marketing and sales teams to grow and support our practice

Consultant – Water Utilities

Bilingual

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Patient Care Representative – Bilingual Preferred

Full-stack Engineer

• Develop and implement test plans for new features and bug fixes to maintain product quality
• Review and analyze test results; report status on software quality and stability; test and certify software, SDK, and AI model quality
• Work closely with account managers and software developers to understand customer requirements and help formulate appropriate Imagery and Remote Sensing solutions for various industry scenarios
• Collaborate with software developers on software project teams to help build new software and plan for future releases
• Help test new Imagery processing and analysis user experiences, workflows, and analytics using customer data
• Help develop the future roadmap for Imagery and Remote Sensing support in all relevant ArcGIS products
• Support technology demonstrations for industry events
• Act as a technical point of contact for industry business partners and integrators to ensure Esri interoperability

Senior Product Engineer – Imagery and Remote Sensing

Learning and Development

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees
• Lead the training process end-to-end including needs analysis, content development, training delivery
• Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum
• Lead new hires through their onboarding journey and ensure their comprehension and confidence
• Maintain a calendar of new hire training to ensure alignment with employee success
• Build relationships with sales colleagues and leadership
• Deliver instructional content and certify sales team product knowledge
• Partner with the Education team to communicate science and key selling messages of SP products
• Create high-quality content including fact sheets, instructional videos, and audio guides
• Ensure ongoing training and program reinforcement

Product Sales Training Manager

• Prospect, develop, and implement location strategies for organizations
• Maintain a healthy pipeline of business growth opportunities for new and existing customers
• Leverage social media and other avenues to build your professional network
• Participate and present at trade shows, workshops, and seminars
• Demonstrate industry knowledge and its relevance to the application of GIS
• Identify key stakeholders and business drivers for an organization
• Understand customer budgeting and acquisition processes
• Use solution selling skills to understand the needs and business challenges of customers
• Clearly articulate the strength and value of Esri technology as it relates to State and Local Government
• Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them
• Successfully execute the account management and sales processes for all opportunities
• Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer
• Leverage your domain knowledge when working with teams across Esri to define and execute account strategies

Account Manager – Local Government

• Serve as the primary customer resource and responsible for sales growth for assigned and prospective accounts
• Develop, support, foster, and maintain professional relationships between Standard Process and Heath Care Practitioners
• Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals
• Utilize CRM for pre-call planning and post-call notes for effective territory management
• Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market
• Analyze and interpret market data to assist in the development of that approach
• Identify relevant business opportunities
• Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues
• Provide feedback to sales operations and marketing to develop training and educational tools for HCPs
• Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns
• Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential
• Leverage relationships to help grow HCP network
• Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries
• Meet forecasted goals
• Attend all new hire orientation, on-going training sessions, and headquarter meetings as required
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

Territory Sales Manager – Western Florida

Account Executive

• Drive sales in their respective district under the direction of the District Sales Manager
• Provide product information to customers and utilize the company selling process to close sales
• Develop new leads and communicate with current customers through needs analysis
• Achieve goals through reaching the required number of outbound calls, emails, and other designated touch points daily
• Meet and exceed assigned sales revenue and account contact goals for the territory
• Develop professional sales relationships with HCPs via phone and email
• Manage a large volume of inbound and outbound calls and emails daily to support customers
• Process customer orders via phone/email
• Utilize professional communication skills with external customers and internal departments
• Keep up with Standard Process product and service information and updates
• Explain and demonstrate features of products and services
• Convert pre-qualified leads and generate new business with existing customers
• Promote excellence by providing superior service to customers
• Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur
• Assist field sales organization on sales related activities as needed
• Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool
• Organize and prioritize customer follow up calls
• Learn industry, product, market segments, and appropriate tools to grow customers
• Partner with Sales, Customer Care, Analytics, Marketing, and Finance as needed to advance the sales process
• Utilize analytics and market intelligence to make confident and strategic decisions to drive business growth
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

Inside Sales Representative, Mid-Atlantic Region

• Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts.
• Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals.
• Utilize CRM for pre-call planning and post-call notes for effective territory management.
• Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market.
• Analyze and interpret market data to assist in the development of that approach.
• Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues.
• Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns.
• Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential.
• Leverage relationships to help grow HCP network.
• Must be able to meet forecasted goals.
• Attend all new hire orientation, on-going training sessions, and headquarter meetings as required.
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth.

Territory Sales Manager – Ohio Valley District

• Lead strategic relationships. Develop and maintain executive-level relationships across strategic accounts, including C-suite and senior decision-makers. Guide organizations toward business transformation by aligning Esri’s capabilities with their most critical priorities.
• Drive Account Strategy. Create and execute holistic account strategies rooted in business value realization. Set long-term goals, navigate complex procurement cycles, and align Esri resources to maximize growth, retention, and customer satisfaction.
• Influence Industry Engagement. Act as a recognized expert in your industry segment. Lead high-level discussions on emerging trends, technology innovation, and how GIS can create lasting impact. Represent Esri at key industry events, professional forums, and executive briefings.
• Deliver results. Demonstrate a consistent track record of revenue growth, strategic wins, and customer success. Apply advanced consultative selling techniques and take the lead in complex contract negotiations and deal structuring.
• Mentor and Influence. Serve as a trusted internal advisor. Mentor account team members and contribute to Esri’s account management and solution selling best practices. Lead by example in resolving high-priority customer issues and influencing cross-functional decisions.
• Collaborate with others. Partner with product, industry, marketing, and technical teams to develop tailored solutions and drive coordinated execution across the enterprise. Help shape internal processes and influence product and go-to-market strategies based on customer needs.

Principal Account Manager

• Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts
• Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals
• Utilize CRM for pre-call planning and post-call notes for effective territory management
• Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market
• Analyze and interpret market data to assist in the development of that approach
• Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues
• Provide feedback to sales operations and marketing to develop training and educational tools for HCPs
• Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns
• Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential
• Leverage relationships to help grow HCP network
• Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries
• Must be able to meet forecasted goals
• Attend all new hire orientation, on-going training sessions, and headquarter meetings as required
• Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth