Esri

Call Center Representative

• Monitor Physician EHR inboxes and patient portal requests and perform tasks within LPN scope of practice, and respond to patient inquiries according to established protocols.
• Refill prescription requests by established protocols, notify providers and ensure patient care tasks are completed for critical results, and coordinate follow-up care post-discharge or post-operative.
• Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, Public Health departments, nursing homes, funeral homes, and Departments of Labor or Motor
• Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
• Medically screen and qualify patients for clinical trials.
• Perform follow-ups and patient education.
• Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient.

Licensed Practical Nurse, Part-Time – Call Center, Compact License Required

Bilingual

• Monitor real-time production and service levels (queues, wait times, dashboards) and escalate risks to coverage or performance as needed.
• Support schedule adherence by verifying log-in readiness at shift start, monitoring adherence throughout the day, and coordinating with WFM/Floor Manager to address variances.
• Provide day-to-day supervision of assigned Patient Access Representatives (PCRs), including coaching, reinforcement of expectations, and recognition.
• Deliver timely performance feedback on quality, productivity, adherence, and attendance; document coaching discussions per company procedures.
• Reinforce call quality by ensuring compliance with scripts, verification, and documentation standards; partner with QA and Training for targeted coaching and retraining as needed.
• Handle escalations from patients or clients professionally and promptly; document outcomes and ensure appropriate follow-up.
• Maintain accurate records of attendance, tardiness, and schedule variances; ensure employees follow call-out procedures and escalation requirements.
• Create and manage tickets in the Call 4 Health system; track to resolution and communicate updates to stakeholders.
• Prepare and provide routine operational updates to the Floor Manager (e.g., attendance trends, performance risks, coaching activity, escalation themes).
• Assist with onboarding, mentoring, and shadowing of new hires; reinforce performance expectations and operational standards.
• Support performance review processes as assigned, including gathering performance data and documented feedback.
• Perform other duties as assigned based on department, client, or company needs.

Team Lead – Bilingual (Spanish/English), Part-Time, Weekend Shift

Account Executive

• Under the direction of the Veterinary Sales Manager, the Inside Sales Representative - Veterinary will be responsible for driving sales in their respective territory.
• Provide product information to customers and utilize the company selling process to close the sale.
• Responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process.
• Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers.
• Territory Pacific Northwest Territory includes the states of OR, WA, AK, CA, NV, AZ, HI, CO, NM, KS, UT. Candidates must live within their territory.
• Develop professional sales relationships with licensed veterinarians, practice managers and vet techs via phone and email.
• Manage large volume of inbound and outbound calls and emails daily to support customers.
• Process customer orders via phone/email.
• Utilize professional communication skills with external customers and internal departments.
• Convert pre-qualified leads and generate new business with existing customers.
• Promote excellence by providing superior service to customers.
• Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur.
• Assist field sales organization on sales related activities as needed.
• Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool.
• Organize and prioritize customer follow up calls.

Inside Sales Representative, Veterinary – Pacific Northwest Territory

Sales

• As a Territory Sales Manager... Drive revenue by developing and nurturing both new and existing accounts within the territory.
• Regularly visit HCP offices (in-person and virtually) to meet sales goals and develop strong relationships.
• Utilize CRM tools for effective planning and tracking, ensuring follow-up and proper management of accounts.
• Develop and implement strategies to promote whole-food nutritional supplements in the HCP market.
• Attend and represent the company at regional and national tradeshows and industry events .
• Cultivate and maintain relationships with opinion leaders and HCPs to maximize growth potential.
• As an Inside Sales Representative... Meet and exceed assigned sales revenue and account contact goals.
• Develop and maintain professional sales relationships with HCPs via phone and email.
• Handle a high volume of inbound and outbound calls and emails to support customers and generate new sales.
• Deliver training to new accounts, ensuring smooth onboarding and customer satisfaction.
• Convert pre-qualified leads and generate new business opportunities with both new and existing customers.
• Assist in processing customer orders and provide customer support by answering inquiries about products, services, costs, and shipping.

Sales Team Member

• Establish and nurture relationships with new clients, leveraging your oilfield services experience to match customer needs with suitable software solutions.
• Show initiative and proactivity in identifying and pursuing sales opportunities.
• Conduct software demos to potential customers, showcasing the capabilities of the LINQX software suite.
• Maintain and expand our existing customer base by promoting new software features and benefits through upselling and cross-selling strategies.
• Utilize your in-depth knowledge of client use cases and industry trends to optimize sales opportunities.
• Collaborate with the software development team, providing real-world use cases and valuable feedback on existing and new software features.
• Deliver exceptional presentations tailored to each customer's needs.
• Demonstrate self-motivation, entrepreneurial mindset, and excellent communication skills.
• Build and maintain strong customer relationships through effective relationship management.
• Demonstrated a high conversion rate through the sales pipeline.
• Educate, influence, and motivate potential buyers to drive sales growth.

IT Support

• Lead & Develop a High‑Performing Engineering Team through coaching, recognition, and professional growth—fostering a culture of accountability, collaboration, and innovation
• Deliver Reliable, Secure, and Scalable Platforms with minimal unplanned downtime and strong performance metrics
• Drive Modern Engineering Practices including AI‑assisted development, DevOps maturity, automation, and continuous improvement
• Shape Engineering Frameworks by creating and maintaining best practices, patterns, and standards aligned with industry trends
• Align Technical Roadmaps to Summit’s long‑term strategic technology vision and enterprise priorities
• Enhance Member & Employee Experiences through thoughtful solution design, system optimization, and usability improvements
• Promote Agile & DevOps Excellence ensuring predictable delivery, continuous improvement, and strong operational discipline

Manager – IT Engineering

• Track and respond to calls for a multi-state nurse triage telephone service
• Provide clinical assessments based on established protocols and triage patients via telephone or patient portals
• Perform administrative and clinical support tasks, including medication prescription refills per established protocols
• Notify providers of critical results and coordinate follow-up care after hospital discharge or surgical procedures
• Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation
• Assist with inquiries from external agencies such as hospitals and nursing homes
• Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management
• Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required
• Perform additional duties as assigned to support the healthcare team and enhance patient care delivery

Registered Nurse, Part-Time, Bilingual (Spanish/English) Preferred

• Monitor real-time production and service levels (queues, wait times, dashboards) and escalate risks to coverage or performance as needed.
• Support schedule adherence by verifying log-in readiness at shift start, monitoring adherence throughout the day, and coordinating with WFM/Floor Manager to address variances.
• Provide day-to-day supervision of assigned Patient Access Representatives (PCRs), including coaching, reinforcement of expectations, and recognition.
• Deliver timely performance feedback on quality, productivity, adherence, and attendance; document coaching discussions per company procedures.
• Reinforce call quality by ensuring compliance with scripts, verification, and documentation standards; partner with QA/Training for targeted coaching and re-training as needed.
• Handle escalations from patients or clients professionally and promptly; document outcomes and ensure appropriate follow-up.
• Maintain accurate records of attendance, tardiness, and schedule variances; ensure employees follow call-out procedures and escalation requirements.
• Create and manage tickets in the Call 4 Health system; track to resolution and communicate updates to stakeholders.
• Prepare and provide routine operational updates to the Floor Manager (e.g., attendance trends, performance risks, coaching activity, escalation themes).
• Assist with onboarding, mentoring, and shadowing of new hires; reinforce performance expectations and operational standards.

Team Lead – Bilingual, Spanish/English

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Registered Nurse, Bilingual (Spanish/English)

• Track and respond to calls for a multi-state nurse triage telephone service, including receiving inbound patient calls and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to accurately document patient interactions within client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments based on established protocols and triage patients via telephone or patient portals.
• Perform administrative and clinical support tasks, including medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care after hospital discharge or surgical procedures.
• Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation.
• Assist with inquiries from external agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
• Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management, including diabetes, hypertension, and COPD.
• Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required.
• Perform additional duties as assigned to support the healthcare team and enhance patient care delivery.

Registered Nurse, Part-Time, Bilingual (Spanish/English)

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and provide assistance based on client protocols
• Play a key role in supporting patients while ensuring HIPAA compliance
• Maintain confidentiality and document all call activity
• Meet or exceed performance metrics such as call quality and patient satisfaction

Patient Care Representative, Bilingual (Spanish/English)

Manager

• Provide clinical and operational leadership for a high-volume, fully remote Nurse Triage call center
• Drive workforce efficiency, schedule adherence, and clinical quality
• Lead and develop a distributed team of Registered Nurses
• Partner closely with Workforce Management (WFM)
• Monitor and analyze service-level performance and productivity
• Ensure adherence to triage protocols and clinical documentation standards
• Facilitate collaboration between Operations, Workforce Management, QA, and client stakeholders

Nurse Manager, AWS, WFM Calabrio

QA Engineer

• Facilitate new-hire onboarding, nesting support, and ongoing training for assigned programs (voice/chat/email), including role-plays, mock calls, and knowledge checks.
• Deliver live training sessions via Microsoft Teams and support asynchronous learning through job aids, knowledge articles, and micro-learning content.
• Create and maintain training materials (presentations, guides, scripts, checklists) with clear version control in SharePoint.
• Provide structured coaching to improve agent behaviors and outcomes (e.g., empathy, call control, verification, documentation quality, de-escalation).
• Use performance metrics and documented observations to build individualized development plans (IDPs) with defined goals and timelines.
• Lead small-group huddles and refresher trainings based on recurring knowledge gaps and operational needs.
• Document coaching interactions, commitments, and progress in designated systems, maintaining audit-ready records.
• Maintain current SOPs, scripts, and quick-reference resources.

Performance Development Training, Quality Assurance Specialist – Healthcare Call Center

• The Floor Manager provides day-to-day leadership and operational oversight for Team Leads
• Coordinate and oversee daily workflows to ensure work is completed accurately, compliantly, and within established timelines
• Support Team Leads with daily operational issues, production challenges, and escalations
• Monitor performance metrics and conduct regular KPI reviews for Team Leads
• Adhere to weekly reporting requirements and ensure timely, accurate data submission
• Participate in the development, implementation, and refinement of call center processes, systems, and workflow improvements
• Partner with IT to identify, test, and implement system enhancements and technical solutions
• Respond to client and Team Lead inquiries related to processes, workflows, and account-specific protocols
• Train, coach, motivate, and develop Team Leads to drive performance, engagement, and accountability
• Conduct 90-day and annual performance reviews for Team Leads, including documentation and feedback
• Identify training needs and collaborate on process improvements and development initiatives
• Partner with Senior Operations Management and HR on hiring decisions, performance management, retention efforts, and professional development initiatives
• Support operational needs including overtime with little or no notice, as required

Medical Answering Service Call Center Manager

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments, verify patient information
• Provide assistance based on client protocols
• Ensure HIPAA compliance and maintain a high standard of customer service
• Document all call activity accurately in the designated system(s)
• Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT