Patient Care Representative – Bilingual Preferred

Esri

As a Patient Care Representative, handle calls for healthcare clients. Schedule appointments while ensuring HIPAA compliance and high standards of customer service.

Posted 6/2/2026full-timeRemote • Arizona, Florida, Iowa, Kentucky, Montana, New Hampshire, North Carolina, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle inbound and outbound calls for healthcare clients
Schedule and reschedule appointments
Verify patient information and assist based on client protocols
Ensure HIPAA compliance and maintain high standards of customer service

Requirements

What you’ll need

High school diploma or equivalent
1+ years of call center or customer service experience (healthcare experience a plus)
Strong verbal and written communication; active listening and empathy under pressure
Ability to multitask, stay organized, and work in a fast-paced environment
Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred
Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace
Bilingual (Spanish/English or other languages) preferred
Knowledge of medical terminology or insurance verification is a plus
Reliable attendance, accountability, and openness to feedback and coaching.

Benefits

Comp & perks

Remote Work Expectations
Performance & Development Achievements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service experiencetelephony systems proficiencyGenesys Cloud CXEHR softwareEMR softwareMicrosoft OfficeGoogle Workspacemedical terminologyinsurance verification

Soft Skills

verbal communicationwritten communicationactive listeningempathymultitaskingorganizational skillsability to work under pressurereliabilityaccountabilityopenness to feedback

Certifications

high school diploma or equivalent