ESA - Electronic Security Association

Account Manager

• Identify, develop, and cultivate new business opportunities, maximizing ADI presence and market share in designated accounts and territory.
• Maintain and grow existing key customer relationships, define and execute sales and growth strategy, while aligning with critical sales business objectives
• Actively engage with Datacom Vendors to develop a regional go-to-market strategy
• Prepare and conduct presentations on ADI's Datacom products and services to existing and prospective customers, delivering a value proposition that focuses on the features and benefits as they relate to customer needs
• Manage all aspects of engagements with existing and new customers for our Datacom Team
• Act as an escalation point and advocate for critical customer issues, ensuring customer satisfaction and client retention
• Support the regional sales team as Datacom subject matter expert, demonstrating market knowledge and competitive knowledge opportunities
• Drive continuous improvement and lead change in a premiere Sales Organization

Senior Account Manager

Marketing

• Support department in delivering the growth agenda of all marketing and promotional activities
• Assist with 3–6-month marketing calendar and work with team members ensure synergies with traditional & digital marketing
• Assist in analyzing data, competition, assess trends, and determine actions to optimize performance
• Collaborate with suppliers as needed for promotional and marketing planning & execution
• Work closely with cross-functional departments to meet deadlines and deliverables
• Assist in problem solving promotional and cost deviation issues
• Provide support related to website enhancement, product data updates and PIM efforts as required
• Assist with special projects as needed
• Other duties as required
• Travel ~10%

Marketing Specialist

Support Engineer

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
• Providing basic support for 80+ third-party brands with limited or no formal training.
• Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
• Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
• Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
• Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.

Technical Support Specialist I – Control 4

Designer

• Keep up with detailed ADI technical/product knowledge and assisting dealer base and sales staff with the pre-sale design of systems products
• Process customer and branch requests for assistance on pre-sale design of systems related products in the form of written quotes
• Researching best in class product solutions from a wide variety of vendor product
• Operating in a call-center environment responding to customer and branch from phone and email requests
• Maintaining a detailed daily log of all telephone and quote activities
• Supporting a learning culture by actively participating in various educational activities

System Design Specialist

Account Executive

• Responsible for driving sales for specific customer accounts or region
• Achieve increased sales targets from existing accounts/customers aligned with business initiatives
• Increase sales by recommending new product offerings to existing customers
• Increase the customer base and influence cross-functional teams to eliminate barriers to sales success
• Drive new customer leads to outside sales
• Liaise with multiple factions to help prevent and resolve customer problems
• Analyze sales statistics and business needs to provide recommendations to customers and stakeholders
• Drive business growth by closing sales
• Improve systems, processes, or procedures to enhance efficiencies
• Share understanding of Resideo products, systems, and procedures to drive greater efficiency and increase team ability
• Identify Opportunities
• Plan Accounts
• Negotiate and Close
• Administrate Sales Cycle
• Deliver Value Proposition to Customers
• Manage Sales Cycle Momentum
• Deliver Communications to Customers

Inside Sales Representative

Technical Writer

• Author and publish single-sourced mobile online, print, and embedded in-app performance support including installation and setup guides, end user manuals, technical bulletins, and packaging used by technical professionals and homeowners.
• Collaborate with Engineering, Product Management, Support, Project Management, and Marketing to define documentation architecture, requirements, delivery format, audiences, and technical scope.
• Manages documentation plans, schedules, review, and approval processes.
• Direct the work of illustrators creating assembly and wiring diagrams and product labels.
• Leverage a single-source authoring tool (MadCap) to define and use product-specific variables, conditions, and reuse strategy for online and print materials.
• Maintain product domain expertise in assigned HVAC, plumbing, or security systems.
• Ensure technical documentation meets international regulatory standards.
• Manage and implement documentation translations using AI tools.
• Ensure compliance with version control, document testing, approval workflows, and other knowledge management best practices.

Senior Technical Writer

Customer Support

• Generate and maintain accurate bill of materials (BOM) for engineering projects, ensuring completeness, correctness, and consistency with project requirements.
• Manage product data management (PDM) systems, including organizing, updating, and controlling engineering documentation and design files.
• Create and manage work orders for engineering tasks and projects, coordinating with engineering teams to ensure alignment with project timelines and priorities.
• Collaborate with procurement teams to manage purchase orders (POs), including creating POs, tracking order status, and resolving any issues or discrepancies.
• Support engineering teams in sourcing and procuring components, materials, and equipment needed for projects, ensuring timely delivery and cost-effectiveness.
• Assist in inventory management and control, including tracking stock levels, monitoring usage, and replenishing supplies as needed.
• Provide administrative support to engineering teams, including scheduling meetings, organizing documentation, and facilitating communication within and across teams.
• Participate in process improvement initiatives to streamline workflows, enhance efficiency, and optimize resource utilization in engineering operations.

Engineering Support Specialist II

Hardware Engineer

• Develop firmware for a variety of embedded products
• Review product specifications and implement firmware for current and existing systems
• Create project and technical reports as required and help define product specifications as needed
• Participate in firmware review process and conduct failure analysis by collaborating with various teams
• Maintain firmware and develop tools for internal use, including scripts and basic hardware interfaces
• Design and develop firmware for existing/new products
• Conduct failure analysis, implement firmware updates, and collaborate with various teams
• Provide technical support and sustaining engineering efforts
• Create reports and technical documentations
• Prototype proof of concepts

Firmware Engineer II

Program Manager

• Collaborate with Engineering (Hardware and Software), UI/UX, Product Management, Marketing, Operations, and partner vendors to create and manage product development plans.
• Build and maintain project schedules with robust dependencies.
• Report status on project risks, upcoming milestones, and team priorities, ensuring alignment across cross‑functional partners.
• Prepare clear, actionable issue summaries for review by business leaders.
• Identify project constraints and subsequently cross-functional mitigation plans.
• Manage and prioritize multiple ongoing projects with guidance from senior team members.

Associate Program Manager

• Lead the strategic development of a comprehensive brand framework that encompasses the Resideo corporate brand, our product brands (including Honeywell Home, First Alert, BRK, and Resideo), and product family sub-brands.
• Formalize the brand architecture including the strategic role, target audience, and competitive set for each entity.
• Develop and maintain distinct positioning statements and Unique Value Propositions (UVPs) for each core brand, ensuring messaging differentiation.
• Partner with Insights & Intelligence team to monitor brand awareness, perception, preference, and Net Promoter Score (NPS) for all major brands.
• Build and reinforce brand equity to increase customer trust, preference, and loyalty across all segments and markets.
• Define and champion brand storytelling that communicates Resideo’s purpose, values, and differentiation leveraging our rich heritage.
• Leverage qualitative and quantitative research methods including A/B testing, focus groups, and surveys to guide brand strategy and marketing decisions.
• Monitor competitor brand activity, positioning shifts, and messaging strategies.

Senior Marketing Manager

QA Engineer

• Design and maintain test strategies and plans based on product requirements.
• Define and document test cases for functional, performance, and integration testing.
• Maintain automated test scripts using tools such as Selenium, Appium, Playwright, Cypress, JUnit, and TestNG.
• Leverage AI agents and MCPs to optimize test coverage, execution, and data synthesis.
• Continuously enhance automation frameworks, incorporating AI and machine learning tools.
• Ensure test coverage across web, mobile (iOS/Android), and API platforms.
• Validate system reliability, scalability, and performance through automated end-to-end testing.
• Identify and report issues using tools like JIRA.
• Collaborate with development teams to resolve defects and verify fixes.
• Work closely with developers, product managers, and Quality engineers to ensure high-quality deliverables.
• Participate in Agile ceremonies and contribute to continuous improvement initiatives.
• Maintain clear documentation including test cases, results, and release notes.
• Ensure adherence to internal quality standards and compliance processes.

Software Quality Engineer – Test Automation

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist integrators with general questions, account support, and billing questions
• Listen attentively to customers’ needs and concerns
• Ability to accurately input customer data and leave detailed notes
• Ability to utilize resources and multi-task through them as needed
• Must be able to pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Must be able to meet required schedule adherence guidelines as identified by organization

Customer Service Associate

• Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
• Respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's
• Assist other customer service associates with administrative duties
• Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies

Customer Service Associate II

• Initiate and lead large contractor conversion sales opportunities.
• Educate contractors and distributor personnel on our industry leading solutions.
• Present the Resideo story at contractor meetings, trade shows and other industry events.
• Gather competitive intelligence and market trends/insights.
• Conduct “opportunity advancing sales calls” with Contractors and Distributors.

Senior Outside Sales Representative

Product Manager

• Accountable for delivering dealer facing (B2B) and end customer facing (B2B2C) software applications and experiences that increase satisfaction and drive profitable growth
• Developing growth and platform engagement strategy within specific channels
• Partner with engineering leaders to build customer and architectural software roadmaps to meet customer needs
• Help improve time to market while balancing efficiency with Net Promoter Score and User Engagement
• Understand technical software stack at both local and cloud level to influence development teams without direct management responsibility
• Development and reporting of software KPIs for applications that drive positive business outcomes
• Identify and unite new opportunities for strategic relationships to drive category growth
• Act as the subject matter expert/Brand Champion within the category
• Constantly meeting with customers to gather insights
• Drive semi-annual strategic planning sessions to establish goals and objectives
• In-depth knowledge of competitive dynamics, and develop understanding of how to create differentiation and win in the marketplace
• Mentor and grow direct report(s)
• Lead cross-functional teams with humility