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Customer Service Associate I
ESA - Electronic Security AssociationCustomer Service Associate supporting orders, returns, accounts, and login issues for ADI, a global security, AV, and smart-living technology distributor. Maintaining Salesforce records and meeting service KPIs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, data entry accuracy, and the ability to resolve customer issues efficiently. Proficient in using Salesforce and Microsoft Office products while maintaining attention to detail in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyData Entry SkillsVerbal And Written Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServiceOrder TrackingCase ManagementKPI Achievement
Soft Skills
Calm Under PressureExcellent Follow-Up SkillsAbility To Follow Instructions
Tools & Technologies
SalesforceMicrosoft OfficeEmailWeb Browsers
Industry Keywords
Customer InteractionsRoutine Customer Service TasksFast-Paced EnvironmentGoal-Oriented
About the role
Key responsibilities & impact- Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking
- Perform accurate data entry and maintain organized records of customer interactions
- Update case information in Salesforce and other systems
- Follow written and verbal instructions to complete repetitive tasks consistently and according to defined procedures
- Identify and resolve common customer issues using established guidelines
- Escalate complex or unfamiliar cases to senior team members when needed
- Meet monthly KPIs and schedule and performance expectations
- Report to the Partner Support Supervisor
Requirements
What you’ll need- Strong verbal and written communication skills in English
- 6 months to 1 year of customer service experience
- Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm
- Basic computer literacy, including email, web browsers, and data entry tools
- Ability to work in a fast-paced, entrepreneurial, goal-oriented environment
- Ability to remain calm under pressure
- Attention to detail and excellent follow-up skills
- Experience using Microsoft Office products is valued
- Salesforce experience is valued
Benefits
Comp & perks- Benefits that go beyond Mexican labor law
- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation and holidays
- Collaborative and inclusive work environment
- Continuous professional growth and skill development through training, mentoring, and challenging projects
- Access to cutting-edge tools, resources, and a supportive team