ESA - Electronic Security Association

Product Manager

• Own product strategy, roadmap, and execution for Resideo's web-based software experiences across residential and professional customer segments
• Define and prioritize customer-facing features, workflows, and capabilities to improve engagement, adoption, retention, and customer satisfaction
• Partner with User Experience, Engineering, Analytics, and Product Managers to deliver cohesive end-to-end experiences across web, mobile, connected devices, and software services
• Translate customer feedback, behavioral analytics, market trends, and business objectives into product requirements and roadmap priorities
• Lead product discovery through customer interviews, usability reviews, market analysis, and competitive assessments
• Develop business cases, value propositions, success metrics, and product launch plans
• Collaborate with engineering teams on technical tradeoffs, platform capabilities, integrations, system dependencies, and implementation approaches
• Define and monitor key performance indicators to measure product success and drive continuous improvement
• Align priorities with stakeholders, communicate product direction, and achieve customer and business outcomes
• Drive innovation in digital experiences for connected home, security, video, and energy solutions

Senior Product Manager – Web

• Lead the end-to-end SAP technical landscape, including Basis, ABAP development, integrations, security, and run support
• Own SAP platform availability, performance, reliability, monitoring, tuning, capacity planning, transports, backup, and disaster recovery
• Ensure 24x7 operational stability through incident, problem, and change management
• Lead and develop cross-functional technical teams
• Define and manage SLAs, KPIs, and accountability across technical services
• Maintain and optimize the SAP ECC EHP7 landscape
• Manage technical risks involving obsolete components, patching limits, custom code, and technical debt
• Ensure compliance with internal controls, audits, and regulatory requirements
• Lead SAP Cloud and S/4HANA strategy, roadmap, and technical readiness
• Drive architecture, data migration, technical conversion, and clean-core remediation workstreams
• Partner with business and architecture teams on scalable solutions
• Oversee SAP integrations and data flows, including EDI, IDocs, middleware, and external partners
• Ensure resilient, monitored, and traceable business transaction processing
• Own SAP security and compliance, including access controls, SoD, audits, and cybersecurity alignment
• Manage vendors and partners for SLA performance, cost efficiency, and continuous improvement

Senior Manager, SAP Technology & Platform Services

Sales Operations Manager

• Perform routine data collection, validation, and entry activities to support sales reporting and analytics deliverables
• Prepare recurring reports, basic summaries, and supporting documentation using established templates and instructions
• Assist in updating dashboards, KPIs, and reporting tools to help ensure data accuracy and timely completion
• Support forecasting, territory planning, account assignment, and target-setting activities by gathering and organizing required information
• Review assigned data sets for basic errors, inconsistencies, or missing information and escalate issues as needed
• Support senior analysts with analysis of sales performance, pipeline activity, customer trends, and product results
• Help document processes, report requirements, and routine user questions related to sales tools and reporting
• Participate in testing, training support, and other project tasks under guidance from more experienced team members
• Partner with cross-functional stakeholders to deliver scalable solutions that drive performance and business growth

Sales Operations Specialist

Business Development Rep

• Serve as a key finance partner to Marketing and Business Development organizations
• Lead planning, forecasting, and annual budgeting for approximately $70M of global operational expenses
• Lead month-end close activities, including accruals, purchase order tracking, reconciliations, variance analysis, and coordination with Accounting
• Prepare monthly operating expense reporting and perform detailed variance analysis across actuals, budget, and forecast
• Monitor and analyze operating expenses and business trends to identify risks, opportunities, and forecast impacts
• Partner with leaders to evaluate investments, initiatives, and spending priorities
• Develop and maintain financial models, reporting tools, and management reporting
• Provide ad-hoc analysis and strategic financial support for cross-functional initiatives
• Improve processes and implement new processes to increase efficiency and effectiveness
• Coordinate with Accounting, Accounts Payable, Credit, Procurement, and Financial Planning and Analysis to resolve issues and support business needs

Senior Finance Analyst – Global Markets, Business Development

Customer Support

• Lead, coach, and develop Customer Care Associates to meet service, quality, productivity, attendance, and performance expectations
• Conduct one-on-one meetings and provide feedback, guidance, and support on customer interactions, ticket handling, process execution, and performance
• Monitor calls, emails, and tickets to ensure quality standards, service expectations, and process requirements
• Review customer communications to identify coaching opportunities and support consistent service delivery
• Follow up on customer feedback, including negative NPS responses, identify root causes, and support service recovery
• Track attendance, review trends, address concerns, and ensure accurate timecard review and approval
• Hold team meetings to communicate business updates, reinforce expectations, review process changes, and align priorities
• Ensure team members remain trained in current processes, procedures, systems, and service expectations
• Identify performance trends, process gaps, training needs, and customer-impacting issues; escalate concerns or recommendations to leadership
• Partner with leadership and internal departments on operational initiatives, process improvements, and consistent team execution

Customer Service Supervisor

• Serve as the primary customer contact for ADI website-related issues.
• Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.
• Assist other customer service associates with administrative duties.
• Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.
• Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
• Respond to customer inquiries through different channels.
• Identify and work with the digital team to resolve website-related problems.
• Maintain accurate customer records and document all interactions in a CRM system.
• Guide customers on best practices for website management.
• Collaborate with sales and account management to resolve customer issues.

Customer Service Associate II

Human Resources

• Execute end-to-end employee lifecycle transactions across APAC and EMEA, including hires, transfers, promotions, organizational changes, leave administration, and terminations.
• Serve as a primary point of contact for HR operational inquiries, providing timely and accurate support to employees, managers, and HR stakeholders.
• Maintain employee records and HR systems, ensuring data accuracy, integrity, and compliance.
• Independently manage HR transactions within Oracle and related systems.
• Ensure HR processes comply with service level agreements and internal controls.
• Support onboarding and offboarding activities, including documentation, system updates, and stakeholder coordination.
• Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, and other teams.
• Identify process improvements and contribute to initiatives enhancing operational efficiency and employee experience.
• Support audits, reporting, data validation, and compliance requirements.
• Maintain and update process documentation, knowledge articles, and standard operating procedures.

HR Operations Specialist I

Full-stack Engineer

• Develop and maintain backend services, RESTful APIs, and cloud-based software components supporting connected products and customer-facing applications
• Implement software features using C#/.NET and established engineering patterns, coding standards, automated testing, and code review practices
• Integrate services with databases, messaging systems, queues, storage, and other cloud platform components
• Write unit and integration tests and participate in code reviews
• Troubleshoot software and production issues by analyzing application logs, metrics, code behavior, and system dependencies
• Participate in L3 support activities and work with senior engineers to identify root causes and implement corrective actions
• Collaborate with product, QA, operations, firmware, mobile, and other engineering teams to understand requirements and deliver assigned functionality
• Participate in technical design discussions and contribute implementation ideas and recommendations within established system architecture
• Identify opportunities to improve performance, reliability, maintainability, security, and developer productivity
• Participate in agile ceremonies, provide clear status updates, and document technical approaches and troubleshooting findings

Software Engineer II

Administration

• Administer all aspects of Resideo’s global equity programs, including stock awards and the employee stock purchase program
• Evaluate and improve stock administration processes, implement automated solutions, and hold service providers accountable
• Maintain the equity award database and ensure transactions are processed accurately and timely
• Record equity awards, stock option exercises, terminations, and RSU releases
• Ensure accurate tax withholding and reporting to payroll
• Reconcile equity award data monthly across stock administration records, accounting, HR, payroll, and transfer agent systems
• Ensure annual tax-authority reporting forms and year-end tax statements are accurately produced and timely filed or distributed
• Work with auditors and Finance on quarterly reviews, year-end audits, and SOX compliance controls
• Serve as primary contact for employee equity-program inquiries and transactions
• Prepare training materials and train employees
• Prepare business-partner reports and respond to ad-hoc data requests
• Assist with equity-related exhibits for the Board and Compensation Committee
• Audit bonus-plan eligibility records and prepare monthly bonus-plan accruals
• Support annual compensation planning for bonus payments and LTI awards
• Administer the recognition program, including budgets, monthly reporting, and failed-award processing
• Provide data for SEC filings such as Form 4s and review drafts
• Coordinate with external equity-plan providers, tax advisors, and transfer agents

Senior Manager, Stock Plan Administration

Controller

• Own preparation and timely filing of statutory financial statements across relevant reporting units and legal entities
• Act as primary point of contact for statutory audits
• Review and approve complex, high-risk balance sheet account reconciliations
• Prepare manual journal entries and reconciliations for key local compliance accounts, particularly payroll and local taxes
• Support payroll, VAT, and tax teams in resolving issues
• Assist with local tax filings and reconciliations
• Prepare local government compliance and statistical reporting, including environmental or trade-related reporting
• Participate in monthly operating reviews with entity and sub-regional controllers
• Understand P&L and balance sheet activities and identify risks and opportunities
• Collaborate on in-country legal entity changes, including acquisitions, divestitures, site closures, and core business process migrations
• Partner with Corporate Tax on strategic initiatives and projects
• Serve as key point of contact for tax audits and local compliance matters
• Contribute to process improvement and automation initiatives across regional Controllership processes

Financial Country Controller – Netherlands, Belgium, UK

• Partner with sales teams to provide reporting, analysis, and operational support that improves sales effectiveness
• Prepare, analyze, and interpret sales and operational data using internal and external sources
• Identify trends, data discrepancies, and process gaps, and provide recommendations
• Maintain and support sales reporting tools, dashboards, KPIs, and data sources
• Assist in developing reports and analyses related to sales performance, customer trends, pipeline activity, and product performance
• Support forecasting, territory planning, account assignment, and target-setting activities
• Contribute to CRM, reporting, and process improvement projects through requirements gathering, testing, documentation, and user support
• Investigate routine business and system issues, perform root cause analysis, and recommend solutions
• Provide analytical support for business initiatives and special projects
• Assist with training, documentation, and user adoption of sales processes, reporting tools, and CRM capabilities
• Maintain data quality standards and support operational efficiency and reporting accuracy

Sales Operations Analyst

Supply Chain

• Ensure efficient distribution of products.
• Analyze inventory and reorder levels.
• Analyze product demand for order expediting and item parameter maintenance.
• Participate in multi-disciplinary supply chain and inventory-focused projects.
• Perform administrative duties.
• Negotiate and execute stock rotations with vendors.
• Support new concepts, standards, and processes across functional teams.
• Support daily inventory activities and drive improvement.

Inventory Control Analyst – Level II

QA Engineer

• Perform in-depth penetration tests on networks, applications, and systems to uncover security weaknesses
• Own complex security projects and ensure timely, high-quality deliverables
• Utilise advanced tools and methodologies for penetration testing and vulnerability assessment
• Document findings and provide detailed reports with actionable recommendations
• Collaborate with team members and other departments on cross-functional projects
• Ensure testing activities adhere to company policies and industry standards
• Dedicate working-week time to skill development and preparation for relevant industry certifications

Penetration Tester

IT Support

• Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality.
• Assist with remote site surveys as required to gather site information and identify potential challenges.
• Support senior technicians in diagnosing technical issues and determining appropriate solutions.
• Participate in classroom and hands-on training programs to develop technical and customer support skills.
• Contribute to the timely and accurate preparation of service reports and documentation.
• Develop an understanding of customer requirements and assist in preparing recommendations.
• Support customers with installation methods and procedures.
• Assist in monitoring project progress and reporting updates to senior team members.
• Learn how to collect key metrics and data to support reporting and analysis.
• Support the delivery of training and development programs for internal teams and customers when required.

Technical Support Specialist – Security Systems

• Deliver exceptional customer service on every interaction
• Support customers via inbound phone calls and account inquiries
• Assist with order placement, quotes, returns, and other customer needs
• Build expertise in products, systems, and business processes
• Listen to customer challenges and provide effective solutions
• Maintain accurate records and detailed customer notes
• Navigate multiple systems and resources to resolve customer requests
• Learn and adapt to new technologies and business tools
• Meet performance goals and quality standards
• Maintain schedule adherence while providing an excellent customer experience