ESA - Electronic Security Association

Procurement

• Creating strategic plans for the product category, including growth and promotional programs to achieve Annual Operating Plan objectives
• Developing and executing on product mix, inventory, and pricing strategies based not only on historical data but also on industry trends and customer buying patterns
• Managing end-to-end vendor relationships, including identification, contract negotiation, product assortment, marketing programs, and communications
• Growing the product category profitably in line with gross margin targets, while adhering to working capital and IOS (Inactive, Obsolete, Surplus) requirements for the category of products
• Support field sales staff by clearly communicating enticing promotional programs, new products or suppliers as well as resolution of transactional issues as needed

Senior Category Manager – Audio

Support Engineer

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
• Providing basic support for 80+ third-party brands with limited or no formal training.
• Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
• Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
• Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
• Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.

Technical Support Specialist I – Control 4

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
• Manage and solve complex network challenges requiring intermediate skills in the following areas:
• - Addressing, Routing, Switching
• - Subnetting
• - Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
• - VLANs and inter-VLAN routing
• - Proficiency with tools like ping, traceroute, and show commands.
• - Understanding of Layer 2 protocols
• - Understanding of Layer 3 protocols
• - Ability to Identify problems in Layer 2 and Layer 3 of the OSI model.
• - Firewalls
• - Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
• - WAN Technologies
• Process product returns efficiently while ensuring adherence to technical verification protocols.

Technical Support Specialist I – Network

Outside Sales

• Work closely with the ProAV Technical Sales BDMs and accounts to drive revenue and margin enhancements with customers and through local stores.
• Technically support strategic brands with customers to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Attend industry events to meet with customers to discuss product solutions and provide training for customers.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines.
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI.
• Travel in field with reps, create development and coaching plan.
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Consistently and accurately reporting metrics and tracking in sales management tools.
• Quickly responding to supplier, field and customer’s needs.
• Work with Engineering and Services leader to develop growth plans, enhance Services offering, improve portfolio.
• Look at ways to improve overall technical discipline (tied to PAV) across the org.
• Develop SME plans to lay foundation for large, category disciplines in alignment with current portfolio and leadership.

Outside Sales Director

Business Development Rep

• Work closely with the ProAV Technical Sales BDMs and accounts to drive revenue and margin enhancements with customers and through local stores.
• Technically support strategic brands with customers to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Attend industry events to meet with customers to discuss product solutions and provide training for customers.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI
• Travel in field with reps, create development and coaching plans
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Consistently and accurately reporting metrics and tracking in sales management tools.
• Quickly responding to supplier, field and customer’s needs
• Work with Engineering and Services leader to develop growth plans, enhance Services offering, improve portfolio
• Look at ways to improve overall technical discipline (tied to PAV) across the org
• Develop SME plans to lay foundation for large, category disciplines in alignment with current portfolio and leadership.

Business Development Director

Sales

• Manage a team of residentially focused sales engineers to drive product adoption through technical product demonstrations that support our sales organization.
• Support strategic brands in the residential space to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI. Consistently and accurately reporting metrics and tracking in sales management tools.
• Travel in field with reps, create development and coaching plans, and look for ways to improve overall technical discipline across the org
• Lead industry event setup and meet with customers to discuss product solutions and provide training for customers.
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines

Application/Systems Sales Eng Manager

Customer Success Manager

• Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day-to-day activities to meet the unique needs of customers.
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.

Partner Success Sales Associate II

Performance Marketing

• Drive campaigns for owned and third-party brands through Google, Amazon, and other relevant platforms
• Plan, create, and launch Google Ads campaigns across various networks (Search, Display, Shopping, Video, etc.)
• Manage Amazon Advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display)
• Define campaign goals, target audiences, budgets, and bidding strategies.
• Partner to ensure ad copy compelling and design visually appealing.
• Conduct thorough keyword research to identify relevant search terms.
• Analyze search trends and competitor activity.
• Build and manage keyword lists, including negative keywords.
• Optimize keyword bids and match types to improve ad relevance and quality score.
• Set up conversion tracking and implement necessary tags.
• Track key performance indicators (KPIs) like impressions, clicks, conversions, cost per click (CPC), and return on ad spend (ROAS)
• Conduct A/B testing to optimize ad performance.
• Monitor campaign performance and make data-driven adjustments.
• Collaborate with web development and design teams to create effective landing pages.
• Ensure landing pages are optimized for conversions.
• Test different landing page elements to improve performance.
• Set and manage advertising budgets effectively.
• Allocate budget across different campaigns and channels.
• Forecast ad spend and monitor budget pacing.
• Configure and maintain ecommerce site platform and marketplace storefront settings to optimize site operations and functionality.
• Configure, maintain and validate pricing across platforms and storefronts.

Digital Paid Media Specialist

Sales Operations Manager

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers’ requirements
• Up-sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience

Sales Operations Analyst

Manager

• Strengthen current customer relationships by supporting customer service efforts
• Increase market share by introducing new products to market in efforts to convert potential customers to Resideo customers
• Present the Resideo story at dealer meetings, trade shows, and other industry events
• Conduct “opportunity advancing sales calls” with contractors, integrators and other Industry Partners
• Introduce new products to the marketplace
• Proactively gather market intelligence, uncover growth opportunities, and deliver sales wins

District Manager

Mechanical Engineer

• Lead, develop, and motivate high-performing engineering teams to achieve organizational objectives.
• Plan workloads, allocate resources, and oversee execution to ensure timely project delivery.
• Manage talent development, employee growth, and succession planning initiatives.
• Apply mechanical design principles, standards, and methodologies to develop innovative products.
• Utilize advanced engineering tools and processes to support product development and optimization.
• Solve complex technical challenges and provide guidance to teams in creating effective solutions.
• Develop and implement engineering strategies aligned with overall business goals.
• Collaborate with customers and cross-functional teams to ensure project success and customer satisfaction.
• Communicate effectively and influence stakeholders to drive team performance and foster innovation.

Mechanical Engineering Manager

• Function as the Technical Sales BDM by working closely with the regional ProAV sales teammates to drive business in your region, including supporting local stores by coordinating engagement and training with customers.
• Technically support strategic brands with customers to ensure project success, while acting as the technology subject matter expert. Meet with ProAV integrators to discuss product solutions and advise on the right solution for specific projects.
• Conduct proactive outreach and targeted selling efforts to promote AV products among existing customers.
• Attend industry events to meet with customers to discuss product solutions and provide training for customers.
• Achieve sales targets, present/report out on metrics, and identify new opportunities to hit targets.
• Facilitate system designs with the internal design team and professional services teams.
• Effective internal communication with management regarding job duties and responsibilities.
• Consistently and accurately reporting metrics and tracking in sales management tools.
• Quickly responding to customer’s needs and capturing every sales opportunity.

Technical Business Development Representative

Vice President

• Define and execute ADI’s Smart Cloud vision aligned with overall product strategy.
• Drive innovation in cloud-based services, IoT connectivity, and data-driven insights.
• Oversee the roadmap and delivery of OvrC platform enhancements.
• Ensure seamless integration with ADI’s product portfolio and partner ecosystems.
• Establish robust, scalable, and secure cloud infrastructure standards leveraging AWS and Cloudflare.
• Lead modernization initiatives using microservices, containerization, and edge computing.
• Lead a data science team focused on predictive analytics, AI/ML models, and actionable insights.
• Champion data governance, quality, and compliance across all platforms.
• Partner with Product Management, Engineering, and Customer Experience teams to deliver best-in-class solutions.

Vice President – Smart Cloud

Account Manager

• Identify, develop, and cultivate new business opportunities, maximizing ADI presence and market share in designated accounts and territory.
• Maintain and grow existing key customer relationships, define and execute sales and growth strategy, while aligning with critical sales business objectives
• Actively engage with Datacom Vendors to develop a regional go-to-market strategy
• Prepare and conduct presentations on ADI's Datacom products and services to existing and prospective customers, delivering a value proposition that focuses on the features and benefits as they relate to customer needs
• Manage all aspects of engagements with existing and new customers for our Datacom Team
• Act as an escalation point and advocate for critical customer issues, ensuring customer satisfaction and client retention
• Support the regional sales team as Datacom subject matter expert, demonstrating market knowledge and competitive knowledge opportunities
• Drive continuous improvement and lead change in a premiere Sales Organization