ESA - Electronic Security Association

Customer Support

• Generate and maintain accurate bill of materials (BOM) for engineering projects, ensuring completeness, correctness, and consistency with project requirements.
• Manage product data management (PDM) systems, including organizing, updating, and controlling engineering documentation and design files.
• Create and manage work orders for engineering tasks and projects, coordinating with engineering teams to ensure alignment with project timelines and priorities.
• Collaborate with procurement teams to manage purchase orders (POs), including creating POs, tracking order status, and resolving any issues or discrepancies.
• Support engineering teams in sourcing and procuring components, materials, and equipment needed for projects, ensuring timely delivery and cost-effectiveness.
• Assist in inventory management and control, including tracking stock levels, monitoring usage, and replenishing supplies as needed.
• Provide administrative support to engineering teams, including scheduling meetings, organizing documentation, and facilitating communication within and across teams.
• Participate in process improvement initiatives to streamline workflows, enhance efficiency, and optimize resource utilization in engineering operations.

Engineering Support Specialist II

Inside Sales

• Meet performance targets by growing revenue and increasing margin of assigned accounts
• Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage
• Increase customer base by adding new customers and converting purchases from competitors
• Manage existing accounts through steady communication using the Customer Database
• Make outbound calls and reach a minimum number of calls daily to present leads
• Promote positive relationships within the ADI organization to encourage team sales and exceptional customer service
• Educate customers about new products and product lines and explain features in non-technical terms
• Maintain and update customer interactions in the tracking system
• Apply product knowledge to sell products/services and stay up to date on industry offerings and trends
• Leverage ADI resources, services, and programs to educate customers and provide exceptional shopping experience in-store, by phone, and online

Inside Sales Associate II

• Increase market share, uncover new opportunities, and provide solutions to customers' needs to build long-term customer partnerships
• Meet performance targets by growing revenue and increasing the margin of assigned accounts
• Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage
• Increase customer base by adding new customers and convert purchases from competition
• Manage all existing accounts through steady communication using Customer Database and maintain/update customer interactions in tracking system
• Make outbound calls and reach a minimum number of calls every day to present leads
• Promote positive relationships within the ADI organization to encourage team sales and promote exceptional customer service
• Educate customers about new products and product lines and explain features and advantages in non-technical terms
• Apply product and service knowledge and stay up to date on new offerings and technology trends
• Leverage ADI Resources, Services, and Programs to educate customers and provide exceptional shopping experience in-store, by phone, and online

• Increase market share, uncover new opportunities, and provide solutions to customers' needs
• Meet performance targets by growing revenue and increasing the margin of assigned accounts
• Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage
• Increase customer base by adding new customers and convert purchases from competition
• Manage existing accounts through steady communication using Customer Database
• Make outbound calls and reach a minimum number of calls every day to present leads
• Promote positive relationships within ADI to encourage team sales and exceptional customer service
• Educate customers about new products and product lines and stay up to date on industry developments
• Maintain and update customer interactions in the tracking system
• Apply product knowledge and explain features/advantages in non-technical terms
• Leverage ADI Resources, Services, and Programs to educate customers
• Provide exceptional shopping experience in-store, by phone, and online

• Meet performance targets by growing revenue and increasing margin of assigned accounts
• Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage
• Increase customer base by adding new customers and converting purchases from competition
• Manage all existing accounts through steady communication using the Customer Database
• Make outbound calls and reach a minimum number of calls every day to present leads
• Promote positive relationships within the ADI organization to encourage team sales and exceptional customer service
• Educate customers about new products and product lines and stay abreast of industry developments
• Maintain and update customer interactions in the tracking system
• Apply knowledge of products and/or services and explain features and advantages in non-technical terms
• Leverage ADI resources, services, and programs to educate customers and provide exceptional shopping experiences in-store, by phone, and online

Manager

• Oversee daily store operations, sales quotas, financial responsibilities, and strategic priorities
• Hire, inspire, motivate, coach, and develop staff; conduct weekly 1-on-1s
• Monitor customer satisfaction and sales metrics; serve as role model for selling capability
• Serve as point of escalation for procedural, technical/product, selling/coaching guidance, and customer service issues
• Lead store operational elements, policies, procedures, standards, and ensure compliance with corporate policies and employment laws
• Find innovative solutions to improve store operations and promote continual improvement
• Analyze store financial and performance results; develop strategic action plans to increase sales and control costs
• Conduct root cause and countermeasure analysis and leverage company analytical tools for decision-making
• Establish team goals, plan staffing with talent acquisition, participate in hiring and address performance/conduct/discipline
• Ensure team training completion, provide follow-up coaching, mentoring, and support career development
• Partner with suppliers to conduct joint store marketing and selling events

Assistant Store Manager

Full-stack Engineer

• Resideo seeking Full Stack Senior Software Engineer with expertise in Flutter, Java, Swift, and Objective C to work on Mobile Platform applications
• Play key role designing, developing, and maintaining Mobile applications ensuring scalability, reliability, and efficiency
• Collaborate closely with cross-functional teams and provide technical guidance
• Design and develop Resideo Mobile Applications with Flutter and Java technologies
• Develop and execute unit tests ensuring high-quality code with comprehensive test coverage
• Work with stakeholders (product managers, designers) to define project requirements and technical specifications
• Perform code reviews, identify and resolve performance bottlenecks, and ensure application security
• Stay updated on emerging technologies and advocate for improvements in technology and processes within the team

Software Engineer I

Customer Success Manager

• Beheer van klantaccounts in regio Zuid/West-Nederland
• Samenwerken met het Sales team om omzet te genereren
• Samenwerken met leveranciers om productaandeel bij klanten te vergroten
• Identificeren van marktpotentieel en herkennen van kansen en bedreigingen
• Analyseren van verkoopcijfers en plannen om omzet- en margedoelstellingen te behalen
• Plannen van afspraken en overtuigen van klanten om duurzame relaties en omzetverhoging te realiseren

Marketing Operations

• Develop and manage automated marketing programs (email, SMS, in-app, etc.) across the entire customer journey.
• Create lead nurturing workflows, drip campaigns, and trigger-based communications.
• Deploy lead scoring and multi-touch attribution techniques.
• Own marketing funnel strategies that drive qualified leads and conversions.
• Administer and optimize marketing automation platforms (e.g., HubSpot, Marketo, Pardot, etc.).
• Integrate marketing automation with CRM systems and other marketing tools.
• Monitor campaign performance, run A/B tests, and analyze results to optimize performance.
• Develop dashboards and reporting tools to track KPIs like open rates, CTRs, conversion rates, and ROI.
• Work cross-functionally with content, design, sales, product, and customer success teams to support integrated campaigns.
• Coordinate with developers and IT to ensure proper technical implementation and data flows.
• Maintain list hygiene and manage segmentation strategies to improve engagement.

Senior Global Marketing Automation Manager

Administration

• Platform Administration: Configure and optimize Content Guru storm platform features, including call flows, IVR, skills-based routing, agent profiles, queues, and reporting dashboards; Ensure proper user access management, licensing, and permission controls; Perform routine maintenance, patching, and upgrades in coordination with vendor support and internal IT teams.
• Support & Troubleshooting: Act as Tier 2 support for issues escalated from frontline teams; Investigate, document, and resolve platform incidents, escalating to Content Guru or internal engineering as needed; Monitor platform health and performance, proactively identifying and addressing anomalies or outages; May require participation in on-call rotations or after-hours maintenance windows.
• Change & Release Management: Work with business stakeholders to capture configuration and enhancement requests, along with guiding platform integrations; Participate in testing and quality assurance for new features or changes prior to production rollout; Maintain documentation and version control of configurations and changes.
• Reporting & Analytics: Partner with Support business teams with data extraction, report building, and insights.
• Training & Knowledge Sharing: Provide technical guidance and training to agents, team leads, and other admins; Maintain up-to-date platform documentation, including SOPs, configuration guides, and runbooks.

Senior Contact Center Platform Administrator

Support Engineer

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
• Manage and solve complex network challenges requiring intermediate skills in the following areas: Addressing, Routing, Switching; Subnetting; Multicast Networking: Design and deployment of multicast routing (PIM, IGMP); VLANs and inter-VLAN routing; Proficiency with tools like ping, traceroute, and show commands; Understanding of Layer 2 protocols; Understanding of Layer 3 protocols; Ability to Identify problems in Layer 2 and Layer 3 of the OSI model; Firewalls; Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption; WAN Technologies
• Process product returns efficiently while ensuring adherence to technical verification protocols.

Technical Support Specialist I – Network

• Serve as the primary support for Outside Sales Representatives, addressing high-level customer inquiries and assisting in account management to maximize revenue and gross margin.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (cross sell, margin expansion, revenue growth).
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Cultivate strong relationships with existing customers and suppliers to drive satisfaction, loyalty, and retention.
• Partner closely with sales reps, sales engineers, and store teams to deliver a seamless customer experience and coordinate partner meetings.

Sales Associate II, Partner Success

Product Designer

• Define and execute a unified UI/UX strategy across Control4 and OvrC platforms
• Champion customer-centric design practices addressing integrators and end users
• Oversee modernization of Control4 UI to enhance usability, personalization, and visual appeal
• Drive consistency and usability across OvrC, including multi-site management and automation workflows
• Lead initiatives to sunset legacy tools and migrate workflows into OvrC
• Build and mentor a high-performing team of UI/UX designers and researchers
• Implement scalable design systems and processes for cross-platform consistency
• Expand end-customer research programs (NPS, usability testing, focus groups)
• Partner with product, engineering, and marketing to translate business goals into user experiences

Director, UI/UX

Frontend Engineer

• Deliver modern, component-driven apps for global smart home and security products
• Architect and scale the frontend of real-time video and sensor-based solutions
• Join a senior team building mission-critical software that lives at the edge
• Bring your frontend depth to a team where code meets real-world impact. As a Senior Frontend Developer II, you'll take ownership of the user experience across our smart device ecosystem—designing, building, and optimizing the interfaces that control and monitor edge AI platforms deployed worldwide.
• This role is for engineers who go beyond "pixel pushing" — we want system thinkers. You'll be shipping production-ready React apps, shaping UI architecture, contributing to design systems, and integrating directly with embedded devices, real-time APIs, and cloud platforms.
• Lead the development of performant, modular React frontends in a component-library-first environment
• Build design system-aligned UIs that scale across products and brands
• Collaborate with embedded, cloud, and product teams to integrate complex data and event-driven logic
• Deliver accessibility-compliant, production-grade apps (WCAG 2.1, ARIA, keyboard nav)
• Shape reusable architecture for theming, multi-tenancy, and extensibility
• Define testing pipelines with Cypress or similar frameworks
• Guide junior team members through code review and architectural decisions
• Influence product through prototyping, stakeholder input, and UX alignment.

Senior Frontend Developer

Marketing

Assist in development and execution of marketing programs for HVAC & Plumbing Pros.
Assist in the development and implementation of marketing strategies aligned with company and HVAC/Plumbing Pro objectives.
Work closely with sales teams to identify high-impact marketing opportunities targeting key HVAC and Plumbing Pros.
Support go-to-market plans for new product launches and HVAC/Plumbing Pro onboarding.
Assist in the planning and execution of co-branded marketing campaigns with HVAC/Plumbing Pros (email, digital ads, webinars, content syndication, events).
Create and distribute marketing assets tailored for the HVAC/Plumbing Pro ecosystem (sales decks, case studies, email templates, landing pages).
Assist in the development of HVAC/Plumbing Pro training materials, toolkits, and communications that help Pros effectively market and sell our products.
Facilitate onboarding and ongoing engagement for new and existing HVAC/Plumbing Pros.
Track and analyze the effectiveness of HVAC/Plumbing Pro campaigns and programs using CRM and marketing automation platforms.
Report on KPIs such as lead generation, pipeline influence, ROI, and HVAC/Plumbing Pro engagement.
Work closely with internal teams including sales, product marketing, content, and operations to align efforts and messaging.
Serve as the marketing liaison for HVAC and Plumbing Pro relationships, ensuring consistent messaging and brand standards.

Assistant Manager, Pro Marketing – Comfort & Water

Ecommerce

Own and manage the marketing strategy for DTC, Amazon, and other e-tailers (e.g., Lowes.com, homedepot.com, Target.com, etc.)
Develop and execute channel-specific marketing plans to drive awareness, traffic, and sales
Collaborate with cross-functional teams (Sales, Product, Creative, Analytics) to align goals and execution
Manage Amazon Advertising (Sponsored Products, DSP, etc.) and optimize campaigns for ROI
Oversee A+ content, Brand Stores, and product detail pages to ensure brand consistency and conversion optimization
Partner with e-tailers on co-op marketing, seasonal campaigns, and promotional calendars
Lead promotional planning, homepage updates, and merchandising strategies for the DTC site
Collaborate with CRM and performance marketing teams to drive customer acquisition and retention
Analyze site performance and user behavior to inform UX and content improvements
Monitor KPIs across all channels including traffic, conversion, AOV, ROI, and customer acquisition cost
Provide regular performance reports and actionable insights to stakeholders
Test and iterate on campaigns to continuously improve performance

Engineering Support Specialist II

Inside Sales Associate II

Inside Sales Associate II

Inside Sales Associate II

Inside Sales Associate II

Assistant Store Manager

Software Engineer I

Customer Success Manager

Senior Global Marketing Automation Manager

Senior Contact Center Platform Administrator

Technical Support Specialist I – Network

Sales Associate II, Partner Success

Director, UI/UX

Senior Frontend Developer

Assistant Manager, Pro Marketing – Comfort & Water

E-commerce Manager