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Customer Service Associate II
ESA - Electronic Security AssociationCustomer Care Associate supporting customers for ADI’s global security and technology distribution business. Handling calls, orders, quotes, returns, account inquiries, and problem resolution.
Posted 9/2/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and adaptability to new technologies. Proficient in managing customer inquiries and maintaining accurate records while meeting performance goals.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProactive Problem-SolvingExperience With SalesforceBilingual Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder PlacementAccount InquiriesRecord MaintenanceMultitaskingPerformance GoalsQuality StandardsAdaptabilityDetail-OrientedOrganizational Skills
Soft Skills
Effective ListeningReliabilityProactive OwnershipFast-Paced Environment ComfortEagerness To Learn
Tools & Technologies
Microsoft OfficeSalesforceEpicor Prophet 21SAP
About the role
Key responsibilities & impact- Deliver exceptional customer service on every interaction
- Support customers via inbound phone calls and account inquiries
- Assist with order placement, quotes, returns, and other customer needs
- Build expertise in products, systems, and business processes
- Listen to customer challenges and provide effective solutions
- Maintain accurate records and detailed customer notes
- Navigate multiple systems and resources to resolve customer requests
- Learn and adapt to new technologies and business tools
- Meet performance goals and quality standards
- Maintain schedule adherence while providing an excellent customer experience
Requirements
What you’ll need- At least 1 year of customer service experience
- Strong verbal and written communication skills
- Availability to work a full-time schedule between 8:00 AM and 8:00 PM ET
- Experience with Microsoft Office products valued
- Experience using Salesforce valued
- Experience with Epicor Prophet 21 (P21) or SAP valued
- Bilingual language skills are a plus
- Organized, detail-oriented, and reliable
- Comfortable multitasking and working in a fast-paced environment
- Proactive problem-solving and ownership of customer concerns
- Adaptable and eager to learn new technologies and processes
- This position is not eligible for US visa sponsorship
Benefits
Comp & perks- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays
- Work alongside talented and supportive colleagues
- Career growth and skill-building opportunities
- Learn industry-leading systems and technologies
- Recognition for contributions and performance
- Collaboration, accountability, and continuous improvement culture