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Customer Service Associate II
ESA - Electronic Security AssociationCustomer Service Associate supporting ADI’s global security, AV, and smart-living technology distribution customers. Resolving website, order-processing, and RMA issues across phone, chat, and email.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in order processing and maintaining accurate customer records using CRM systems.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsMicrosoft Excel KnowledgeProblem-Solving AbilityAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCRM System ManagementWebsite ManagementOrder EntryData Analysis
Soft Skills
Team CollaborationQuick LearningBias for ActionCommitment to ImprovementAbility to Work with Limited Direction
Industry Keywords
Customer InquiriesRMA ProcessingOrder ChangesLogistics CommunicationTechnical Support Interaction
About the role
Key responsibilities & impact- Serve as the primary customer contact for ADI website-related issues.
- Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.
- Assist other customer service associates with administrative duties.
- Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.
- Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
- Respond to customer inquiries through different channels.
- Identify and work with the digital team to resolve website-related problems.
- Maintain accurate customer records and document all interactions in a CRM system.
- Guide customers on best practices for website management.
- Collaborate with sales and account management to resolve customer issues.
Requirements
What you’ll need- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication
- 1 year in a similar Customer service position.
- Microsoft Excel knowledge
- Ability to analyze issues, identify causes and implement solutions.
- Ability to learn quickly
- Attention to detail
- Bias for action
- Ability to work in a team
- Commitment to discovering ways to improve service
- Ability to work with limited direction
Benefits
Comp & perks- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.