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Technical Support Specialist – Security Systems
ESA - Electronic Security AssociationTechnical Support Specialist supporting fire and security systems for ADI Global Distribution. Assisting with technical diagnosis, site surveys, documentation, installations, and customer training.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical thinking and attention to detail while supporting technical and customer service functions. Proficient in Microsoft Office tools and capable of assisting in project monitoring and reporting.
Highest-signal resume keywords
Fluent Flemish/DutchFluent FrenchMicrosoft Word ProficiencyMicrosoft Excel ProficiencyMicrosoft PowerPoint Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Products KnowledgeNetworking KnowledgeTechnical Issue DiagnosisData CollectionService Report Preparation
Soft Skills
Verbal CommunicationWritten CommunicationAnalytical ThinkingAttention to Detail
Certifications & Qualifications
Network CertificationElectronics Certification
About the role
Key responsibilities & impact- Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality.
- Assist with remote site surveys as required to gather site information and identify potential challenges.
- Support senior technicians in diagnosing technical issues and determining appropriate solutions.
- Participate in classroom and hands-on training programs to develop technical and customer support skills.
- Contribute to the timely and accurate preparation of service reports and documentation.
- Develop an understanding of customer requirements and assist in preparing recommendations.
- Support customers with installation methods and procedures.
- Assist in monitoring project progress and reporting updates to senior team members.
- Learn how to collect key metrics and data to support reporting and analysis.
- Support the delivery of training and development programs for internal teams and customers when required.
Requirements
What you’ll need- Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
- Fluent Flemmish/Dutch and French is required; English skills are an advantage.
- Strong proficiency in Microsoft Word, Excel, and PowerPoint.
- Excellent verbal and written communication skills.
- Network or electronics-related certifications are desirable.
- Networking knowledge is an advantage.
- Strong analytical thinking and attention to detail.
Benefits
Comp & perks- A friendly and supportive working environment.
- Hybrid working 3x onsite/2x from home
- Exposure to exciting projects involving cutting-edge technology.
- Career development opportunities within a global organization.
- Competitive salary with an annual performance-based salary review