Technical Support Specialist I – Network

ESA - Electronic Security Association

Network support specialist assisting ADI integrators with installation, configuration, troubleshooting, and returns. Supporting security, AV, networking, automation, and smart-living technologies across 100+ brands.

Posted 8/12/2026full-timeIrving • Kentucky, North Carolina, Texas, Utah • 🇺🇸 United StatesJunior💰 $21 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network installation and configuration, with a strong focus on troubleshooting and problem-solving across various technologies. Proficient in using network tools and familiar with a range of audio/video and home automation systems.

Highest-signal resume keywords

Network InstallationConfiguration SupportTroubleshooting SkillsNetwork+ CertificationCCNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoutingSwitchingSubnettingVLANsQoSLayer 2 ProtocolsLayer 3 ProtocolsVPN SetupTechnical SupportNetwork Troubleshooting

Soft Skills

Problem-SolvingCommunication Skills

Tools & Technologies

PingTracerouteShow CommandsControl4OvrCLumaBinaryWattBoxClare

Certifications & Qualifications

Network+CCNACCNPSnap One PCNAControl4 AP CertificationControl4 Certified Technician

Industry Keywords

IoTAudio/Video SystemsHome AutomationSurveillance TechnologiesCustom Electronics Industry

Tech Stack

Tools & technologies

FirewallsIoTSwitching

About the role

Key responsibilities & impact

Provide intermediate technical support for installation, configuration, troubleshooting, and return processing
Act as the initial point of contact for ADI professional integrators in the Standard Network queue (Tier-1)
Document customer and partner interactions, troubleshooting steps, and outcomes using internal systems
Solve network challenges involving addressing, routing, switching, subnetting, multicast networking, VLANs, inter-VLAN routing, QoS, port security, and Layer 2/Layer 3 protocols
Use tools such as ping, traceroute, and show commands
Identify problems in Layer 2 and Layer 3 of the OSI model
Support firewalls, wireless concepts, WAN technologies, and basic VPN setups
Process product returns while following technical verification and return procedures
Follow standard procedures to resolve frequently occurring issues under supervision or guidance
Handle technical inquiries, provide installation guidance, and offer troubleshooting and configuration support for network installations and a broad portfolio of products and technologies

Requirements

What you’ll need

Minimum 2 years of professional network installation and configuration experience, or minimum 1 year of ADI technical support experience with required internal network training and certifications
1–2 years of professional experience installing and configuring routers, switches, and wireless access points, or relevant experience
One of: Network+, CCNA, or CCNP
OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
Strong aptitude for troubleshooting across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts
Exceptional English communication skills, verbal and written, with a customer-first mindset
Familiarity with Control4, OvrC, Luma, Binary, WattBox, Clare, and other ADI exclusive-brand products and platforms is valued
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions is valued
Experience with motorized window treatments, centralized lighting, and power management solutions is valued
Experience supporting professional integrators or in the custom electronics industry is valued
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to ensure you are set up for success
Comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays
Hybrid work arrangement: 3 days in the office and 2 days remote