DSV - Global Transport and Logistics

Team Leader

• Supervise and coordinate the daily operations of the warehouse team during the PM shift.
• Ensure all orders are picked, packed, and dispatched accurately and on time.
• Monitor productivity and performance, addressing issues promptly and fairly.
• Ensure compliance with Health & Safety, quality, and operational standards.
• Provide hands-on leadership and training to develop and motivate team members.
• Conduct shift briefings, allocate tasks, and monitor workflow to meet targets.
• Collaborate with Team Leaders, Warehouse Supervisors, and the Operations team to ensure smooth shift handovers.
• Manage stock control and investigate discrepancies when required.
• Ensure the warehouse remains clean, safe, and well-organized throughout the shift.
• Support continuous improvement initiatives and promote a positive team culture.

Warehouse Team Leader

Supervisor

• Supervise production associates performing loading and unloading of freight
• Account for materials using multiple systems
• Oversee assembly and installation of server racks and components
• Organize and coordinate cycle counts, inventory replenishments, and material returns
• Ensure adequate safety measures protect personnel and property
• Advise subordinates on questions or problems related to work activities
• Monitor work and production areas for accuracy, neatness, and policy compliance
• Recommend and implement documented procedure changes to improve efficiency, quality, and safety
• Perform or assist subordinates with their duties
• Use internal and external systems and dashboards to ensure process compliance and accuracy
• Maintain service level agreements using existing systems and tools
• Ensure subordinates follow safety protocols and standards
• Frequently interact with customers, peers, site stakeholders, and subordinates

Data Center Dock Supervisor

Procurement

• Provide overall direction and guidance to the organization's procurement activities
• Provide strategic leadership and management for individuals supporting procurement projects, programs, and systems
• Support company growth, savings, and transformational initiatives
• Develop departmental strategies aligned with enterprise targets
• Ensure targets and operational needs are met
• Ensure operational excellence through standardization, risk assessment, and review of key metrics
• Oversee multiple request-for-quote/request-for-proposal projects simultaneously
• Monitor category spending and recommend new cost-saving projects
• Provide final negotiation support for new contracts
• Oversee transition and rollout of executed agreements, contracts, MSAs, and programs to operational or functional support leaders
• Develop KPIs and OKRs to track compliance with procurement initiatives
• Lead talent selection and development initiatives and foster associate engagement
• Work within a complex matrixed environment
• Collaborate with Operations, Human Resources, Sales, and Finance

Procurement Manager, Operations

Team Lead

• Supervise and coordinate daily activities of the air import team
• Ensure efficient and timely delivery of cargo
• Coordinate with airlines, customs brokers, and other service providers
• Ensure smooth and timely customs clearance and cargo delivery
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Develop and implement policies and procedures to improve efficiency and service quality
• Identify and implement process improvements to reduce costs and enhance customer satisfaction
• Monitor and report on key performance indicators, including cargo delivery times, costs, and quality
• Supervise air import coordinators and other support staff

Team Lead, Air Import

Operations

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor, scheduling, space utilization, equipment, and manpower
• Conduct staff meetings and review daily/weekly work activities
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe and profitable operations
• Manage operations to meet productivity, service, cost, quality, and client KPI objectives
• Implement and report ongoing cost-saving measures
• Provide ideas and suggestions for operational efficiency
• Apply communication and motivational techniques to supervise, counsel, and discipline team members
• Support Human Resources and assist with hiring, training, professional development, promotions, wage increases, and performance evaluations
• Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources
• Assign duties to warehouse staff and supervisory duties to experienced team leads
• Plan warehouse-space reorganization and changes to supply, equipment, and staffing levels
• Train new staff or delegate training responsibilities; assess trainee progress
• Monitor job quantity and quality throughout the day and provide guidance
• Keep the Operations Manager or Distribution Center Manager advised of progress and problems
• Hold regular warehouse staff meetings and discuss improvement ideas and new developments
• Assist in physical operations as needed
• Maintain team motivation and customer satisfaction
• Provide growth and development opportunities for team members
• Support and train team members on corporate and client SOP adherence

Supervisor, Operations

Pricing Analyst

• Produce accurate and timely quotes for DSV US Air and Sea shipments within the defined pricing system
• Support Operations or Sales customer requests
• Work with sales and operations teams to understand customer needs and develop pricing proposals
• Analyze pricing data and trends to identify areas for pricing strategy attention and optimization
• Monitor individual pricing performance and identify improvement areas to win business
• Collaborate with other departments to align pricing strategies with overall business objectives
• Support maintenance of pricing databases

Pricing Analyst, Operations

Financial Planning and Analysis

• Complete month-end closing for assigned locations, including accruals and journal entries
• Prepare and present financial result analyses to operations and leadership teams
• Serve as the customer’s finance expert for invoicing and external budgeting cycles
• Review monthly expense postings and prepare reclasses as needed
• Liaise with Travel Coordinators to maintain reporting and records for invoicing support
• Prepare and submit monthly customer invoices and supporting documentation
• Create, analyze, and present internal budgets, periodic forecasts, and flash reports
• Produce periodic and ad hoc financial reports using ERP systems, worksheets, and manually collected data
• Create and review labor productivity reports and metrics
• Coordinate with HR on employee position, task, and financial coding
• Work with temporary staffing agencies to confirm contracted hours, pay/bill rates, and invoicing
• Identify and implement projects to improve or automate processes
• Review and approve accounts payable invoices for payment processing

Operation Manager, Finance

• Oversee the company’s customs operations and ensure compliance with customs regulations and procedures
• Lead and manage a team of customs specialists, providing guidance, support, and training
• Process customs entries and clearances for import and export shipments
• Monitor timely processing of customs entries to avoid delays or penalties
• Develop and maintain relationships with customs officials, brokers, and other stakeholders
• Ensure customs-related documentation is accurate, complete, and compliant
• Provide customer service and address customs-related client concerns and questions
• Conduct regular audits, identify improvement areas, and implement corrective actions
• Stay current on customs regulations, laws, and procedures and train the team on changes
• Manage a team of customs specialists

Supervisor, Customs

Customer Support

• Serve as a key point of contact and primary contact for strategic/key accounts
• Provide comprehensive account management and maintain strong customer relationships
• Coordinate cross-functional support across DSV’s network, divisions, Sales, Operations, and internal stakeholders
• Maintain and grow share of wallet
• Ensure rates are current, communicated to Operations, and submitted for auto-rating
• Provide clients with market insights
• Create, maintain, and update SOPs
• Support contract and rate negotiations from the local US perspective
• Support sales managers/account owners with account plans, satisfaction actions, threat identification, and development opportunities
• Determine the necessity and feasibility of EDI and other technology solutions supporting eBooking
• Analyze volumes and workflows to optimize productivity and uncover client cost savings
• Manage rate optimization and yield management
• Monitor and act on customer performance against committed volumes
• Monitor and act on DSV performance against service-level KPIs
• Ensure client reporting requirements are met
• Prepare selected materials for client business reviews and own follow-up items
• Oversee day-to-day operational activities and identify risks, pain points, and service gaps
• Lead collaboration across internal stakeholders involved with the client
• Respond to spot quote requests and identify upselling opportunities
• Ensure data-quality KPIs, timeliness, and billing-day requirements are met
• Achieve and maintain an acceptable accounts-receivable rating

Senior Customer Service Specialist

Supply Chain

• Coordinate complex daily dispatch activities for company drivers, contractors, and partner carriers
• Manage assigned customer accounts and transportation activities
• Evaluate transportation requirements and determine appropriate services, equipment, and resources
• Manage high-priority, time-sensitive, and specialized freight movements
• Schedule and communicate pickup and delivery expectations
• Monitor shipment activity and address service disruptions
• Track customer orders through final delivery
• Serve as the primary operational contact for customers, drivers, contractors, and carriers
• Resolve complex transportation issues and coordinate service recovery
• Support customer onboarding and operational implementation
• Use transportation management systems, dispatch software, and business applications
• Maintain shipment records, documentation, and system updates
• Coordinate with operations, billing, and internal departments
• Analyze transportation activity and recommend process improvements
• Participate in operational initiatives and special projects
• Support onboarding and training of new dispatch team members as a subject matter expert
• Monitor compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations
• Assist with audits and compliance activities
• Communicate risks and escalate issues to leadership
• Collaborate with cross-functional teams and perform additional duties as assigned

Senior Logistics Coordinator, Dispatch, Road Transport

• Supervise daily inbound, outbound, product slotting, and customer communication activities
• Manage labor scheduling, space utilization, equipment, and manpower
• Supervise receiving, warehousing, and shipping operations consistent with service and cost objectives
• Conduct staff meetings and support continuous improvement
• Keep senior management and client representatives informed of critical operational issues
• Develop and maintain safe, profitable systems and procedures for operations, equipment, and products
• Manage operations to meet productivity, service, quality, KPI, and cost-saving goals
• Hire, train, supervise, counsel, and evaluate warehouse staff
• Plan daily work schedules using work orders, arrival notices, and customer instructions
• Assign duties and adjust warehouse space, supplies, equipment, and staffing as needed
• Monitor work progress and provide guidance throughout the day
• Hold regular warehouse staff meetings and communicate new developments
• Assist with physical operations as needed
• Support and train team members in adherence to corporate and client SOPs

Operations Supervisor – Days (Mon-Fri)

Shipping Coordinator

• Process all customer orders in a timely and accurate manner
• Generate paperwork and information required for customer orders, checking special requests and shipping paperwork
• Coordinate special and last-minute shipping requests with the operations department and expedite orders as necessary
• Prioritize customer orders according to scheduled pickup times or pier cutoff
• Provide shipping and tracking information
• Respond to customer inquiries concerning receipts, shipments, and inventory counts
• Report customer feedback and signs of dissatisfaction to management
• Oversee order paperwork and maintain corresponding files
• Maintain a current and accurate DSV Work Instructions Manual
• Answer phone calls and operate office machines and computers
• Enter and verify data concerning customer orders, shipments, receipts, and adjustments
• Ensure accuracy of receiving and shipping documents
• Maintain data and records related to shipping and receiving activities
• Assist in resolving discrepancies
• Collect inbound freight documentation and route it to the proper record-keeping unit
• Comply with all DSV Work Instructions
• Perform other clerical duties and backup support as assigned
• Work mandatory or voluntary overtime as dictated by business needs

Coordinator, Shipping and Receiving Clerk

QA Engineer

• Analyse application requirements to support the testing process for RPA and BPA projects
• Design, develop, maintain and execute manual test plans, test cases and test scripts based on product requirements
• Estimate test effort based on project documentation and collaboration with Business Analysts
• Identify and document software defects throughout the testing lifecycle
• Track reported defects in Jira and verify implemented fixes
• Identify and communicate testing, product and project risks to the Project Manager and relevant stakeholders
• Collaborate with business representatives by scheduling, preparing and conducting User Acceptance Testing (UAT)
• Participate in sprint planning, daily stand-ups, retrospectives and other Agile ceremonies
• Contribute to the continuous improvement of testing processes by collaborating with cross-functional teams

Software Tester

General

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Manage customer relationships and provide exceptional customer service

Freight Forwarder

Manager

• Develop and implement regional health and safety policies, procedures, and training programs aligned with corporate standards and local regulations
• Conduct regular site audits and inspections to identify hazards, assess risks, and recommend corrective actions
• Lead incident investigations and root cause analysis, and implement preventative measures to reduce accidents
• Ensure compliance with applicable health and safety regulations and standards across North America, South America, and Canada
• Collaborate with operations management, human resources, and other departments to integrate health and safety practices into daily operations
• Provide expert guidance and support to regional teams on risk assessments, emergency preparedness, and occupational health
• Monitor and analyze health and safety performance data, identify trends, and develop continuous-improvement strategies
• Manage and mentor a regional team of health and safety professionals
• Prepare and present regular health and safety performance reports to the client and senior leadership
• Stay informed about new health and safety legislation, industry best practices, and emerging risks