Senior Logistics Coordinator, Dispatch, Road Transport

DSV - Global Transport and Logistics

Senior Logistics Coordinator dispatching complex freight for DSV, a global transport and logistics company. Managing drivers, carriers, customer accounts, compliance, and service recovery in Lancaster, Texas.

Posted 8/13/2026full-timeLancaster • Texas • 🇺🇸 United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating complex dispatch activities and managing customer accounts within transportation operations. Proficient in utilizing transportation management systems and ensuring compliance with DOT regulations while effectively resolving operational issues.

Highest-signal resume keywords

Transportation Management SystemsTruck Dispatch CoordinationDOT Regulations KnowledgeCustomer Relationship ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics CoordinationFreight Movement ManagementOperational Reporting ToolsTime ManagementAttention to Detail

Soft Skills

Strong Communication SkillsOrganizational SkillsDecision-Making SkillsFlexibility in Dynamic Environments

Tools & Technologies

Dispatch SoftwareMicrosoft Office Applications

Industry Keywords

Hours of Service RequirementsService RecoveryCustomer OnboardingCompliance Activities

About the role

Key responsibilities & impact

Coordinate complex daily dispatch activities for company drivers, contractors, and partner carriers
Manage assigned customer accounts and transportation activities
Evaluate transportation requirements and determine appropriate services, equipment, and resources
Manage high-priority, time-sensitive, and specialized freight movements
Schedule and communicate pickup and delivery expectations
Monitor shipment activity and address service disruptions
Track customer orders through final delivery
Serve as the primary operational contact for customers, drivers, contractors, and carriers
Resolve complex transportation issues and coordinate service recovery
Support customer onboarding and operational implementation
Use transportation management systems, dispatch software, and business applications
Maintain shipment records, documentation, and system updates
Coordinate with operations, billing, and internal departments
Analyze transportation activity and recommend process improvements
Participate in operational initiatives and special projects
Support onboarding and training of new dispatch team members as a subject matter expert
Monitor compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations
Assist with audits and compliance activities
Communicate risks and escalate issues to leadership
Collaborate with cross-functional teams and perform additional duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred
Three (3) to five (5) years of progressive experience in truck dispatch, transportation operations, or logistics coordination required
Prior experience dispatching company drivers and/or third-party carriers required
Experience coordinating complex freight movements preferred
Experience managing customer relationships and resolving complex transportation and service issues
Working knowledge of DOT regulations and Hours of Service requirements
Experience using transportation management systems, dispatch software, and operational reporting tools
Ability to independently manage multiple priorities and make sound operational decisions
Advanced knowledge of truck dispatch and transportation operations
Strong analytical, problem-solving, and decision-making skills
Strong English language skills, including reading, writing, and verbal communication
Proficiency in Microsoft Office applications and transportation management systems
Strong organizational, time management, attention to detail, and accuracy skills
Ability to resolve complex operational issues and recognize when escalation is appropriate
Flexibility in a dynamic operational environment
Spanish is a plus

Benefits

Comp & perks

Benefits offerings available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division
Reasonable accommodations may be made for individuals with disabilities
Equal employment opportunity protections