Docusign

Account Executive

• Drive success of the company’s goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Senior Account Executive, Commercial Sales

Support Engineer

• Provide exceptional end-to-end support for issues related to account upgrades, provisioning, and the Provisioning Asset Group (PAG)
• Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to identify root causes and resolve escalated cases from incoming support channels
• Own customer issues via engineering interface to resolve technical bugs and influence the product development roadmap
• Utilize a broad technical toolkit including Salesforce, Jira, SQL, browser developer tools, and internal Docusign proprietary logging systems
• Use AI-driven text analysis and log-parsing tools to identify high-impact opportunities for product improvement and customer experience enhancement
• Promote Docusign products and services through consultative evaluation of customer needs and service requirements
• Partner with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on customer success plans
• Meet and exceed Docusign Customer Support service level goals and KPIs
• Develop and deliver technical training and documentation to support enablement for both internal teams and customers

Provisioning Support Engineer

Account Manager

• The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory.
• Drive accountability with themselves and their business partners, thriving in a fast-paced environment.
• Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key stakeholders as measured by renewal outcomes.
• Achieve financial and strategic revenue, bookings and billings targets.
• Maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
• Own and execute win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust.
• Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product and we are aligned with our customers primary objectives.
• Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns.

Customer Success Account Manager, French Speaking

Solutions Engineer

• Understand complex customer business problems
• Visualize customer internal systems and information topology
• Map customer problems and systems to Docusign solutions
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions & business process diagrams
• Articulate selected recommendations
• Deliver trusted, long-term, high ROI solutions
• Partner with sales to deliver on revenue plan
• Exhibit proficiency of the core platform, including all current and future features
• Leverage knowledge gained from production deployments and customer experiences
• Communicate as well as champion the methods, processes, and certifications which make Docusign the most secure partner for eSignature transactions

Solution Engineer

• Serve as the primary driving force in company’s revenue and customer success objectives through the attainment of assigned monthly, quarterly, and annual sales quota
• Conduct discovery calls with customers and prospects to understand organizational structure, key decision makers, procurement processes, IT systems, and document workflow
• Uncover customer document process and needs in order to match customer requirements to Docusign solutions
• Understand, position and clearly articulate the value/benefits of Docusign eSignature and Intelligent Agreement Management solutions to all levels within customer organizations
• Leverage marketing slide decks and other materials, build custom sales presentations and demonstrations to client needs, and present by phone, webinar, and/or in-person
• Qualify, build, and manage a sales pipeline through the development of MDR or SDR qualified leads, proactive prospecting, networking, and online social channels including LinkedIn
• Draft customer proposals, demonstrate sound decision-making abilities, and negotiate client pricing requirements and concessions within Docusign guidelines
• Serve as the “quarterback” and primary point of contact for aligning internal Docusign teams and resources with key customer and prospect stakeholders
• Develop short, mid and long-term strategic and tactical execution plans to ensure success in assigned territory, vertical market, and/or key account base
• Generate, develop, manage, and communicate expectations within assigned accounts as well as increases scope of penetration within each account
• Demonstrate organizational leadership by mentoring junior sales team members and provide increasingly high levels of impact to ensure company-wide success
• Forecast monthly and quarterly sales activity and revenue achievement

Account Executive, Education & Non Profit

Sales

• Win new Enterprise clients and logos with the support of marketing, sales engineering, and business development
• Create, direct, and drive new business campaigns across the region
• Assist the team in creating and executing on complex deals that create business value and ROI for the customer
• Participate in closing deals with target Enterprise accounts and driving Enterprise business initiatives for future regional success
• Attract, hire, and retain the best talent for the Enterprise Sales team
• Build and develop a high-performing team through use of data and operational rigor (close rates, pipeline coverage, time to close, win rates, forecasting, etc)
• Develop and maintain executive and senior-level client relationships
• Represent our customers' product needs through various internal and external forums
• Support Docusign’s various Resell, Strategic, and Systems Integrator partners
• Manage sales opportunities together with Partners, Strategic and Systems Integrator partners, and Resellers in the region
• Collaborate with business partners across Solutions Consulting, Marketing, Customer Success, Professional Services, Business Development, and Partners to ensure alignment on go-to-market strategy
• Ensure achievement of the various quarterly pipeline, bookings, and retention goals set for the region
• Plan and manage at both the strategic and operational levels
• Prioritize the successful implementation of Docusign platform and services into our customer base

Area Vice President, DACH – Enterprise Sales

Provisioning Support Engineer, French, English Speaking

Accountant

• Liaise with Business Development and Partner Operations to ensure accurate, timely processing of external royalty reports during month‑end close
• Execute monthly and quarterly close tasks including preparing journal entries, working closely with external teams to obtain month‑end reporting, and performing assigned reconciliations
• Review new partner arrangements with Deal Desk and support interpretation and documentation of new agreements under U.S. GAAP and ASC 606
• Reconcile third‑party transactions to confirm revenue completeness and accuracy and work directly with external partners to resolve discrepancies
• Help develop scalable processes for reconciling, automating, and reviewing partner revenue transactions and non‑standard partner agreements
• Investigate deferred revenue balances related to channel partners to ensure accurate financial reporting
• Partner with Accounts Payable to ensure accurate recording of commissions expenses tied to third‑party invoices
• Collaborate with revenue operations, sales operations, legal, business development, and sales to drive revenue best practices
• Assist in preparing deliverables for external auditors and other internal stakeholders (Investor Relations, GL Accounting, FP&A)
• Engage with Partner Operations to obtain month‑over‑month revenue by partner for quarterly close materials, as required, and internal management reporting
• Support system implementations and business process improvements, as applicable
• Assist with ad‑hoc projects as necessary

Senior Partner Revenue Accountant

Payroll

• Lead global payroll operations, ensuring accurate and timely payroll processing for employees across multiple regions
• Ensure compliance with local, regional, and international payroll regulations, tax laws, and labor laws
• Drive the development, implementation, and continuous improvement of standardized global payroll processes, policies, and controls
• Manage the global payroll team, providing leadership, mentorship, and support to regional payroll managers
• Collaborate with HR, finance, tax, legal, and external payroll vendors to align payroll operations with business goals
• Oversee payroll system implementations, upgrades, and integrations, ensuring successful deployment and minimal disruption to payroll activities
• Identify and resolve payroll discrepancies proactively, ensuring timely resolution of employee inquiries and escalations
• Develop, track, and report key payroll performance metrics and KPIs to senior leadership
• Lead year-end payroll activities, including tax filings, audits, and compliance reviews
• Partner with internal audit teams to conduct regular payroll audits and ensure payroll accuracy and compliance
• Manage vendor relationships, ensuring high-quality service delivery and exploring opportunities for vendor consolidation or outsourcing where applicable
• Stay updated on global payroll trends, laws, and best practices, advising leadership on potential risks and opportunities
• Provide strategic direction for payroll-related initiatives to support business growth and improve service delivery

Senior Manager, Global Payroll

• Provide exceptional end-to-end support for issues related to account upgrades, provisioning, and the Provisioning Asset Group (PAG)
• Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to resolve escalated cases
• Own customer issues via engineering interface to resolve technical bugs
• Utilize a broad technical toolkit including Salesforce, Jira, SQL, and internal Docusign logging systems
• Promote Docusign products and services through consultative evaluation
• Partner with cross-functional teams to ensure alignment on customer success plans

Provisioning Support Engineer, German & English Speaking

• Meet or exceed maintenance and cloud sales objectives and quotas
• Develop a renewal strategy and plan to retain and grow assigned business
• Review metrics to help identify and close open and up-sell opportunities
• Manage a team of renewal specialists to ensure goals are being met and business followed up on
• Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets
• Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Negotiate terms that result in favorable outcomes for both Docusign and clients
• Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
• Liaise cross-functional teams in a professional manner to ensure effective collaboration
• Drive client partnerships by successfully calling on high-level executives and strategic thinkers, as well as working across all levels within an organization to ensure a win for the company
• Identify trends and opportunities to improve the Renewals team’s internal processes
• Maintain accurate records of all activities in the CRM system (SalesForce.com)

Manager, International Account Management – North America Market

• Provide exceptional end-to-end support for account upgrades, provisioning, and the Provisioning Asset Group (PAG)
• Utilize AI-driven tools for technical issue resolution
• Collaborate with cross-functional teams for customer success
• Deliver technical training and documentation

Consultant

• Guide Employee Listening and People Analytics programs and processes into an AI forward function, leveraging enterprise and functional tools to elevate the employee experience and drive business performance
• Leverage AI tools and Agents (e.g., Copilot, Gemini, Glean, NotebookLM) to develop data storytelling briefings, reports, and dashboards
• Manage the end-to-end execution of standardized employee lifecycle surveys—including candidate experience, onboarding, exit, and engagement—while facilitating ad-hoc research projects with a strong customer and employee first orientation
• Spearhead additional employee listening efforts, including focus group discussions, stakeholder interviews, and passive listening
• Design and execute bespoke analytical projects to address specific business challenges, integrating qualitative feedback and quantitative metrics to provide actionable insights (e.g., AI Transformation Listening, Organizational Network Analysis)
• Partner with teammates, leaders, and stakeholders to develop a deep understanding of people issues and challenges, identify the problems to solve using data, and scope survey needs for projects
• Leverage both descriptive and inferential statistics techniques to support each survey project to maximize impact
• Present program outcomes and insights to high-level executives and large audiences
• Incorporate external best practices and other research to enhance data storytelling
• Foster a culture of action taking by building scalable resources for leaders, managers, HRBPs, and stakeholders through change management techniques (e.g., communications and training)
• Maintain good judgment when handling sensitive and confidential data
• Perform other People Analytics analysis projects as assigned based on team need

Senior Account Executive, Commercial Sales

Provisioning Support Engineer

Customer Success Account Manager, French Speaking

Solution Engineer

Account Executive, Education & Non Profit

Area Vice President, DACH – Enterprise Sales

Provisioning Support Engineer, French, English Speaking

Senior Partner Revenue Accountant

Senior Manager, Global Payroll

Provisioning Support Engineer, German & English Speaking

Provisioning Support Engineer

Manager, International Account Management – North America Market

Provisioning Support Engineer

Provisioning Support Engineer

Senior Employee Listening Consultant