Docusign

Support Engineer

• Provide outstanding technical support for the Docusign eSignature and associated services
• Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
• Use broad technical product expertise within Docusign eSignatures areas to help customers increase adoption
• Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
• Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
• Meet and exceed Docusign Customer Support service level goals for areas of Docusign eSignature expertise

Technical Support Engineer II – eSign