Customer Success Account Manager, French Speaking

Docusign

Customer Success Account Manager at Docusign responsible for managing accounts while preventing risk and driving growth through strategic guidance. Accountability within a fast-paced environment and engaging with key stakeholders.

Posted 4/27/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory.
Drive accountability with themselves and their business partners, thriving in a fast-paced environment.
Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key stakeholders as measured by renewal outcomes.
Achieve financial and strategic revenue, bookings and billings targets.
Maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
Own and execute win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust.
Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product and we are aligned with our customers primary objectives.
Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns.

Requirements

What you’ll need

5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success - ideally within SaaS offerings
Experience driving contracts to completion on-time, with strong contract negotiation skills
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach
BA/BS degree or equivalent work experience

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationquota managementrenewal managementaccount managementcustomer successsales strategyfinancial forecastingperformance indicatorsconsultative approachSaaS offerings

Soft Skills

accountabilitycommunicationstakeholder engagementnegotiationproblem-solvingrelationship buildingstrategic thinkingcustomer trustadaptabilitycollaboration