Docusign

People Operations

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors
• Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems
• Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience
• Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities
• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding
• Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish
• Create and maintain physical onsite and electronic employee files
• Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy
• Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes
• Maintain and assist with the timely tracking of various recruiting processes
• Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS
• Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team
• Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Senior People Operations Coordinator

Business Intelligence Analyst

• Create and maintain weekly, monthly and quarterly key metrics to support worldwide collection team
• Streamline reporting which provide insight into key data points; supporting various areas in reaching their goals through analysis
• Communicate results of data analysis in written and verbal form to leadership
• Analyze and collect data accurately for various types of business reports
• Analyze processes to identify enhancement opportunities in reporting for Accounts Receivable Teams
• Partner with stakeholders to define, build, and implement new reporting utilizing 3rd party software and ERP
• Support month-end, quarter end and year-end processes, including working with internal/external auditors as needed

Reporting Analyst

Artificial Intelligence

• Design and lead cross functional customer-facing engagements to develop and deploy a modern Agentic vision of Agreement Management business processes
• Design, build, and deploy AI enabled workflows and solutions that integrate Docusign AI capabilities including but not limited to, Docusign’s MCP Server and APIs, Docusign Web Forms backed by APIs to third party systems, Custom Extractions, Docusign skills in third party agentic platforms (e.g. Docusign’s integration with Open AI, Claude Cowork, Microsoft CoPilot, Harvey and Legora) and other similar customer Agentic Tech stacks to automate and optimize customer business processes
• Execute deployment 'firsts' to prove out, capture, and productionize new Agentic implementation patterns, repeatable use cases and toolkits
• Run technical demos, trainings, and workshops for technical and non-technical audiences
• Partner directly with customer stakeholders, Docusign product, engineering, success, services and partner team members and third party system integrators to translate open-ended operational business requirements into production level AI enabled business solutions
• Memorialize repeatable deployment strategies and contribute insights and learnings back to Docusign product and engineering teams
• Develop robust data pipelines, containerized microservices, distributed system architectures, and system context management repositories to ensure autonomous AI tools operate accurately and reliably
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Synthesize field learnings, establish repeatable configuration scripts and deployment patterns, and develop cross functional data based recommendations to establish and deliver product consulting toolkits to establish enterprise-deployable implementation guides
• Partner with our Partner Enablement and larger partner organization to equip the partner ecosystem to implement well-architected solutions by contributing repeatable deployment best practices and blueprints
• Evaluate human and AI-generated code critically for correctness, quality, security, performance, and compliance within isolated cloud environments

Lead AI Solutions Delivery Engineer

Account Executive

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Account Executive, Enterprise

Administration

• Oversee all aspects of Docusign’s global equity plans and programs across the award lifecycle, including RSUs, PSUs and ESPP
• Lead and develop Docusign’s stock plan administration team and processes to deliver excellence over the long term
• Build and enhance the tools, technology, integrations, automations and other processes that enable equity compensation at scale for a publicly traded company, including support for audit, IRS, SOX, SEC and other compliance requirements
• Serve as Docusign’s senior equity expert, advising Legal, HR, Finance and other teams as needed
• Support Docusign’s global growth, working with internal partners and external experts to deliver efficient, compliant equity compensation and employee education inside and outside the U.S.
• Work with Corporate Legal, Accounting and other teams to support external disclosures, including Section 16 filings and equity information in Docusign’s 10-Q/K, proxy and other SEC reports
• Ensure accurate equity systems and records, including ownership of Equity Edge platform
• Meet month-, quarter- and year-end reporting and reconciliation requirements timely and accurately
• Coordinate with Payroll, Tax and other teams to ensure accurate and timely tax withholding and reporting
• Oversee annual reporting forms and year-end tax statements required by global tax authorities
• Deliver best-in-class participant self-service and support options for employee participants in RSU, ESPP and other programs
• Design, deliver and evolve employee-facing education and enablement programs, including localized options outside the U.S.
• Assist in review, operation and tracking for 10b5-1 plans

Director, Stock Plan Administration

• Develop and lead key partnerships in the Financial Services ISV partnership segment
• Lead day-to-day management of Financial Services partnerships and define the strategy
• Drive our strategy for management, and recruiting for our Financial Services ISV segment
• Manage cross-functionally within Docusign to drive our ISV partnerships business
• Build go-to-market (GTM) plans and business cases through collaboration with an extended cross-functional team
• Work with Sales to drive the recruiting of new partners and to expand existing partner relationships
• Work with product to understand new ISV requirements and the development of new functionality
• Work with the Docusign marketing team to develop and execute on-demand generation campaigns
• Conduct quarterly business reviews and develop executive relationships with Docusign and partner executives

Partner Account Director, Financial Services ISVs

Analyst

• Focus on maintaining operational alignment and driving continuous process enhancements backed by comprehensive documentation
• Support employees via a ticket system in Service Now, weekly training and Slack
• Quantify time and effort savings from current systems to justify and scope pilots for automation and AI integration while working across platforms to meet CAO targets
• Monitor industry trends to propose strategic updates that enhance the user experience, drive internal adoption, and deliver cost efficiencies for Docusign
• Maintain travel sustainability and budgetary reporting in alignment with company goals
• Identify systemic friction/ bottlenecks in manual processes and lead high-impact automation projects
• Manage and optimize complex month-end reconciliation processes, specifically for large-scale corporate travel card programs (growing from 4 to 18+ active cards), ensuring global compliance and multi-currency accuracy
• Integrate AI tools actively into daily workflows (e.g., drafting communications, meeting summaries, data analysis) to serve as a virtual assistant and identify further opportunities for AI-driven and automation productivity gains
• Formalize organizational mastery into team standards
• Demonstrate Unity and Collaboration by partnering across FP&A, Accounting, and technical experts to align reporting features with budget tracking and strategic needs

Senior Travel & Expense Analyst

• Orchestrate and align cross-functional teams—including solution engineering, customer success, and marketing—to deliver value-driven outcomes and achieve measurable account goals
• Develop and expand multi-threaded relationships across customer organizations, engaging confidently with stakeholders at all levels, including the C-suite
• Identify, qualify, and close new business opportunities within enterprise accounts, with a focus on long-term customer success and retention
• Articulate the unique value of Docusign’s Agreement Cloud and IAM solutions in ways that resonate with each customer’s strategic goals and business drivers
• Manage complex sales cycles, from discovery through negotiation and closure, leveraging structured deal methodologies and data-driven forecasting
• Partner with internal stakeholders across the business to deliver seamless customer experiences and ensure the ongoing health of key enterprise relationships

Account Executive – Enterprise

• Drive success of the company’s goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into assigned accounts in the Federal Civilian territory
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources

Account Executive, Public Sector

• Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach
• Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency
• Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team
• Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency
• Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery
• Oversee day-to-day operations of Workday transactions and requests, managing urgent or sensitive tasks as needed, and troubleshooting inquiries related to processes and systems
• Track and analyze people operations metrics, including efficiency, effectiveness, and compliance
• Manage general HR inquiries and COE requests on policies, benefits, employee data, and verifications leveraging AI and the ServiceNow ticketing system with rigorous commitment to service deadlines and a high customer experience
• Lead ad-hoc projects, process improvements, and documentation for People Operations, Data Management, and HR teams, with increasing responsibility for ownership and maintenance
• Perform additional responsibilities based on business needs

Senior Manager, People Operations

Security Engineer

• Provide expert legal advice to our teams as it relates to managing cybersecurity risks and compliance with global cybersecurity laws and regulations
• Provide legal guidance on regulatory, third-party, and internal security audits, and work with teams to scope and perform periodic security hygiene assessments, mitigation, and remediation
• Help enhance Docusign’s data governance posture, including data governance operations and documentation, employee training on data governance and security obligations, promoting a culture of awareness and compliance throughout the organization, policy enforcement, data compliance program monitoring and auditing, and third-party risk assessment
• Collaborate with the global legal team to align security and data practices across the company, ensuring a unified approach to data protection
• Support building and improving incident detection and response processes
• Provide support and counsel during cybersecurity-related investigations and the response to data incidents, including breach notification and mitigation strategies, to minimize impact and maintain trust
• Remain up-to-date on relevant data security laws and regulations, industry approaches to data governance program management, and on data compliance and security technological developments, threat vectors, and evolving industry standards to provide solutions to complex issues
• Help prepare board and executive presentations, regulatory filings, and other legal disclosures to ensure accuracy and completeness of cybersecurity representations
• Support global AI governance, helping the business teams continue innovating responsibly

Senior Legal Counsel, Cybersecurity

• Produce social content across the content-driven platforms (YouTube and IG to start), with a clear understanding of what performs where and why.
• Audit and reimagine social and communications workflows through the lens of GEO — ensuring content is structured, distributed, and formatted to be discovered and cited by AI-driven search and answer engines.
• Build and manage a social content pipeline leveraging AI-native tools when appropriate: from ideation and scripting through production, editing, scheduling, and performance analysis.
• Evaluate, pilot, and implement AI tooling across the full content lifecycle — not just for social, but across communications, content marketing, and editorial functions.
• Build durable systems — playbooks, templates, governance frameworks, and training — so the team can produce at scale without the quality or consistency slipping.
• Serve as the team's internal authority on the AI landscape: what's production-ready, what's coming, and what requires us to change how we work now.

Head of Communications – AI Systems, Social Production

Account Manager

• Own and implement win/win negotiation strategies for a high quantity of renewals that improve contract value while protecting and enhancing customer trust
• Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Leverage customer data and behavior to assess the health of each renewal

Customer Success Account Manager

• Own and execute a portfolio of partners renewal contracts within your assigned territory, ensuring timely and predictable outcomes
• Implement win/win negotiation strategies that protect customer trust while driving incremental contract value
• Maintain a clear and accurate rolling forecast of channel renewal opportunities
• Identify and proactively mitigate financial attrition through data-driven insights and customer engagement
• Partner with External channels, Account Executives and Customer Success Managers to identify and qualify expansion opportunities at the point of renewal
• Contribute to account strategy by providing insights on customer trends, competitive dynamics, and adoption challenges
• Work cross-functionally with teams such as Pricing, Legal, RevOps, and Product Management to ensure renewal success and alignment with company objectives
• Ensure CRM accuracy, data hygiene, and forecasting discipline across all opportunities
• Leverage customer data and usage insights to assess renewal health and prioritize actions
• Follow internal best practices for opportunity management, quoting, and reporting

Senior People Operations Coordinator

Reporting Analyst

Lead AI Solutions Delivery Engineer

Account Executive, Enterprise

Director, Stock Plan Administration

Partner Account Director, Financial Services ISVs

Senior Travel & Expense Analyst

Account Executive – Enterprise

Account Executive, Public Sector

Senior Manager, People Operations

Senior Legal Counsel, Cybersecurity

Account Executive, Enterprise

Head of Communications – AI Systems, Social Production

Customer Success Account Manager

Customer Success Account Manager, Channel