Docusign

Account Executive

• Find, run and close sales opportunities for net new logos in Enterprise accounts
• Expand existing Docusign footprint within Enterprise customer accounts
• Drive success of the company's goals and objectives through achieving individual sales quotas
• Develop and negotiate enterprise level proposals and contracts
• Craft and deliver customized sales presentations and product demonstrations, by phone and via online demo
• Forecast sales activity and revenue accurately through proper use of sales tools
• Collaborate effectively and engage various cross functional teams, both internal and external

Account Executive, Public Sector – Small Government

• Drive success of the company's goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Consultants, Customer Success Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Account Executive, Commercial Sales

• Drive success of the company's goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Senior Account Executive, Commercial Sales

Ecommerce

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

Security Engineer

• Provide expert legal advice to cross-functional teams as it relates to managing cybersecurity risks and compliance with global cybersecurity laws and regulations
• Provide legal guidance on regulatory, third-party, and internal security audits, and participate in cross-functional workstreams to scope and perform periodic security hygiene assessments, mitigation, and remediation
• Help enhance Docusign's data governance posture, including operations and documentation, employee training and security obligations, promoting a culture of awareness and compliance throughout the organization, policy monitoring, audit, and enforcement, and third-party risk assessments
• Collaborate with the global legal team to align security and data practices across the company, ensuring a unified approach to data protection
• Support building and improving holistic incident detection and response processes
• Provide support and counsel during cybersecurity-related investigations and the response to data incidents, including incident notification and mitigation strategies, to minimize impact and maintain customer trust
• Remain up-to-date on relevant data security laws and regulations, industry approaches to data governance program management, and on data compliance and security technological developments, threat vectors, and evolving industry standards to provide solutions to complex issues
• Help support thought leadership, prepare board and executive presentations, regulatory filings, and other legal disclosures to ensure accuracy and completeness of cybersecurity representations
• Support global AI governance, helping the business teams continue responsible innovation efforts

Lead Counsel, Cybersecurity

Consultant

• Consult and guide customers with understanding business and organisational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations)
• Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes
• Provide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments.
• Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern Docusign platform including end-to-end process maps with ROI versus Complexity charted
• Demonstrate superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Achieve Professional Services financial results while maintaining high customer satisfaction
• Demonstrate comfort in presenting to C suite executives

Digital Transformation Consultant

Account Manager

• Prevent risk and drive growth in our top customers through early engagement, driving value, engaging with key collaborators and mapping our customers to our executives as measured by renewal outcomes
• Achieve financial and strategic revenue, bookings and billings targets
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, up to and including Executive Engagement
• Own and implement win/win negotiation strategies for Docusign's strategic renewals while protecting and enhancing customer trust
• Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives
• Be accountable for the full adoption strategy, using key partners across the Docusign ecosystem to deliver comprehensive paths for success
• Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns
• Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
• Discuss and advise on core functionality and features beyond the fundamentals, and be able to effectively communicate the art of what is possible
• Act as a Docusign expert for our customers, identifying process gaps and coordinating with Docusign resources to ensure successful adoption and deployment
• Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
• Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign
• Travel occasionally to build customer relationships and improve overall partnership, up to 10%
• Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting

Strategic Customer Success Account Manager

Accounts Receivable

• Responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes
• Own customer collections accounts in North America and create streamlined processes through automation
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Senior Accounts Receivable Analyst

General Counsel

• Advise and support Docusign Human Resources and business partners on employment-law related matters in Docusign's North America offices, and other global locations as assigned, including hiring, performance management, terminations, discrimination, harassment, accommodations, leaves of absence, wage and hour issues, incentive compensation, benefits (including plan design, implementation, administration and communications), employee investigations, restructuring initiatives and corporate development (M&A) activity
• Monitor new laws, regulations and decisions affecting the substantive legal areas above and provide strategic advice to the Legal team
• Draft and negotiate offer letters and employment-related agreements, including severance, separation, restrictive covenant, retention and other employment-related agreements; draft employee-facing policies, handbooks and other resources
• Assist in designing and leading training events on employment law and benefits matters
• Manage pre-filing demands, including investigating claims, communicating with opposing counsel and negotiating resolution
• Draft and/or review pre-litigation and litigation documents, including correspondence with opposing counsel, pleadings and mediation/arbitration statements
• Manage outside counsel handling both employment and non-employment litigation, including management of budgets, directing litigation strategy, and reviewing pleadings and other documents
• Support employment-related aspects of mergers, acquisitions, strategic investments and divestitures, including due diligence and related integration efforts
• Provide advice and counsel on day-to-day issues as well as strategic and systemic initiatives
• Respond to attorney demand letters and agency matters, including government-initiated inquiries and audits
• Participate in the Legal department and team related projects, as assigned

Senior Counsel, Employment & Litigation

Technical Account Manager

• Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals
• Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities
• Serve as the customer's expert advisor on configuring Agentic solutions within and alongside Docusign IAM
• Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality
• Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product roadmap and matching future capabilities to customer use cases
• Synthesize system telemetry, ticket trends, and operational data, applying predictive models to convert isolated symptoms and systemic risk patterns into formalized success programs that safeguard customer value and renewal cycles
• Proactively evaluate and develop optimization plans for third-party and custom API integration
• Maintain comprehensive, data-informed technical customer profiles to track architectural health, integration points, and overall supportability
• Provide authoritative leadership during critical service disruptions, coordinating internal technical teams, facilitating rapid resolution, and overseeing post-incident improvement plans
• Provide high-touch, consolidated risk management during high-stakes customer windows, inclusive of onboarding, live cutovers, major migrations and renewal windows
• Participate in strategic internal projects under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization
• Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift
• Travel as necessary to deepen client relationships (approx 20%)

Senior Technical Account Manager, TAM

• Analyze information and communicate to supervisor as needed to deter mine next course of action
• Own customer collections accounts in North America and create streamlined processes through automation
• Provide timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customer, sales and management to resolve various issues
• Manage refunds, account adjustments and write offs in accordance with company policies
• Reconcile customer accounts
• Maintain detailed records of interactions with customers including follow up dates and next steps
• Identify resolution of larger scale issues which are negatively impacting customer experience
• Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
• Perform other duties as assigned

Accounts Receivable Analyst

People Operations

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors
• Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems
• Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience
• Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities
• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding
• Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish
• Create and maintain physical onsite and electronic employee files
• Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy
• Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes
• Maintain and assist with the timely tracking of various recruiting processes
• Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS
• Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team
• Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Senior People Operations Coordinator

Business Intelligence Analyst

• Create and maintain weekly, monthly and quarterly key metrics to support worldwide collection team
• Streamline reporting which provide insight into key data points; supporting various areas in reaching their goals through analysis
• Communicate results of data analysis in written and verbal form to leadership
• Analyze and collect data accurately for various types of business reports
• Analyze processes to identify enhancement opportunities in reporting for Accounts Receivable Teams
• Partner with stakeholders to define, build, and implement new reporting utilizing 3rd party software and ERP
• Support month-end, quarter end and year-end processes, including working with internal/external auditors as needed

Reporting Analyst

Artificial Intelligence

• Design and lead cross functional customer-facing engagements to develop and deploy a modern Agentic vision of Agreement Management business processes
• Design, build, and deploy AI enabled workflows and solutions that integrate Docusign AI capabilities including but not limited to, Docusign’s MCP Server and APIs, Docusign Web Forms backed by APIs to third party systems, Custom Extractions, Docusign skills in third party agentic platforms (e.g. Docusign’s integration with Open AI, Claude Cowork, Microsoft CoPilot, Harvey and Legora) and other similar customer Agentic Tech stacks to automate and optimize customer business processes
• Execute deployment 'firsts' to prove out, capture, and productionize new Agentic implementation patterns, repeatable use cases and toolkits
• Run technical demos, trainings, and workshops for technical and non-technical audiences
• Partner directly with customer stakeholders, Docusign product, engineering, success, services and partner team members and third party system integrators to translate open-ended operational business requirements into production level AI enabled business solutions
• Memorialize repeatable deployment strategies and contribute insights and learnings back to Docusign product and engineering teams
• Develop robust data pipelines, containerized microservices, distributed system architectures, and system context management repositories to ensure autonomous AI tools operate accurately and reliably
• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks
• Synthesize field learnings, establish repeatable configuration scripts and deployment patterns, and develop cross functional data based recommendations to establish and deliver product consulting toolkits to establish enterprise-deployable implementation guides
• Partner with our Partner Enablement and larger partner organization to equip the partner ecosystem to implement well-architected solutions by contributing repeatable deployment best practices and blueprints
• Evaluate human and AI-generated code critically for correctness, quality, security, performance, and compliance within isolated cloud environments

Account Executive, Public Sector – Small Government

Account Executive, Commercial Sales

Senior Account Executive, Commercial Sales

Principal Technical Program Manager, Digital Experience – Innovation

Lead Counsel, Cybersecurity

Digital Transformation Consultant

Strategic Customer Success Account Manager

Senior Accounts Receivable Analyst

Senior Counsel, Employment & Litigation

Senior Account Executive, Commercial Sales

Senior Technical Account Manager, TAM

Accounts Receivable Analyst

Senior People Operations Coordinator

Reporting Analyst

Lead AI Solutions Delivery Engineer