Docusign

Account Executive

• Drive success of the company’s goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into assigned accounts in the Federal Civilian territory
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solution Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Federal Account Executive, Strategic Enterprise

Data Scientist

• Lead identification and prioritization of high-impact automation opportunities across quote-to-cash, moving beyond task-based automation to end-to-end process transformation
• Own the Revenue and AR automation intake and roadmap, including problem definition, requirements, and success metrics
• Partner with the RPA team and Accounting Operations to design solutions and drive UAT, deployment readiness, and adoption for Revenue and AR
• Build, troubleshoot, and optimize complex Alteryx Designer workflows
• Publish and maintain owned workflows on Alteryx Server, including scheduling, monitoring, documentation, and versioning
• Ensure automated solutions maintain audit trails and align with SOX and internal control requirements
• Collaborate with Business Transformation to design the reconciliation, validation, and monitoring of financial data within Snowflake
• Design and maintain Tableau dashboards providing visibility into revenue, billing, and accounts receivable performance
• Train and mentor new Alteryx users within the CAO organization and promote workflow standards and best practices
• Execute ad hoc analyses and projects independently

Revenue Automation Lead

Manager

• Own and implement win/win negotiation strategies for a high quantity of renewals that improve contract value while protecting and enhancing customer trust
• Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Leverage customer data and behavior to assess the health of each renewal.

Senior Renewal Manager

Customer Success Manager

• Conduct 1-to-1 customer engagements focused on product adoption, value realization, and satisfaction
• Prepare for meetings using customer goals, usage data, and support history
• Follow defined success plans and frameworks to guide customers toward adoption milestones and retention drivers
• Use consultative techniques to align Docusign solutions with customer goals, pain points, and industry-specific use cases
• Identify growth opportunities and recommend feature adoption paths that support long-term business objectives
• Influence renewal readiness by driving successful product usage and showcasing best practices
• Collaborate with Product, Support, Renewals, and Sales to ensure a seamless, coordinated customer experience
• Escalate blockers or recurring issues to senior team members and functional leads as needed
• Maintain accurate engagement records and follow-ups in Salesforce and Gainsight. Consistently meet performance targets related to engagement volume, CSAT, and adoption outcomes
• Build trust through clear, responsive communication and product expertise
• Promote use of self-service resources and advocate for follow-up sessions to drive deeper adoption
• Maintain strong product knowledge and stay informed on relevant customer industries and challenges
• Support or lead product showcase sessions and webinars to promote advanced features and use cases

Associate CSM

Product Specialist

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
• Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Product Consultant

Solutions Engineer

• Collaborate with the Enterprise Solutions Consulting and Field Sales teams to cultivate and secure net-new business within an assigned territory and targeted accounts
• Uncover, comprehend, and document complex business challenges, processes, and enterprise architecture
• Engage in meaningful business and technical conversations, sharing industry insights with key stakeholders from all levels and business units within large enterprise organizations
• Establish technical credibility and build confidence in recommended solutions leveraging your product expertise, custom product demonstrations, technical Q&A, business process diagrams, and product roadmap discussions
• Articulate selected recommendations and the business value they provide to diverse audiences
• Work collaboratively with sales partners and other internal teams to provide a world class buying experience
• Understand the Contract Lifecycle Management space
• Demo and sell based on value selling methodologies defined by the company

Principal Solution Engineer

General Counsel

• Serve as the primary personality for Contract Nerds
• Host our webinars, lead live community events, and represent the brand on social media platforms
• Curate, coordinate, and host monthly accredited CLE webinars which includes sourcing high-caliber speakers, developing the webinar content, managing their preparation, and—most importantly—having the substantive contracting expertise to step in and lead the session if a speaker falls through
• Maintain a high-visibility presence on LinkedIn
• Post content that drives engagement, promotes upcoming events, and reinforces Contract Nerds as the premier destination for legal and contracting professionals
• Leverage your professional network to recruit top-tier guest authors for the blog and expert speakers for events, ensuring the content remains "aspirational" and highly practical
• Collaborate with Docusign to evolve the community strategy and eventually help identify and mentor future "faces" of the brand as the community scales
• Lead the operations and strategic direction of the overall program, both internally within Docusign and externally across community members, council members, and vendors with marketing, webinar, event planning, and social media support
• Drive deal velocity in support of Docusign's Go-To-Market team, transforming the way the team handles MSAs and related order forms, statements of work, partnership agreements, NDAs and other agreements, ensuring alignment with Docusign's business objectives and risk profile
• Strengthen and optimize the contracting process for scalable impact – work cross functionally and use AI to design smart processes, workflows, playbooks, templates, and GTM collateral
• Fundamentally change how in-house legal work is done in the era of AI

Senior Strategic Commercial Counsel, Community Lead

Program Manager

• Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
• Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
• Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
• Define and manage program governance, KPIs, success metrics, and reporting cadence
• Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
• Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
• Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
• Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
• Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

Partner Program Manager, Service Track

• Partner cross-functionally with global Sales, Product, and Marketing to architect regional expansion that is as resilient as it is rapid
• Embed as a trusted regional partner, ensuring integrity is natively integrated into the commercial lifecycle
• Translate complex regional requirements (Trade, Anti-Corruption, Public Sector) into proactive, actionable business strategies
• Scale the Everyday Integrity Coaches program, facilitating high-energy enablement and fostering a transparent listen-up environment
• Support the operation and effectiveness of core workflows (Due Diligence, COI, Export) and design new ones with a relentless focus on frictionless user experience
• Apply behavioral science to redesign systems, making the ethical path the path of least resistance
• Leverage emerging technology daily, including Docusign’s own Intelligent Agreement Management (IAM) platform, AI tools, and data analytics to modernize compliance controls and provide real-time risk insights at scale
• Command the stage, the screen, and the page. You’ll transform dense risk concepts into sleek creative assets and enablement tools that empower our business clients and simplify the right decision
• Champion the idea that a well-designed integrity program is a competitive advantage and a cornerstone of a trustworthy brand

Senior Legal Counsel

• Orchestrate and align cross-functional teams—including solution engineering, customer success, and marketing—to deliver value-driven outcomes and achieve measurable account goals
• Develop and expand multi-threaded relationships across customer organizations, engaging confidently with stakeholders at all levels, including the C-suite
• Identify, qualify, and close new business opportunities within enterprise accounts, with a focus on long-term customer success and retention
• Articulate the unique value of Docusign’s Agreement Cloud and IAM solutions in ways that resonate with each customer’s strategic goals and business drivers
• Manage complex sales cycles, from discovery through negotiation and closure, leveraging structured deal methodologies and data-driven forecasting
• Partner with internal stakeholders across the business to deliver seamless customer experiences and ensure the ongoing health of key enterprise relationships

Account Executive, Strategic Enterprise

Director

• Drive the development of product features to provide for the security, trust, and safety of the Docusign platform
• Design and execute the organization’s trust and safety strategies, focusing on proactive risk reduction through secure software development
• Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement
• Lead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts
• Develop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patterns
• Oversee the investigation and response to platform abuse and fraud
• Collaborate with AI/ML teams and supporting vendors to implement secure model development practices
• Serve as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety matters

Director, Trust & Safety

Consultant

• Value Consultants use business strategy and data analysis to influence a customer’s buying decision, and increase value selling across our go-to-market.
• Through leading strategy workshops, business discovery, data modeling, and creating compelling narratives, the Value Consultant (VC) works with customers to capture the heart of their business priorities and the impact of solving their challenges.
• VCs don’t just calculate ROI, they are strategic thought leaders who influence the entire customer lifecycle from presales to postsales.
• Partner with the account team and customers to build collaborative Account Strategies, Business Cases, and Value Realization studies
• Synthesize customer research and discovery data into clear, persuasive stories that drive action in stakeholders
• Collaborate with internal teams to do what’s best for our customers
• Work with sales leaders on territory planning, go-to-market strategies, and field enablement.

Value Consultant

• Oversee quarterly and annual global provision calculations and disclosure under ASC 740
• Manage preparation and filing of US federal and state tax returns
• Lead internal cash tax and effective tax rate forecasting processes
• Analyze and effectively communicate global income tax results, including impacts of legislative changes, uncertain tax positions, return-to-provision adjustments, and significant transactions
• Prepare and review complex federal tax calculations and technical documentation ensuring accuracy and adherence to federal tax law
• Maintain and enhance documentation, internal workpapers, and support for external audit and SOX 404 compliance
• Identify and implement improvements in systems, tools, and processes to drive accuracy and efficiency
• Collaborate extensively as a strategic liaison across Accounting, Finance, Legal, Internal Audit, Treasury and cross-functional Tax teams to ensure accurate reporting and support business objectives
• Manage a high performing team, focused on leading effective operations and coaching, mentoring and developing talent

Senior Tax Manager

• Lead a high-performing team responsible for the post-sale customer lifecycle
• Oversee a large team of professional individual contributors charged with driving product adoption and business value realization for enterprise customers
• Translate functional OKRs into clear, scalable projects and roadmaps
• Anticipate risks and shifts, ensuring smooth execution while leading cross-functional teams
• Shape cross-functional strategies and align multiple teams toward shared objectives
• Foster a culture of problem-solving and normalizing debate
• Collaborate with Sales, Product, and Engineering to maximize customer investment

Senior Manager, Customer Success Management

Recruitment

• Act as a consultative partner to Sales Leadership, providing real-time market intelligence, talent mapping, and diversity insights to influence hiring decisions and headcount planning
• Own the end-to-end recruitment lifecycle for high-impact Sales roles (including AE, SE, and Leadership), from initial discovery sessions to complex offer negotiations and closing
• Identify bottlenecks in the hiring funnel and leverage TA metrics to drive continuous improvements in Time-to-Hire, Quality-of-Hire, and Diversity Slate health
• Build deep, diverse talent benches through creative outbound sourcing, networking, and industry-specific research for both current and future expansion needs
• Deliver a positive candidate experience that mirrors the Docusign brand, ensuring every applicant—regardless of outcome—becomes a brand advocate
• Navigate the closing ecosystem by collaborating seamlessly with HRBPs, Compensation, Legal, and Immigration teams to build competitive, equitable, and compliant offer packages
• Partner with Marketing to amplify our Sales value proposition, helping to position Docusign as the premier destination for top-tier SaaS sales talent globally