Accounts Receivable Analyst

Docusign

Accounts Receivable Analyst handling collections and disputes for North America at DocuSign. Streamlining processes and maintaining customer relations in a remote capacity.

Posted 6/12/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $41 per hourWebsite

Tech Stack

Tools & technologies

ERPOracleSQLVBA

About the role

Key responsibilities & impact

Analyze information and communicate to supervisor as needed to deter mine next course of action
Own customer collections accounts in North America and create streamlined processes through automation
Provide timely resolution of past due and disputed items with customers to ensure continued relationship
Collaborate with customer, sales and management to resolve various issues
Manage refunds, account adjustments and write offs in accordance with company policies
Reconcile customer accounts
Maintain detailed records of interactions with customers including follow up dates and next steps
Identify resolution of larger scale issues which are negatively impacting customer experience
Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
Perform other duties as assigned

Requirements

What you’ll need

2+ years collection experience
Experience with Salesforce or CRM
Experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
Strong problem-solving skills and ability to maintain confidential financial files
Excellent verbal and written communication skills
Fluency in Spanish and English in speaking and writing
Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
Sense of urgency in delivery and prioritization of tasks
Proven history of successful dispute reconciliation/troubleshooting
Ability to identify root cause issues, offer possible solutions and/or next course of action through data analysis
Experience working in a public company
Knowledge of collection principles with ability to reconcile credits & debits
Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
Experience working in fast-paced, high volume, high growth atmosphere
Experience with Oracle or large ERP
Knowledge of standard software
BA/BS degree

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collection experiencedata analysisdispute reconciliationtroubleshootingreconciliation of credits and debitsSQLVBAExcelAccessOracle

Soft Skills

problem-solvingverbal communicationwritten communicationnegotiationtrust buildingsense of urgencycollaborationcustomer serviceteam playerprioritization