Senior People Operations Coordinator

Docusign

Sr. People Operations Coordinator at DocuSign managing HR processes and ensuring employee satisfaction.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors
Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems
Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience
Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities
Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding
Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish
Create and maintain physical onsite and electronic employee files
Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy
Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes
Maintain and assist with the timely tracking of various recruiting processes
Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS
Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team
Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Requirements

What you’ll need

Bachelor's degree or experience in the HR related field
3+ years of HR or Recruiting related work experience in a high growth organization
Experience with Brazil and Mexico employment requirements, policy, and procedures
Experience with Workday or other HCM Systems
Experience with ServiceNow HR Ticketing system
Strong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)
Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus
Excellent attention to details and interpersonal skills
Ability to think outside of the box and work in a fast paced, high volume environment
Ability to exercise sound judgment and discretion, maintaining confidentiality when required

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR policiesemployee data managementonboarding processesbackground checksdata accuracysystem configuration testingad hoc reportingiCIMS ATSWorkdayServiceNow

Soft Skills

interpersonal skillsattention to detailindependent workproblem-solvingjudgmentdiscretionemployee service focusadaptabilitycommunicationteam collaboration

Certifications

Bachelor's degree in HR or related field