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About the role
Key responsibilities & impact- Consult and guide customers with understanding business and organisational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations)
- Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes
- Provide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments.
- Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern Docusign platform including end-to-end process maps with ROI versus Complexity charted
- Demonstrate superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
- Achieve Professional Services financial results while maintaining high customer satisfaction
- Demonstrate comfort in presenting to C suite executives
Requirements
What you’ll need- Basic BA/BS degree
- 8+ years experience in a business and technical consultative role with executive level interaction
- 8+ years external customer facing experience
- Experience in the financial industry
- Preferred Master's degree or equivalent
- Excellent at articulating vision and planning execution of projects
- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally, unprecedented
- Technical background, infrastructure or development experience
- Large scale PM experience
- Experience working in a matrixed organization and with cross functional teams to achieve company and departmental objectives
- Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
- Experience managing enterprise projects with a SaaS background
- Understanding of financial models and articulating value and ROI to stakeholders
- Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AnalysisTechnical ConsultingProject Execution PlanningROI AnalysisProcess MappingInfrastructure ExperienceDevelopment ExperienceStakeholder EngagementCustomer Insights AnalysisLegacy Systems Analysis
Soft Skills
Superior Communication SkillsProblem SolvingCustomer Satisfaction FocusExecutive Presentation SkillsCross-Functional Collaboration
Certifications
Bachelor's DegreeMaster's Degree (Preferred)