Senior Accounts Receivable Analyst

Docusign

Sr. Accounts Receivable Analyst managing customer collections and disputes while collaborating with internal and external customers at DocuSign.

Posted 6/24/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $30 - $47 per hourWebsite

Tech Stack

Tools & technologies

ERPOracleSQLVBA

About the role

Key responsibilities & impact

Responsible for daily contact with our internal/external customers, collecting receivables and reconciling disputes
Own customer collections accounts in North America and create streamlined processes through automation
Provide timely resolution of past due and disputed items with customers to ensure continued relationship
Collaborate with customer, sales and management to resolve various issues
Manage refunds, account adjustments and write offs in accordance with company policies
Reconcile customer accounts
Maintain detailed records of interactions with customers including follow up dates and next steps
Identify resolution of larger scale issues which are negatively impacting customer experience
Manage 3rd Party Collections and Bankruptcy in accordance with company procedures
Perform other duties as assigned

Requirements

What you’ll need

4+ years collection experience
Experience with Salesforce or CRM
Experience working with MS Office Suite including Excel, Access, Oracle, Essbase, SQL and VBA skills
Fluency in Spanish and English in speaking and writing
Excellent negotiation skills, ability to gain trust and confidence with customers, management and peers
Proven history of successful dispute reconciliation/troubleshooting
Experience working in a public company
Knowledge of collection principles with ability to reconcile credits & debits
Experience with Oracle or large ERP

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collection experiencedispute reconciliationtroubleshootingSQLVBAExcelAccessOracleEssbaseCRM

Soft Skills

negotiation skillstrust buildingcustomer relationship managementcollaborationproblem solvingcommunicationattention to detailorganizational skillsfollow-upadaptability