Senior Technical Account Manager, TAM

Docusign

Technical Account Manager providing strategic, data-driven technical solutions for enterprise customers at DocuSign. Championing best practices and driving growth opportunities in a remote role.

Posted 6/19/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $93,000 - $127,400 per yearWebsite

Tech Stack

Tools & technologies

GoJavaScriptjQueryPHPPython

About the role

Key responsibilities & impact

Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals
Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities
Serve as the customer's expert advisor on configuring Agentic solutions within and alongside Docusign IAM
Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality
Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product roadmap and matching future capabilities to customer use cases
Synthesize system telemetry, ticket trends, and operational data, applying predictive models to convert isolated symptoms and systemic risk patterns into formalized success programs that safeguard customer value and renewal cycles
Proactively evaluate and develop optimization plans for third-party and custom API integration
Maintain comprehensive, data-informed technical customer profiles to track architectural health, integration points, and overall supportability
Provide authoritative leadership during critical service disruptions, coordinating internal technical teams, facilitating rapid resolution, and overseeing post-incident improvement plans
Provide high-touch, consolidated risk management during high-stakes customer windows, inclusive of onboarding, live cutovers, major migrations and renewal windows
Participate in strategic internal projects under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization
Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift
Travel as necessary to deepen client relationships (approx 20%)

Requirements

What you’ll need

Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline, OR extensive equivalent experience in customer-facing technical management roles
5+ years of enterprise SaaS troubleshooting, technical account management, or technical consulting experience
Experience with modern markup and programming languages (e.g., XML, C#, Python, PHP, JavaScript/jQuery) and diagnosing web-based environments (HTTP, JSON, IIS, HTML, CSS)
Experience with network and log analysis tools (e.g., Wireshark, Fiddler, Charles Proxy, browser developer tools)
Experience building deep, productive partnerships with major enterprise accounts and cross-functional technical teams
Fluency in English.

Benefits

Comp & perks

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS troubleshootingtechnical account managementtechnical consultingXMLC#PythonPHPJavaScriptHTTPJSON

Soft Skills

strategic advisorcustomer advocacychange managementleadershiprisk managementrelationship buildingcommunicationproblem-solvingcollaborationflexibility