Manager, International Account Management – North America Market

Docusign

Manager of Account Management overseeing renewal sales for Docusign in Brazil. Leading a team to ensure client satisfaction and revenue retention in a SaaS environment.

Posted 4/22/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Meet or exceed maintenance and cloud sales objectives and quotas
Develop a renewal strategy and plan to retain and grow assigned business
Review metrics to help identify and close open and up-sell opportunities
Manage a team of renewal specialists to ensure goals are being met and business followed up on
Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets
Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
Negotiate terms that result in favorable outcomes for both Docusign and clients
Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
Liaise cross-functional teams in a professional manner to ensure effective collaboration
Drive client partnerships by successfully calling on high-level executives and strategic thinkers, as well as working across all levels within an organization to ensure a win for the company
Identify trends and opportunities to improve the Renewals team’s internal processes
Maintain accurate records of all activities in the CRM system (SalesForce.com)

Requirements

What you’ll need

2+ years of experience in renewal management, consultative sales and /or business consulting
2+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
2+ years of experience leading teams
Fluency in English to report and operate in an international market
BS/BA degree
Preferred Experience within a SaaS model
Familiarity with CRM tools, specifically, Salesforce.com, etc
Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
Strong capacity for engagement and mastery across areas
Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
Strong experience in forecast and result management (churn)
Strong experience in people management and leadership skills
Experience in Process Management
Willingness and ability to travel as necessary
Proficiency in Spanish.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal managementconsultative salessales methodologiesnegotiationforecast managementprocess managementbusiness optimization

Soft Skills

team leadershipcommunicationengagementcollaborationproblem-solving

Certifications

BS/BA degree