Provisioning Support Engineer, German & English Speaking

Docusign

Provisioning Support Engineer acting as a technical advisor and supporting customers within the Docusign Agreement Cloud. Utilizing AI-driven tools for troubleshooting and enhancing customer experience.

Posted 4/22/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Provide exceptional end-to-end support for issues related to account upgrades, provisioning, and the Provisioning Asset Group (PAG)
Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to resolve escalated cases
Own customer issues via engineering interface to resolve technical bugs
Utilize a broad technical toolkit including Salesforce, Jira, SQL, and internal Docusign logging systems
Promote Docusign products and services through consultative evaluation
Partner with cross-functional teams to ensure alignment on customer success plans

Requirements

What you’ll need

Bachelor of Science degree in Computer Science, Engineering, or related technical discipline
5+ years of SaaS network troubleshooting experience in a Technical Support or Network Operations Center (NOC) capacity
Experience utilizing AI-assisted troubleshooting tools or automated log analysis
English and German language fluency
Experience as a Subject Matter Expert for multiple disciplines across Docusign technologies
1+ years’ experience as a Support Expert specializing in Docusign technologies and Contract Lifecycle Management (CLM) workflows
Familiarity with Cloud Services architecture
Expertise analyzing and troubleshooting using internal logging tools and SQL
Technical writing skills and organizational capabilities

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingSQLtechnical supportnetwork operationsAI-assisted troubleshootingautomated log analysistechnical writingCloud Services architectureContract Lifecycle ManagementDocusign technologies

Soft Skills

organizational capabilitiesconsultative evaluationcustomer successcross-functional collaboration