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About the role
Key responsibilities & impact- Provide exceptional end-to-end support for account upgrades, provisioning, and the Provisioning Asset Group (PAG)
- Utilize AI-driven tools for technical issue resolution
- Collaborate with cross-functional teams for customer success
- Deliver technical training and documentation
Requirements
What you’ll need- Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
- 5+ years of SaaS network troubleshooting experience in a Technical Support or Network Operations Center (NOC) capacity
- Experience utilizing AI-assisted troubleshooting tools or automated log analysis
- English and German language fluency
- Subject Matter Expert experience on Docusign technologies
Benefits
Comp & perks- Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities
- Commitment to building trust and ensuring equal opportunities for team members
- Technical training and documentation for internal teams and customers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS network troubleshootingtechnical supportnetwork operations centerAI-assisted troubleshooting toolsautomated log analysisDocusign technologies
Soft Skills
collaborationcustomer successtechnical trainingdocumentation
Certifications
Bachelor of Science degree