Head of Department

• Manage the Credit and Collections & Recovery teams.
• Deliver timely, commercially balanced credit recommendations within stated credit parameters.
• Make credit decisions within the role’s authority level.
• Lead the Credit team and ensure smooth operation of the credit approval process.
• Ensure customer credit applications are reviewed according to company risk appetite and credit policies.
• Prepare credit application reports for senior risk officers and the risk committee.
• Write high-quality credit applications and reviews for larger exposures.
• Oversee Collections and Recoveries, manage difficult cases, and minimize overdue debts.
• Apply European Banking Authority definitions and procedures relating to default obligations.
• Initiate and support development of automated decisioning models.
• Support fraud awareness and training.
• Oversee the Risk Control Framework for Credit, C&R, and broader risk areas.
• Oversee portfolio performance and implement proactive collection strategies.
• Support management and monitoring of the Commercial Finance portfolio and credit lines.
• Minimize operational incidents.
• Oversee and manage the DLL Ireland portfolio and regular portfolio-quality reporting.
• Represent Risk in local credit and risk committees.
• Support onboarding of new vendor/supplier programs from a Risk and Credit perspective.
• Ensure transaction-level regulatory compliance, including the Consumer Protection Code and SME Regulations.
• Guide wider Operations and Commercial teams.
• Complete or review annual large exposure reviews, including scoring, rating, and annual re-ratings.
• Support process improvement using a lean approach.

Head of Credit & C&R

Recruitment

• Support end-to-end recruitment for junior- and mid-level positions in Brazil and Latin America.
• Partner with hiring managers to understand requirements, team needs, and ideal candidate profiles.
• Use sourcing tools, social media, networking, and market knowledge to build and maintain talent pipelines.
• Serve as a point of contact for candidates and hiring managers, ensuring a smooth and positive recruitment experience.
• Advise hiring managers on interviewing, selection approaches, and candidate assessment.
• Build relationships with leaders and stakeholders across different areas of the business.
• Facilitate training on interviewing techniques and support managers in developing effective hiring practices.
• Support a welcoming, high-quality onboarding experience.
• Support background check processes and administrative hiring activities.
• Continuously improve the experience of candidates and hiring managers.
• Ensure the planning and execution of internship, apprenticeship, and other talent programs and projects.
• Develop partnerships with universities, recruitment consultancies, and local partners.
• Participate in career fairs and employer branding initiatives.
• Collaborate with Americas and Global Talent Acquisition teams on HR, diversity, and process improvement projects.
• Contribute to HR policies and compliance with regional requirements.
• Identify opportunities for improvement and support continuous improvement initiatives in recruitment.

Junior Talent Acquisition Specialist – Affirmative Action Position for People with Disabilities (PwD)

Payroll

• Manage end-to-end payroll processing for Ireland and provide support to payroll across countries, e.g. UK
• Maintain accurate payroll records and ensure compliance with local statutory requirements
• Reconcile payroll reports and resolve discrepancies promptly and professionally
• Support internal and external audits with accurate documentation and reporting
• Assist in payroll system upgrades, implementations, and process improvements
• Provide timely and effective support to employees on payroll-related queries
• Work closely with the payroll vendor, HR teams, and Finance to ensure accurate, compliant, and timely payroll processing
• Contribute to payroll transitions and process improvement initiatives

Payroll Specialist

Accounts Receivable

• Complete retail and wholesale payment postings, payment investigations, corrections, and fee adjustments
• Ensure lease and loan contract payments are accurately posted according to compliance, system, and authority matrix requirements
• Manage assigned Lockbox/Cheque payments, including coding and investigation
• Apply payments to the proper contracts daily and route unidentified payments to Unapplied Suspense
• Manage assigned EFT/Wire payments, including coding and investigation
• Manage assigned pre-authorized payments (PAPP/ACH), including returned payment postings
• Maintain proper records and follow policies, procedures, and internal controls
• Ensure cash adjustments, transfers, one-offs, and contras are properly authorized and accurate
• Manage internal requests for payment transfers and fee adjustments
• Maintain consultative relationships with internal customers regarding system requirements and processes
• Achieve daily, weekly, and monthly KPIs and SLAs
• Review and update procedures, training manuals, and reports
• Perform additional administrative responsibilities, special projects, and other duties as assigned
• Assist with preparing documents for imaging and provide backup support to colleagues
• Update all necessary data accurately and promptly in DLL’s back-end system

Accounts Receivable Administrator – Operations

IT Support

• Responsible for supporting the Relationship team in engaging and growing long term client relationships.
• Lead role in analysing, underwriting and managing credit risk across corporate and wholesale lending portfolios.
• Support new business origination through deal team process management leading to credit applications for decisioning.
• Ongoing portfolio monitoring and disciplined risk management.
• Work effectively with all relevant departments to deliver the best customer journey experience through tailored solutions, ensuring risk/reward standards are met.
• Engage proactively with Relationship Team to support commercial objectives.
• Help structure complex lending solutions linked to wider Rabobank senior financing arrangements.
• Manage end-to-end transaction process with stakeholders including Relationship Team, Risk, Legal and Product teams.
• Own and lead credit analysis for new transactions from origination through approval.
• Conduct in-depth financial analysis including cash flow modelling, stress testing and scenario analysis.
• Evaluate business models, management quality and sector-specific risks.
• Prepare, review and present high quality and balanced credit applications.
• Ensure adherence to credit policies, risk appetite and regulatory requirements.
• Monitor portfolio performance, including covenant compliance and early warning indicators.
• Identify and escalate emerging risks and recommend appropriate mitigation strategies.
• Drive efficiency in deal execution and credit decision turnaround times.
• Contribute to portfolio reporting, sector insights and risk analytics.
• Coach and mentor team members and share best practices.

Wholesale – Corporate Credit Specialist

Collections

• Liaise with internal departments and external partners during the collection and recovery process.
• Responsible for adequate and timely collection of outstanding customer payments.
• Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
• Communicate with debtors by telephone and in writing to solve arrears.
• Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
• Make payment agreements, determine plan of approach and ensure conditional payments.
• Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
• Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments.

Collections and Recoveries Officer

Business Development Rep

• Maintain and strengthen existing partnerships and serve as a primary point of contact
• Identify and create new relationships by leveraging DLL’s value proposition
• Develop and deliver proposals and quotes
• Manage all transactions and communicate with appropriate parties as necessary
• Establish strong internal relationships to effectively and efficiently process business
• Create presentations and communication collateral for external and internal use
• Train partners on available products, processes and the use of systematic tools
• Involve all relevant expertise (risk, operations, legal, etc.) to structure and close deals
• Report on business activities and highlight relevant trends
• Travel as required to meet partners and attend trade shows and industry events
• Define, monitor and achieve commercial targets and goals

Bilingual Business Development Manager

Collector

• Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
• Maintain accurate and up-to-date customer files, both paper and electronic.
• Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
• Organize and submit required documentation to internal departments (e.g., Lease Administration).
• Assist with payment remittance processes, including validating and forwarding required forms.
• Support reconciliation of customer accounts and escalate issues when necessary.
• Preparing routine correspondence and reports for the Collections team.
• Update internal systems with call notes, payment arrangements, and supporting documentation.
• Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
• Use internal systems and technology platforms to identify delinquent accounts and track account activity.
• Provide customers and vendors with buyout, payout, and trade-up quotations as required.

Late Stage Collector

Sales

• Supportare il processo di vendita per raggiungere e superare gli obiettivi di business
• Fornire un servizio clienti eccezionale a tutti gli stakeholder, interni ed esterni.
• Preparare contratti e documenti, collaborando con i team Risk, Legal, Finance e Asset Management.
• Contatto quotidiano via email o telefono con dealer, partner, vendor e clienti.
• Mantenere una comunicazione costante con il team e il Team Leader per gestire efficacemente il flusso di lavoro.
• Garantire che la documentazione sia completa e conforme ai requisiti di credito.
• Sviluppare relazioni positive e consultive con vendor, clienti e colleghi.
• Onboarding dei clienti, compreso il processo di onboarding antiriciclaggio (AML)/conoscenza del cliente (KYC).
• Collaborare proattivamente con il team, monitorare i carichi di lavoro e rispettare gli SLA.

Stage Back Office/Sales Support

Compliance

• Drive the annual compliance cycle for the Latam region and its countries, including (among others): execution of compliance risk assessments, compliance reporting and monitoring, regulatory identification, compliance change and adherence processes, investigations, facilitating training and awareness sessions, and providing compliance advice.
• Act as a trusted advisor, sparring partner, and countervailing power for the Regional General Manager and leadership team, contributing to the Regional Management Team and relevant committees.
• Plan, structure, organize, manage, and control the organization, processes, and staffing of the Latam Compliance function.
• Guide and oversee the Local Compliance Officers in each Latam market, ensuring local compliance programs are aligned with global expectations and regional requirements, while being fit for local business and regulatory contexts. Attract, lead, coach, mentor, and develop a team of compliance professionals who embrace DLL values and contribute to a best‑in‑class compliant environment for all DLL members.
• Manage the Brazil Compliance team on a daily basis.
• Act as a contact point for the Brazil regulator as the Local Compliance Officer and act as the Brazil Privacy Officer.
• Serve as a linking pin and facilitator of communication and projects involving the group compliance expert departments (Privacy, Financial Crime, Core Compliance, Conduct, ESG) and relevant first‑ and second‑line teams (Compliance Officers, Regional Risk Officer, Heads of ACC, AML Team Leads, Privacy Executives and Coordinators, RCF Testers, Operations staff, etc.).
• Monitor and report on regulatory developments in the region, and on compliance with local and international legislation, regulations, compliance policies, and DLL/Group standards.
• Contribute to the Global Compliance mission, strategy, objectives, compliance cycle, annual plan, and budget, deriving a fit‑for‑purpose Compliance plan for DLL Latam.
• Set strategic Compliance priorities for the Regional Management Team and Brazil Management Team to execute and achieve the ambitions defined in the Latam Transformation, DLL Global Strategy, and Global Compliance Annual Plan.
• Actively participate in the Global Compliance Management Team, contributing to the continued progression under the Global Compliance Annual Plan and Compliance Monitoring and Policy Frameworks.
• Drive, facilitate, and/or advise on the implementation of global and regional compliance policies, standards, and procedures in the local markets.
• Oversee and contribute to open relationships with the home regulator and local regulators, ensuring timely communication and escalation on relevant compliance themes or issues.
• Promote ethics and integrity initiatives throughout the region, liaising with Group Compliance on key matters such as Speak Ups, Code of Conduct infringements, and (compliance) investigations.
• Proactively conduct stakeholder analysis for tasks and projects, identifying and prioritizing key stakeholders, and integrating their feedback into planning and execution.
• Achieve on‑time delivery of tasks/projects and reduce delivery time or rework through accurate planning, streamlined processes, and timely resource allocation—ensuring high‑quality deliverables that meet regulatory and group expectations.

Regional Compliance Manager

Human Resources

• Contribute to the business strategy by helping leaders to identify, prioritize, and build organizational capabilities, behaviours, structures, and processes.
• Support leaders in forecasting and planning their talent pipeline requirements in line with the function or business strategy.
• Implement appropriate employee training and manage its delivery.
• Support the end-to-end recruitment and on-boarding processes alongside Talent Acquisition
• Facilitate long-term HR initiatives aligned with the strategic agenda – e.g., Diversity, Equity & Inclusion, Well-being, etc.
• Assist leaders in providing employees with development opportunities that align with current and future performance standards.
• Provide expert advice and coaching to managers and individual employees when appropriate.
• Review and benchmark the internal and external environment to improve HR policies and initiatives – e.g. Compensation and Benefits
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
• Identify new opportunities for HR to add value to the business.
• Manage specific projects as determined in the annual HR operational plan and contribute to functional and cross-functional initiatives.
• Support and monitor the annual Performance Management process
• Coach, counsel, and guide managers before the execution of employee disciplinary actions

HR Business Partner – Asia Pacific

Customer Support

• Support the sales process from application to booking to meet and overachieve new business targets.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Sales Support Specialist

Product Manager

• Own the product roadmap and priorities, ensuring they support business goals and deliver tangible value.
• Translate business needs and strategy into clear product requirements and actionable roadmaps.
• Manage and prioritize the product backlog, balancing short-term business demands with long-term product development.
• Work closely with technology, operations, risk, compliance, and commercial teams to align priorities and drive delivery.
• Analyze complex processes and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Make trade-off decisions based on business value, risk, cost, and technical constraints.
• Challenge assumptions and existing business processes when better solutions exist.
• Use data, customer insights, and business results to guide product decisions.