Late Stage Collector

DLL

Late Stage Collector, Co-op supporting Collections Department with administrative responsibilities while gaining hands-on experience. Requires attendance in Burlington office 2-3 times weekly.

Posted 7/23/2026internshipBurlington • 🇨🇦 CanadaEntry Level💰 CA$20 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing customer files and correspondence. Proficient in Microsoft Office and capable of maintaining confidentiality in handling sensitive information.

Highest-signal resume keywords

Microsoft Office ProficiencyCustomer CommunicationOrganizational SkillsAttention to DetailAccount Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportDocument PreparationPayment RemittanceAccount ManagementData Entry

Soft Skills

Verbal CommunicationWritten CommunicationProfessional Phone EtiquetteIndependenceTeam Collaboration

Tools & Technologies

Internal SystemsTechnology Platforms

Industry Keywords

Collections DepartmentCustomer FilesLease AdministrationDelinquent AccountsCo-op Program

About the role

Key responsibilities & impact

Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
Maintain accurate and up-to-date customer files, both paper and electronic.
Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
Organize and submit required documentation to internal departments (e.g., Lease Administration).
Assist with payment remittance processes, including validating and forwarding required forms.
Support reconciliation of customer accounts and escalate issues when necessary.
Preparing routine correspondence and reports for the Collections team.
Update internal systems with call notes, payment arrangements, and supporting documentation.
Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
Use internal systems and technology platforms to identify delinquent accounts and track account activity.
Provide customers and vendors with buyout, payout, and trade-up quotations as required.

Requirements

What you’ll need

Currently enrolled in a post-secondary co-op program (Business, Finance, Accounting, Office Administration, or related field preferred).
Good communication skills—both verbal and written.
Professional phone etiquette and comfort speaking with customers.
Organizational skills and attention to detail.
Ability to work independently and follow established processes and guidelines.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive customer information.
Ability to work from home remotely/independently and in a virtual team environment as well as in-office.

Benefits

Comp & perks

Hands-on training and ongoing support throughout the term.
Exposure to customer account management and financial documentation.
Practical experience in negotiation and customer communication.
Understanding of workflows across multiple business departments.
Development of administrative, analytical, and problem-solving skills.
Participation in the Learning and Development Program while you complete your placement
Access to e-learning and skill development courses
Regional and global networking opportunities with members