Collections and Recoveries Officer

DLL

Collections & Recoveries Officer liaising with stakeholders to ensure timely collection of customer payments. Managing debts and communicating with debtors effectively throughout the process.

Posted 7/27/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and the ability to manage customer relationships effectively while ensuring timely collection of payments. Proficient in evaluating credit risk and maintaining accurate records of debtor interactions and payment agreements.

Highest-signal resume keywords

Customer Payment CollectionCredit Risk EvaluationCommunication SkillsPortfolio ManagementVendor Finance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Risk AssessmentPayment Agreement NegotiationDebt Recovery ProcessArrears ManagementFinancial Analysis

Soft Skills

Organizational SkillsTeam CollaborationConsultative ApproachProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Microsoft Office

Industry Keywords

Equipment LeasingVendor-Based FinanceDealer-Based FinanceRisk Management PrinciplesCommercial Objectives

About the role

Key responsibilities & impact

Liaise with internal departments and external partners during the collection and recovery process.
Responsible for adequate and timely collection of outstanding customer payments.
Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
Communicate with debtors by telephone and in writing to solve arrears.
Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
Make payment agreements, determine plan of approach and ensure conditional payments.
Communicate with debtor and internal/external stakeholders, report on development and record debtor and arrears history in applicable systems.
Administer and maintain overview of own portfolio and ratings and escalate cases to the relevant internal departments.

Requirements

What you’ll need

Strong ability to effectively communicate with internal and external customers.
Excellent written and verbal communication skills.
Ability to organise and prioritise work to assist the C&R team in meeting daily, weekly and annual objectives.
Consultative approach to working with all stakeholders – team player
Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly.
Strong ability to share business and risk knowledge with other DLL members, in order to build a culture of risk management balanced with commercial objectives.
Specific experience in equipment leasing and vendor finance is ideal but not essential
Understanding of Vendor-based and Dealer-based finance partnerships, including both strategic commercial objectives and risk management principles.
Degree or studies in accounting, finance, commerce or related field – may have completed, or still studying on a part time basis.
Proficient in Microsoft Office products.

Benefits

Comp & perks

Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.