Sales Support Specialist

DLL

Sales Support Specialist providing customer and vendor support for DLL's leasing processes. Ensuring smooth operations from application to booking while championing customer service and team collaboration.

Posted 7/20/2026full-timePerth • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support within the vendor leasing and finance industry, with a strong focus on documentation accuracy, compliance, and customer service. Proven ability to manage relationships with stakeholders and achieve key performance indicators in a fast-paced environment.

Highest-signal resume keywords

Vendor Leasing ExperienceSales Support ExpertiseDocumentation AccuracyCustomer Service ExcellenceCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ReviewCredit Risk AnalysisCompliance Policy UnderstandingTransaction Closing ActivitiesProcess ImprovementKPI AchievementSLA Adherence

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsInterpersonal SkillsPlanning and Organizational SkillsAttention to Detail

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Certifications & Qualifications

Tertiary Qualification

Industry Keywords

Vendor LeasingFinance IndustryEquipment Finance ProductsCredit ApprovalsSettlement Preparation

About the role

Key responsibilities & impact

Support the sales process from application to booking to meet and overachieve new business targets.
Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Requirements

What you’ll need

Prior exposure to vendor leasing/finance industry.
3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
Strong attention to detail and high level of accuracy and compliance.
Excellent communication skills (verbal & written).
Highly motivated to exceed internal and external customer expectations.
Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
Ability to work in a very fast-paced environment.
Must be a team player.
Comfortable engaging with customers via telephone.
Tertiary qualification.
Excellent problem-solving skills.
Effective interpersonal skills.
Excellent planning & organizational skills.
Ability to prioritise tasks and work autonomously with minimal supervision.
Ability to effectively share knowledge.
High level of honesty and integrity.

Benefits

Comp & perks

Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.