Deliveroo

Marketing

• Deliver a diverse range of initiatives - from tactical promotions to high-impact brand and partner activations - ensuring every plan offers genuine value and resonates with local customer needs.
• Stay informed on local competitor trends and activities to continuously strengthen regional strategies and campaigns.
• Own the campaign lifecycle from initial briefing through to execution, ensuring all internal and external stakeholders are aligned to deliver high-impact results on time and against key objectives.
• Partner with specialists across Commercial, Performance, Loyalty, CRM, PR, and Social teams to drive integrated marketing planning and "best-in-class" campaign management
• Own weekly and monthly reporting on regional business and campaign performance, providing deep-dive post-campaign analysis.
• Track success metrics, with the support of Data Science and Consumer Insights teams to identify improvement areas and uncover new opportunities for experimentation and growth.

Local Marketing Associate

Operations

• Solve complex problems: Take ambiguous, high-impact challenges, conduct structured analysis, and align global teams on strategic priorities.
• Drive analytical insights: Dive deep into data to size opportunities, build robust business cases, and generate insights that inform our global roadmap.
• Lead strategic programmes: Own the end-to-end delivery of multi-market initiatives, such as rolling out autonomous delivery or new rider pricing models.
• Build and scale solutions: Design and implement global operating models and standard processes that improve the experience for riders and customers.
• Execute Chief of Staff duties: Deliver weekly performance reviews and own monthly business reviews to keep the leadership team informed and agile.

Senior Global Operations Strategy Manager

• Define the strategy for restaurant and NV marketing including how to support different segments of restaurants, groceries and retail partners
• Plan and build an annual promotional program to drive value perception and incremental customers and orders
• Design framework for new and existing program experimentation and tracking to increase the scale of success
• Be obsessed with our partners and their business, and get to know our key partners' businesses inside and out
• Develop immediate team and related teams, setting clear goals, plans resources and holding team members accountable for performance

Head of Restaurants, New Verticals

Manager

• Create and implement systems to drive performance across ODC
• Lead and manage the dedicated Live Operations and Retail team, providing remote operational support for third-party ODC/ODG partners and driving performance improvements across the retail vertical.
• Take direct accountability for driving customer experience across retail partners by implementing, monitoring, and optimizing operational workflows, SOPs, and escalation processes.
• Own the relationship and strategic alignment with the Commercial Retail Team, translating commercial goals into operational priorities and driving joint initiatives across third-party (3P) operations.
• Lead and execute strategic projects and initiatives in the retail space, including seasonal activations like Valentine's Day, ensuring operational readiness, successful execution, and post-launch analysis.
• Design and scale operational frameworks and SOPs for Live Ops and Retail, focusing on service quality, efficiency, and customer satisfaction metrics.
• Drive root cause analysis and incident management for SLA breaches, Rejections, and operational failures—ensuring timely corrective actions and robust long-term solutions.
• Ensure third-party partners meet all service level agreements (SLAs), key performance indicators (KPIs), and contractual compliance standards.
• Collaborate cross-functionally with Tech, Product, and Partner teams to optimize order flows, conversion, availability, and accuracy for retail categories.
• Manage vendor onboarding and integration processes, including stock file syncing, tech integrations, and partner system alignment.
• Implement dashboards and analytics tools to monitor key performance drivers: order accuracy, availability, Rejections (CxL), and overall team productivity.
• Support regional knowledge sharing and the scaling of best practices across different markets.Design and scale operational workflows, SOPs, picker performance frameworks, escalation processes, and incentive/coaching models.

ODC Area Manager

Account Manager

• Lead our Account Management strategy in Kuwait
• Facilitate and lead meetings with high-profile F&B groups for new business, renegotiations, or relationship management;
• Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability
• Build up Deliveroo’s image and reputation as an established and valued leader in the Kuwaiti F&B industry
• Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential
• Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)
• Manage a team of talented account managers
• Motivate the team to meet aggressive targets
• Represent Deliveroo in F&B industry events
• Adhere to internal processes to streamline administrative support
• Build up Deliveroo’s image and reputation as an established and valued leader in Kuwait’s F&B industry.

Head of Account Management

• Drive business performance in Dublin, through Partner Marketing, Advertising sales and Visibility.
• Build and optimise the operational performance of our restaurant offerings.
• Identify new partnership opportunities with top restaurants within your territory and work alongside the Account managers and Business Development Team to sign them on Deliveroo.
• Address complex support issues with timely resolutions for our restaurant partners.
• Cultivate deep relationships with restaurant partners, identifying opportunities to grow their delivery business.
• Live and breath our Market place and provide on-the-ground knowledge and context about the city to the wider Deliveroo team.
• Act as an ambassador of Deliveroo's mission, brand, and product.

Junior Territory Manager – Fixed Term Contract

• Monitoring real-time order status and ensuring seamless coordination with our partners
• Providing an effortless premium service to our partners on Live chat
• Proactively escalating and communicating any issues to the concerned team
• Identifying opportunities for continuous improvement and policy refinement within the department

Live Operations Associate

Affiliate Manager

• Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
• Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
• Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
• Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership.
• Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.

Partner Experience Advisor, Italian Speaking

• Collaborate with Product and Commercial leadership to identify white-space opportunities, playing a pivotal role in shaping the annual product strategy, initiative strategy and and feeding the long-term operational roadmap.
• Jointly define the long-term product vision and research roadmap with Engineering and Product leads, acting as the primary advocate for merchant unit economics and commercial health to ensure technical roadmaps deliver market-leading value.
• Be the go to expert on your topic areas, pushing the business to think about the wider market, customer needs and competitive benchmarking.
• Jointly lead a dedicated "pod" (dedicated working group across Product, Engineering, Data Science, Experience) to drive ambitious OKRs across commercial, product, and operational metrics.
• Act as a bridge between product management, commercial teams, go to market, and customer/partner care to ensure organizational alignment for every major product release.
• Develop comprehensive, high-fidelity launch plans that include test & learn plans, milestone tracking, and strategic resource allocation to ensure seamless delivery.
• Together with a cross-functional team, manage the end-to-end execution of launch activities, ranging from communications with restaurants to operational rollouts of new functionality.
• Ensure initiatives achieve meaningful adoption across partners and internal teams. Track performance, using ROI analysis and user insight to identify adoption barriers and optimise positioning, messaging, and enablement to maximise impact.
• Jointly with the GTM team, continuously evolve our GTM approach to improve efficiency and maximize return on investment for all new features.
• Drive high standards of operational rigour across the team, ensuring that processes are scalable, repeatable, and aligned with broader business objectives.

Senior Strategy & Operations Manager – Menus and Value

• Execute the monthly new customer acquisition strategy by submitting campaign briefs and managing T&Cs to drive incremental growth.
• Own the end-to-end execution of promotions for new verticals (Grocery/Retail) and Deliveroo Plus, from initial setup to spend tracking.
• Lead the operational setup of partner-specific promotions and conduct adoption analysis to measure campaign success.
• Undertake monthly competitor analysis and monitor market trends to ensure Deliveroo remains the platform of choice.
• Partner with CRM, Digital Media, Finance, and Studio teams to develop cohesive marketing plans and ensure smooth campaign launches.

Marketing & Promotions Associate

Analytics Engineer

• Provide clean, tested, well-documented and well-modelled data sets
• Enable and empower data scientists and business users via tools like Snowflake and/or Looker
• Work with product engineering teams to ensure modelling of source data meets downstream requirements
• Maintain and develop SQL data transformation scripts
• Advise and review data scientists on data modelling to achieve denormalised and aggregated output datasets
• Work with data scientists and other analytics engineers to surface clean, intuitive datasets in BI tool Looker
• Responsible for optimisation and further adoption of Looker as a data product in the business catering to ~1500 current active users

Senior Analytics Engineer

Business Development Rep

• Map, prospect, pitch and close new restaurants across your region in an organised fashion.
• Support partners in joining Deliveroo, providing the best experience to them.
• Communicate with restaurants to demonstrate Deliveroo technology.
• Help restaurant owners/managers overcome any barriers or hesitations.
• Attend restaurant and food meet-ups.

Business Development Manager – FTC, 12 months

• Independently manage a diverse portfolio of high-value restaurant partners, developing tailored business strategies to maximise sales, retention, and satisfaction.
• Own the commercial outcomes for your portfolio, including revenue targets, promotional ROI, and profitability metrics.
• Use analysis tools to identify market trends, optimise pricing, and lead quarterly business reviews (QBRs) with actionable recommendations for partners.
• Negotiate and execute partner-funded or co-marketing campaigns designed to drive incremental order volume and brand visibility.
• Identify opportunities for category expansion and new business initiatives to ensure sustainable, long-term performance across your network.

Account Manager – Restaurants

• Map, prospect, pitch, and close new restaurants across Livorno, acting as an area expert who knows the local food scene and upcoming trends.
• Support new partners through the joining process, ensuring they have a seamless and positive experience as they launch on Deliveroo.
• Engage with restaurant owners via physical visits, calls, and digital channels to demonstrate our technology and help them overcome barriers to entry.
• Attend restaurant and food meet-ups to stay connected with the local industry and build a strong network of premium partners.
• Manage commercial discussions from start to finish, tailoring Deliveroo’s value proposition to meet the needs of savvy local business owners.

Business Development Manager – FTC 12 Months

• Build relationships with retail partners and onboard them onto the Deliveroo platform
• Map, pitch, and close new partners across your region
• Engage with retail partners through physical visits, emails, calls, and social media
• Oversee the partner onboarding process
• Monitor and support partner performance in the first eight weeks
• Represent Deliveroo at local meetups and industry events