Deliveroo

Marketing

• Overseeing marketing strategies and initiatives
• Developing and implementing marketing plans for joint business partners
• Managing restaurant promotion calendar and cross-functional promotions
• Collaborating with key exclusive restaurant partners to drive customer love
• Leading marketing templates and best practices based on campaign performance
• Managing existing customer campaigns to drive acquisition, retention, and order frequency
• Driving new customer promotion strategy
• Utilizing data science insights to inform marketing strategies and decision-making
• Forecasting cost and % uplift for upcoming campaigns
• Collaborating with cross-functional teams to align marketing campaigns
• Leading and mentoring one direct report

Senior Marketing Manager

Account Manager

• En charge d’un portefeuille d’une sélection de restaurants clés sur des secteurs matures, nécessitant une vraie expertise et une attention particulière.
• Créez un partenariat privilégié, durable en apportant votre expertise Food Tech en étant l'expert de votre zone / ville.
• Optimisez la profitabilité de votre portefeuille et proposez un accompagnement personnalisé, toujours construit sur le long terme avec un appui de la “data”.
• Analysez la performance de votre portefeuille et prenez les mesures adéquates, faites des recommandations directement à votre manager, soyez agile et ouvert à la nouveauté. Deliveroo est une entreprise qui va vite, de nouveaux outils, de nouvelles options seront à déployer à une fréquence très rythmée.
• Suggérez et implémentez des campagnes marketing et promotionnelles sur votre portefeuille.
• Suivez de près le suivi des opérations afin d’optimiser l’expérience Restaurant et Client.

Director

• Set and own global standards for partner-facing processes across the full merchant lifecycle — from acquisition through onboarding, growth and off-boarding — driving performance, efficiency and continuous improvement across all markets.
• Partner closely with Product and Technology leaders to shape scalable, automated and AI-enabled merchant-facing tools that improve experience, efficiency and commercial outcomes.
• Define and embed partner-facing policies, working collaboratively with Legal, Policy and Care teams to ensure clarity, compliance and transparency for partners.
• Own go-to-market execution for merchant-facing process and technology changes, ensuring alignment, clarity and adoption across diverse commercial teams.
• Drive partner engagement and acquisition through scaled communication channels, overseeing B2B CRM, web, paid channels and evergreen merchant content that complements local commercial teams.
• Lead the design and evolution of commercial reporting, metrics, incentives and performance routines, in partnership with Data Science and Analytics, to support effective decision-making across markets.
• Own the commercial learning and development agenda, ensuring frontline teams globally have the skills, frameworks and support needed to succeed.
• Build, coach and lead a high-performing, inclusive enablement organisation, while influencing hundreds of frontline commercial roles through a complex matrix.

Senior Director, Commercial Enablement

Performance Marketing

• Develop consumer marketing campaigns: Identify sharp consumer, product and market insights to fuel ideation, creation and execution of stand out integrated marketing campaigns. Develop clear objectives & key messages to meet our business and marketing objectives.
• Campaign development: support the creation of large scale campaigns from ideation, to brief creation, through planning, creative development and launch. You’ll be responsible for working closely with the Head of Marketing to manage campaigns with our external creative agency partner and internal studio team to develop campaigns across all channels.
• Demonstrate media expertise: Manage our external media agency to plan, deliver & execute our media strategy. Identify the most relevant channels and media mix to drive growth, working with the rest of the Belgium team to identify the need to tailor locally and leverage restaurants across Belgium.
• Demonstrate excellent stakeholder relationship: Work with diverse teams to deliver best in class marketing planning and campaign management. You’ll work closely with teams across the business including performance marketing, CRM, creative studio, PR to develop the optimum strategies & plans to drive relevance with our consumers.
• Strengthen partnerships: Work with external partners to generate opportunities to acquire new customers to Deliveroo.
• Take an analytical approach: Work with our business insights and consumer insights teams to develop robust measurement & effectiveness evaluations of our campaign.

Growth Media – Campaign Manager

Operations

• Own service performance for a defined zone and drive high-impact initiatives across restaurants, delivery riders, and customers.
• Analyze performance gaps and define clear action plans.
• Monitor and improve service quality at both the city and zone levels.
• Identify root causes of poor customer outcomes and implement corrective actions.

Senior Operations Associate – Fixed-term (CDD)

• Improve our delivery operations associated with our highest volume partners cross-functionally
• Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
• Innovatively seek out opportunities to move the needle on partner operational performance
• Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
• Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners
• Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
• Drive the rollout and implementation of new features with internal and external partners
• Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
• Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals
• Manage high impact cross-functional projects
• Leverage data to provide compelling business cases

Partner Operations Manager

Key Accounts Partner Operations

• Maintaining and growing relationships between Deliveroo and our top Greater Dublin restaurant partners through strong communication both face-to-face and remotely
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
• Negotiating contracts and terms of partnership
• Liaising with our restaurant and rider operations teams to improve operational efficiencies
• Working with marketing teams to accelerate restaurant order growth
• Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
• Being a local expert for your Region. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry

Communications

• Support the planning, launch, and evaluation of communications initiatives
• Work closely with senior stakeholders to craft launch communications
• Track performance of communications using basic metrics
• Conduct desk research and basic analysis (e.g. market scans, audience sentiment)
• Maintain simple dashboards or trackers to monitor effectiveness over time
• Summarise insights clearly and concisely for decision-making

Communications and Insights Intern

• Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
• Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
• On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
• Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
• Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
• Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
• Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Operations Associate – Grocery

• Manage and service a portfolio of small to medium partners with their growth and enquiries
• Build relationships with partners and roll out initiatives that increase revenue and profitability
• Share best practices with partners to achieve operational excellence
• Use data-driven insights to identify opportunities for partners to grow and understand their customer base better
• Work with cross functional departments to drive business growth (Marketing, Operations, Customer Service, Deliveroo for Work)

SMB Account Manager

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
• Develop team capability through structured training, field coaching, and performance management.
• Ensure consistent communication and alignment across sites under your cluster.
• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
• Identify performance gaps and root causes, implementing data-driven action plans to improve results.
• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
• Act as the primary point of contact for store and partner management teams across your cluster.
• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
• Present site performance data and improvement plans to Area and Regional Managers.
• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

Operations Specialist, Grocery

Influencer Marketing

• Lead the consumer communications strategy for France across PR, influencer and brand social channels.
• Develop creative, insight-led campaigns and storytelling that increase share of voice, relevance and brand affinity across PR, influencer and social to maximise impact for key launches and moments.
• Lead the planning and execution of consumer-facing creative campaigns, launches, activations, events and press office activities.
• Oversee all brand content posted on Deliveroo France’s owned social channels, including content creation, community management and paid social amplification, working closely with the Global Head of Brand Social.
• Collaborate with internal teams and agencies to generate culturally resonant ideas rooted in French consumer insights.
• Serve as a trusted advisor to the French Marketing and Leadership teams on consumer communications.
• Partner closely with French Commercial, Operations, Customer Care, Legal and Product teams to ensure the communications plan supports business priorities.
• Work with Corporate Communications and Public Affairs on reputational issues and sensitive topics.
• Protect Deliveroo’s reputation in France by ensuring communications are legally compliant, responsible and culturally appropriate.
• Draft media statements and responses when required.
• Prepare senior leaders for media engagements as needed.
• Manage and develop your direct report and provide leadership to dotted-line social team members.
• Set clear priorities, ways of working and development goals.
• Manage external agencies, ensuring strong performance, creativity and value.

Head of Consumer Communications, PR, Influencer & Brand Social

Manager

• Responding to and resolving issues and escalations related to partner activity or performance
• Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
• Hosting regular vendor meetings, which include monthly/quarterly reviews
• Exploring opportunities throughout the contract lifecycle to reduce cost or improve outcomes
• Developing vendor scorecards to monitor performance and owning specific improvement plans
• Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
• Owning projects and leading updates for the leadership team and senior stakeholders on progress
• Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
• Helping define targets, KPIs and goals for the team, and prioritising own goals
• Take on the rotational Manager on Call duty, serving as the First level escalation for our global operations

Vendor Manager, Marketplace Support

Sales

• Ondersteunen bij het onboardingproces van belangrijke partners, waaronder restaurants en on-demand foodbedrijven, en zorgen voor een vlotte en efficiënte integratie.
• Samenwerken met partners om menu’s te beoordelen en te optimaliseren, in lijn met markttrends en klantvoorkeuren.
• Uitvoeren van onderzoek en analyses naar markttrends, activiteiten van concurrenten en consumentengedrag om bruikbare inzichten te leveren.
• Ondersteunen bij de planning en uitvoering van marketingcampagnes om de verkoop te stimuleren en de zichtbaarheid van het merk te vergroten.
• Helpen bij diverse administratieve en operationele taken om het salesteam efficiënt te laten functioneren.
• Zorgen voor effectieve communicatie met partners en interne teams, zodat alle stakeholders goed geïnformeerd en op elkaar afgestemd zijn.

Senior Marketing Manager

Account Manager

Senior Director, Commercial Enablement

Growth Media – Campaign Manager

Senior Operations Associate – Fixed-term (CDD)

Partner Operations Manager

Key Accounts Partner Operations

Account Manager

Communications and Insights Intern

Operations Associate – Grocery

SMB Account Manager

Operations Specialist, Grocery

Head of Consumer Communications, PR, Influencer & Brand Social

Vendor Manager, Marketplace Support

Sales Intern